Operations Specialist
NBT Bank
Manager, Facility Billing Operations
EMS Management & Consultants, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $85,000 per year
Job Level
Mid-LevelSenior
About the role
- Oversee the full EMS billing process from charge capture to reimbursement, ensuring accuracy and compliance.
- Implement process improvements to enhance revenue capture, efficiency, and compliance.
- Oversee facility payer contracts in partnership with our clients, including rate updates, renewals, and compliance with negotiated terms.
- Supervise and lead the EMS billing team; provide training, performance evaluations, and development.
- Monitor key performance indicators (KPIs) such as days in A/R, denial rates, cash collections, and claim turnaround times.
- Ensure proper documentation and coding for ambulance transports per CMS and payer guidelines.
- Identify and resolve billing and reimbursement issues, denials, or payment delays.
- Collaborate with EMS leadership and operations to ensure documentation supports billing and compliance.
- Maintain and update knowledge of applicable laws, coding rules, Medicare/Medicaid guidelines, and commercial payer policies.
- Meet all month-end deadlines, including invoice submission, revenue recognition and reconciliation.
- Prepare reports for senior leadership regarding EMS revenue cycle performance, payer trends, and areas of improvement.
- Serve as the subject matter expert on all EMS facility contract billing regulations and reimbursement methodologies.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree in Business, Healthcare Administration, Accounting, or related field required
- Relevant certifications such as CAC, CPB, or CRCR preferred
- Minimum of 5 years in healthcare revenue cycle management, with at least 2 years in EMS or ambulance billing
- Experience in managing teams and payer contract administration
- Familiarity with EMS billing software (e.g., ESO, ZOLL, ImageTrend, or similar)
- Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients.
Benefits
- discretionary bonus plan
- comprehensive benefit package, including a retirement plan
- health coverage
- paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
EMS billing processrevenue cycle managementcoding for ambulance transportsbilling and reimbursement issue resolutionperformance evaluationsprocess improvementskey performance indicators (KPIs)documentation complianceinvoice submissionrevenue recognition
Soft skills
leadershipteam managementcollaborationtrainingcommunicationproblem-solvingorganizational skillsattention to detailanalytical skillstime management
Certifications
CACCPBCRCR
