Employment Hero

People Operations

• The People Operations & Experience Coordinator is responsible for delivering a seamless and engaging employee experience across Canada and the UK.
• With a strong focus on onboarding, offboarding, lifecycle support and office operations, this hybrid role ensures that every employee journey - from Day 1 to departure - is thoughtful, consistent, and aligned with The EH Way.
• You’ll lead the delivery of the EH Way onboarding program for new hires, support smooth offboarding processes, and manage clear, supportive transitions for employees taking or returning from all leave types.
• In addition, you’ll provide timely support through Admin Tickets, maintain accuracy across HR systems, and uphold compliance with internal processes and external regulations.
• Beyond lifecycle support, you’ll play a key role in other People Operations functions, including benefits administration, payroll support, managing all Toronto HQ office logistics, and system workflows.
• You’ll help coordinate recognition and quarterly social initiatives, respond to employee queries, and contribute to the processes that keep the People team running effectively.
• Working closely with the People Operations & Experience Lead, you’ll not only deliver a first-class employee experience but also continuously look for opportunities to streamline workflows, embed self-service tools, and integrate AI where it makes sense. This is a hands-on role that demands operational confidence, strong communication skills, and a genuine passion for people and culture.

People Operations Coordinator

Brand Manager

• Work closely with the UK VP of Marketing and Global Brand leadership, owning the UK brand strategy
• Lead a multi-discipline team to elevate Employment Hero’s brand presence in the UK
• Shape the brand story and drive awareness
• Deliver bold campaigns, championing Employment Hero’s mission to simplify work for SMBs
• Partner with global brand teams and external media agencies to deliver high-impact campaigns
• Own the UK organic social strategy, brand partnerships, and major events to foster a thriving EH community
• Act as a builder: scrappy, resourceful, and hands-on with content creation, design direction, and campaign delivery
• Oversee production of compelling assets such as videos, case studies, sales enablement content, webinars, and in-person events
• Use data and insights to inform campaign decisions, track ROI, and report results to key stakeholders
• Lead and develop a small but mighty team, fostering collaboration, creativity, and ownership

Brand Marketing Lead

Bookkeeper

• Full cycle payroll processing for a variety of clients
• Building lasting client relationships
• Work as a team to create efficiencies and improve processes
• Being the SME when it comes to all things payroll compliance
• Independently respond to client tickets
• Independently run client payroll
• Manage client portfolio
• Have clear understanding of concepts introduced during focused learning sessions
• Able to navigate through various platforms and softwares

Payroll Associate

• Supporting the end-to-end Implementation service offering by performing system configuration, checking and analyzing configuration issues, and carrying necessary resolutions and action items.
• Completing administrative tasks, including systems updates, data review and input, project updates and other ad-hoc requests.
• Ensuring data quality, integrity and security.
• Supporting customers with their implementation journey.
• Investigating and troubleshooting customer implementation challenges via thorough testing.
• Contributing to continuous improvement strategies on the way we implement clients.
• Continuous documentation for updating content to support system implementation.
• Assisting with keeping our internal tools and tracking systems up to date, which may include applications such as Salesforce and Asana.
• Meeting & exceeding KPI’s, following all relevant procedures & standard operating procedures as laid out by Employment Hero and your manager.

Payroll Data Configuration Analyst

SEO Marketing

• Responsible for the delivery of the website experience, SEO and conversion web product vision and its success.
• Translate website strategic growth goals (organic traffic, lead generation, conversion improvements) into a clear web product deliverables roadmap.
• Drive web product discovery for features and initiatives on the roadmap.
• Build world-class web products to scale organic growth e.g. AI search/GEO, programmatic SEO, product-led growth (SEO/GEO) builds, global expansion, web performance improvements etc.
• Ensure roadmap execution always ties to measurable growth impact.
• Monitor and adapt web product vision and roadmap to constraints while staying aligned with vision.
• Own the delivery cycle for website projects end-to-end, from scoping to release.
• Maintain and prioritise the backlog, ensuring alignment with growth marketing priorities and user needs.
• Drive sprint ceremonies and ensure the squad is delivering against roadmap commitments.
• Balance strategic initiatives, stakeholder expectations (inbound requests), and customer needs against what can feasibly be delivered, making trade-offs based on impact and resourcing.
• Write clear user stories, acceptance criteria, and requirements for engineering and design while applying a strategic mindset.
• Represent the customer and business during sprint planning and release prioritisation decisions.
• Partner with SEO and Conversion teams to bring their initiatives into the roadmap, ensuring they are delivered efficiently.
• Collaborate with UX/UI/Web Designers to deliver high-quality website experiences through best-in-class designs that drive engagement and growth.
• Work closely with the Engineers to align on feasibility, capacity planning, QA, and delivery of the designed solutions.
• Work with the data experts to produce insights with clear visibility into website performance towards our goals; enabling data-driven decisions on priorities, iterations, and roadmap planning.
• Serve as a key point of contact for cross-functional stakeholders (Marketing, Sales, Product, UX, senior leadership) on website priorities, alignment, and resourcing.
• Represent the website product/engineering squad in leadership forums, ensuring dependencies with other squads are unblocked.
• Define success metrics for all website initiatives in collaboration with the website, SEO and Conversion lead and managers.
• Monitor data analytics, performance and experiment results to inform new iterations and future priorities.
• Drive a culture of testing, iteration, and evidence-based decision-making.
• Continuously optimise workflows and delivery processes for greater velocity and impact, particularly through the adoption of AI.

