Employment Hero

Product Manager

• Guide a payments-focused squad through the development of complex payment features and systems
• Own the delivery of payment capabilities such as real-time rails, embedded finance flows, automated reconciliation and payout systems for payroll and pensions/super globally
• Shape product requirements and technical specifications using AI tools (eg ChatGPT, v0.dev)
• Work closely with Engineering, Compliance, and Finance to ensure delivery is secure, scalable and compliant
• Prioritise user stories and outcomes based on customer needs, business goals and risk/compliance input
• Drive discovery work around new payment features and market expansion opportunities
• Partner with designers to prototype and test payment UIs
• Support smooth launches and feedback loops with CX, Legal, and external partners
• Collaborate with engineers, designers, and marketers, and engage customers to define, build, and deliver mission-critical initiatives

Product Owner, Payments

Backend Engineer

• End-to-end development for new and current cloud-based applications, from roadmap and design through production, optimisation and maintenance
• Modernise and scale Employment Hero’s payroll system to support expansion into new regions
• Debug and perform root cause analysis for application issues
• Recommend improvements to development processes and proactively identify application pain points
• Perform peer reviews of code changes and unit/integration testing of features and fixes
• Maintain documentation and help articles and provide training sessions for the support team
• Work closely with business stakeholders within an agile, cross-functional environment

Intermediate Full-Stack Backend Engineer, .NET

Client Services Representative

• Oversee daily operations to ensure clients get fast, accurate answers for both platforms
• Balance volume against capacity and monitor/report on SLOs and KPIs
• Address urgent matters as they arise and escalate appropriately
• Build and develop the team through consistent coaching, QA, performance management, hiring and training
• Drive client satisfaction by reducing response times and resolving pain points
• Partner with the Director of Client Support on strategy, structure and team development
• Contribute operational horsepower to strategic projects across the business

Client Support Manager

Recruitment

• Employment Hero: HR, payroll and benefits Employment Operating System serving businesses globally
• The EH Way: Mission-first, Remote-first, AI-first, Apolitical, Values-driven, High-performance culture
• Role: Talent Acquisition Specialist based in Romania partnering with hiring teams across UK and Canada
• Responsibilities: own full-cycle recruitment for GTM and CX roles (UK, EMEA & CA); partner with hiring managers on briefs, scorecards, and sourcing; craft job ads; source candidates with outbound techniques; run structured screening interviews; manage candidate pipelines and interviews; deliver exceptional candidate experience; track metrics and support hiring projects and process optimisation
• Impact: hire exceptional talent across multiple functions in a high-velocity, high-growth environment

Talent Acquisition Specialist

Bookkeeper

• Work within the Customer Experience team to gather information and ensure continued support and success post-implementation
• Provide timely and accurate post go-live payroll support ensuring payroll accuracy and confidence in using the Employment Hero platform
• Respond to and resolve customer tickets, calls and queries related to the platform in a timely manner
• Reduce ticket escalation volume through proactive troubleshooting, clear communication, and strong product knowledge
• Contribute to process improvements, product feedback, support documentation and feature requests
• Analyse product functionality, test platforms, identify user error/system logic and root causes
• Triage and manage problem tickets, assign to appropriate teams and escalate when necessary
• Take on client and team payroll escalations and assist with requirements gathering and post mortems
• Use Zendesk, Salesforce and other internal tools to maintain records, investigations and meet SLAs
• Work with customers across email, chat, phone and screen share to understand workflows and educate on best practices

Payroll Support Consultant

Sales Operations Manager

• Lead the Canadian revenue operations team and reporting directly to the Revenue Operations GM. You’ll be instrumental in shaping our GTM motion, accelerating our Canadian revenue growth and driving data-led strategic planning.
• This will include: Acting as a strategic partner to Canadian Sales leadership and GTM stakeholders; Building and operating best practices in pipeline management and forecasting; Leading analytics and reporting across the sales funnel, including volume, velocity, and conversion; Managing and mentoring a high-performing team of analysts; Driving continuous improvements in tools, systems, and processes including Salesforce, Gong, Outreach and others; Collaborating with cross-functional teams (Marketing, Sales, RevOps, Product) to support strategic initiatives; Delivering accurate and actionable business insights that enable decision-making and performance improvements
• Who you are: 6+ years experience in Revenue or Sales Operations, ideally within a high-growth SaaS environment; 2+ years management experience with a proven track record in leading analyst teams; Strong data-driven decision-making skills and comfort with ambiguity; Experience managing GTM operations across complex sales motions; Familiarity with tools such as Salesforce, Gong, Outreach and similar sales tech; Exceptional stakeholder management, communication, and presentation skills; Prior experience in a Canadian B2B SaaS market is essential
• What we can offer At Humi: remote work, cutting-edge tools, ambitious colleagues, ESOP, generous benefits etc.