Growth Product Manager – Website, SEO, Conversion

Account Executive

• Focused on winning new business in the SMB market, speaking to C-level and HR executives across verticals
• Pitch, demo, present, and close deals end-to-end; majority (70%) of leads from SDR team; generate your own leads and manage your pipeline
• Manage sales cycle from prospecting to close and maintain a robust pipeline to meet monthly quota
• Confidently present to decision-makers like C-suite executives and negotiate appropriately
• Work closely with the SDR Team to qualify opportunities and close deals
• Use Salesforce CRM to ensure customer data is correct and up-to-date
• Collaborate with the client experience team to ensure a seamless implementation
• Be proactive in monitoring and providing feedback to the product and engineering team to help drive product excellence
• Chargé(e) de conclure de nouvelles affaires sur le marché des PME au Québec, notamment auprès de cadres supérieurs et de responsables des ressources humaines
• Faire des propositions, des démonstrations, des présentations, et conclure des affaires de bout en bout (la majorité (70 %) des prospects provenant de l’équipe SDR); générer ses propres prospects et gérer son pipeline
• Gérer un cycle de vente du début à la fin et maintenir un pipeline solide pour atteindre le quota mensuel
• Présenter avec assurance aux décideurs comme les cadres supérieurs et négocier de manière appropriée
• Travailler en étroite collaboration avec l’équipe SDR pour qualifier les opportunités et conclure des affaires
• Utiliser Salesforce pour assurer l’exactitude et l’actualité des données relatives aux clients
• Collaborer avec l’équipe chargée de l’expérience client pour assurer une mise en œuvre harmonieuse
• Fournir des retours proactifs aux équipes produit et ingénierie pour améliorer le produit

Bilingual Account Executive, French and English

Marketing

• Own and execute the UK marketing strategy end-to-end to position Employment Hero as category leader
• Build and lead a high-performing marketing organisation and set vision for cross-functional squads
• Drive measurable growth, pipeline creation, demand generation, and customer acquisition
• Build and scale repeatable growth engines leveraging data and AI to drive revenue impact
• Act as strategic adviser to the UK MD, Global GM Marketing, and Executive Leadership Team
• Drive innovation across brand, product marketing, and demand generation to differentiate EH
• Orchestrate integrated campaigns and GTM motions across PR, content, performance, SEO, CRM, and events
• Champion the voice of the customer, translating insights for product, sales, and partnerships
• Member of Global Marketing Leadership Team and UK Leadership Team; report to Global GM Marketing (dotted line to UK MD)

VP, Marketing

Backend Engineer

• Driving your squad to develop critical features for our customers
• Collaborating closely with our global team of designers, product managers and UX specialists to gather requirements and translate them into technical solutions
• Writing automated tests for your production codes
• Developing and maintaining key components of web applications
• Conducting testing and code reviews for both yourself and your colleagues
• Mentoring the Junior Engineers within your squad
• Accountable for building and deploying innovative features across Employment Hero’s Employment Operating System

Senior Full-Stack Engineer, Backend

Product Manager

• Guide a payments-focused squad through the development of complex payment features and systems
• Own the delivery of payment capabilities such as real-time rails, embedded finance flows, automated reconciliation and payout systems for payroll and pensions/super globally
• Shape product requirements and technical specifications using AI tools (eg ChatGPT, v0.dev)
• Work closely with Engineering, Compliance, and Finance to ensure delivery is secure, scalable and compliant
• Prioritise user stories and outcomes based on customer needs, business goals and risk/compliance input
• Drive discovery work around new payment features and market expansion opportunities
• Partner with designers to prototype and test payment UIs
• Support smooth launches and feedback loops with CX, Legal, and external partners
• Collaborate with engineers, designers, and marketers, and engage customers to define, build, and deliver mission-critical initiatives

Product Owner, Payments

Client Services Representative

• Oversee daily operations to ensure clients get fast, accurate answers for both platforms
• Balance volume against capacity and monitor/report on SLOs and KPIs
• Address urgent matters as they arise and escalate appropriately
• Build and develop the team through consistent coaching, QA, performance management, hiring and training
• Drive client satisfaction by reducing response times and resolving pain points
• Partner with the Director of Client Support on strategy, structure and team development
• Contribute operational horsepower to strategic projects across the business

Client Support Manager

• End-to-end development for new and current cloud-based applications, from roadmap and design through production, optimisation and maintenance
• Modernise and scale Employment Hero’s payroll system to support expansion into new regions
• Debug and perform root cause analysis for application issues
• Recommend improvements to development processes and proactively identify application pain points
• Perform peer reviews of code changes and unit/integration testing of features and fixes
• Maintain documentation and help articles and provide training sessions for the support team
• Work closely with business stakeholders within an agile, cross-functional environment

Intermediate Full-Stack Backend Engineer, .NET

Recruitment

• Employment Hero: HR, payroll and benefits Employment Operating System serving businesses globally
• The EH Way: Mission-first, Remote-first, AI-first, Apolitical, Values-driven, High-performance culture
• Role: Talent Acquisition Specialist based in Romania partnering with hiring teams across UK and Canada
• Responsibilities: own full-cycle recruitment for GTM and CX roles (UK, EMEA & CA); partner with hiring managers on briefs, scorecards, and sourcing; craft job ads; source candidates with outbound techniques; run structured screening interviews; manage candidate pipelines and interviews; deliver exceptional candidate experience; track metrics and support hiring projects and process optimisation
• Impact: hire exceptional talent across multiple functions in a high-velocity, high-growth environment

Talent Acquisition Specialist

• Work within the Customer Experience team to gather information and ensure continued support and success post-implementation
• Provide timely and accurate post go-live payroll support ensuring payroll accuracy and confidence in using the Employment Hero platform
• Respond to and resolve customer tickets, calls and queries related to the platform in a timely manner
• Reduce ticket escalation volume through proactive troubleshooting, clear communication, and strong product knowledge
• Contribute to process improvements, product feedback, support documentation and feature requests
• Analyse product functionality, test platforms, identify user error/system logic and root causes
• Triage and manage problem tickets, assign to appropriate teams and escalate when necessary
• Take on client and team payroll escalations and assist with requirements gathering and post mortems
• Use Zendesk, Salesforce and other internal tools to maintain records, investigations and meet SLAs
• Work with customers across email, chat, phone and screen share to understand workflows and educate on best practices

Payroll Support Consultant

Sales Operations Manager

• Lead the Canadian revenue operations team and reporting directly to the Revenue Operations GM. You’ll be instrumental in shaping our GTM motion, accelerating our Canadian revenue growth and driving data-led strategic planning.
• This will include: Acting as a strategic partner to Canadian Sales leadership and GTM stakeholders; Building and operating best practices in pipeline management and forecasting; Leading analytics and reporting across the sales funnel, including volume, velocity, and conversion; Managing and mentoring a high-performing team of analysts; Driving continuous improvements in tools, systems, and processes including Salesforce, Gong, Outreach and others; Collaborating with cross-functional teams (Marketing, Sales, RevOps, Product) to support strategic initiatives; Delivering accurate and actionable business insights that enable decision-making and performance improvements
• Who you are: 6+ years experience in Revenue or Sales Operations, ideally within a high-growth SaaS environment; 2+ years management experience with a proven track record in leading analyst teams; Strong data-driven decision-making skills and comfort with ambiguity; Experience managing GTM operations across complex sales motions; Familiarity with tools such as Salesforce, Gong, Outreach and similar sales tech; Exceptional stakeholder management, communication, and presentation skills; Prior experience in a Canadian B2B SaaS market is essential
• What we can offer At Humi: remote work, cutting-edge tools, ambitious colleagues, ESOP, generous benefits etc.