Employment Hero

Product Manager

• As a Product Owner, you’ll be working with our Product Team and will be instrumental in shaping the foundations and shared capabilities of our All-in-One Platform (AIOP), ensuring our Employment Operating System scales seamlessly across all global markets.
• Scaling Platform Excellence: Delivering shared capabilities (Identity, Permissions, Data Models) that enable internal teams to build and ship features 2x faster.
• Product Reliability: Ensuring 99.9% uptime and high-performance standards for all platform-level microservices.
• Seamless Integration: Streamlining the "All-in-One" experience so customers move between HR, Payroll, and Benefits with zero friction.
• Data-Driven Innovation: Leveraging AI and user research to prioritize the platform roadmap based on measurable impact.
• Owning delivery for your platform squad, including backlog grooming, sprint planning, and cross-functional coordination.
• Defining clear scope, epics, and user stories for new platform capabilities and technical enhancements.
• Partnering with engineering to shape pragmatic, scalable solutions across our Ruby on Rails and React/Angular stack.
• Driving platform quality by ensuring initiatives include robust observability, monitoring, and security considerations.
• Collaborating with multiple "spoke" product teams to unblock delivery and ensure platform work accelerates their outcomes.
• Leading discovery for platform opportunities, including technical spikes, problem framing, and outcome definition.

Product Owner

Full-stack Engineer

• You’ll be accountable for building, enhancing, and deploying impactful product features that improve the lives of business owners and employees every day.
• From our AI-powered hiring tools to our fully automated payroll and HR platform, you’ll work across both frontend and backend components of our Employment Operating System, contributing directly to our mission of making employment easier and more valuable for everyone.
• You’ll be part of a high-performing, remote-first Product & Engineering squad, collaborating closely with designers, product managers, and engineers across the globe to deliver high-quality solutions at speed.

Intermediate FullStack Engineer

Recruitment

• Employment Hero is a centralised employment operating system - also known as EmploymentOS. Since our inception in 2014, we have grown to successfully trade in five key markets (Australia, New Zealand, Singapore, Malaysia and the UK) and achieved a valuation of $2 billion AUD. We now service over 300,000 customers and more than 2 million active users.
• Our Vietnam Hub is home to 330 outstanding Software Engineers who build and deploy our world-first products everyday. As a Talent Acquisition Specialist, you’ll join our Technical Talent function in Vietnam and take responsibility for scaling this Hub and delivering all of our Software Engineering hiring needs at pace.
• You’ll apply your specialist knowledge of technical roles and your deep recruitment expertise to find exceptional Software Engineering talent at all levels. You will also partner closely with our Engineering leaders across the business, advising on hiring strategies and ensuring the successful delivery of all their hiring needs. You will also play a critical role in identifying areas for operational improvement across our technical Talent function and working efficiently to implement solutions. You’ll live our We Invent value to introduce bold new ideas and ways of working to the team. Finally, you’ll balance quality and efficiency to deliver a fantastic candidate experience while hiring at volume and pace
• Key measures of success in this role are
• - Quality of Hire
• - Speed to Hire
• - Increasing employer brand awareness and consideration
• Key Accountabilities
• - Talent Attraction - attract the best passive and active talent in the market, via a combination of employer brand campaigns, advertising, events and headhunting techniques. And strongly communicate Employment Hero’s mission, vision and culture, sharing our story with candidates
• - Candidate Experience - deliver an exceptional candidate experience for all Engineering candidates (both successful and unsuccessful).
• - Candidate assessment - Use a combination of interviews and technical assessments to identify the best-suited candidates for Employment Hero
• - Stakeholder engagement - Partner with our Engineering leaders to develop highly effective hiring strategies
• - Process improvements - Identify and deliver improvements across the Talent function, driving increased efficiency and operational excellence across the team

Talent Acquisition Specialist – Tech

• Lead and mentor a team of Product Owners to ensure high-quality delivery and career growth.
• Support your team in refining their backlogs, stakeholder engagement, and agile practices.
• Foster a collaborative and high-performing product culture grounded in user-centric thinking and delivery excellence.
• Partner with Product Managers to align team efforts to overarching product strategy and OKRs.
• Drive the end-to-end delivery of strategic product initiatives from concept to launch and continuous improvement.
• Collaborate on the development of product vision and roadmap in your domain, adapting to constraints without losing sight of long-term goals.
• Identify opportunities for optimisation and growth based on business priorities, competitor analysis, customer research and performance data.
• Break down complex problems using structured thinking and frameworks.
• Undertake product discovery, synthesising customer feedback, defining clear KPIs, and validating solutions through a hypothesis-driven approach. Translates insights into a coherent, data-informed roadmap.
• Ensure your team’s backlogs are well-groomed, prioritised, and aligned with cross-functional goals.
• Balance customer needs, business objectives, and technical constraints.
• Champion data-driven decision-making to support roadmap prioritisation and product iteration.
• Work with Product Designers to ensure we deliver best-in-class, user-friendly experiences.
• Collaborate closely with Engineers, Architects, and QA to ensure solution feasibility, technical alignment, and quality delivery.
• Support cross-functional collaboration with Sales, Marketing, Support, and Professional Services to ensure successful product launches and adoption.
• Be a trusted voice of the customer, clearly articulating needs and priorities to diverse stakeholders.
• Share regular updates with stakeholders at all levels, including presenting at leadership meetings and company-wide forums.
• Create clarity for your team and stakeholders by translating complex ideas into actionable plans.

Lead Product Owner

• Responsible for the delivery of the product vision and its success
• Translate the product vision and roadmap through to delivery, operation and continuous improvement
• Monitor and adapt the product vision and roadmap as constraints are identified, whilst staying true to the product vision
• Apply a strategic mindset to user story prioritisation and delivery.
• Balance business goals, client expectations and customer desirability with what can feasibly be delivered (technically and within available time and budget).
• Represent the client, customer and brand in decision-making prioritisation during release and sprint planning.
• Able to identify, filter and prioritise customer complaints and feedback.
• Collaborate with UX designers, researchers, other product owners and product leadership team to plan, undertake and input results of testing and performance measurement into future release and roadmap planning
• Collaborate with our Product Designers to ensure we deliver best-in-class designs, and apply these appropriately across all products
• Collaborate with Technical Architects and Developers to ensure the product vision and designed solutions are feasible and viable
• Work with Sales and Marketing to develop launch collateral with the aim of educating and sharing Product’s vision with customers and prospects alike
• Collaborate with Professional Services and Support teams to create rollout and implementation plans for existing customers
• Concisely explain ideas, issues or project status to key stakeholders and the wider organisation at an appropriate level of business or technical detail.
• Ensure product requirements are gathered accurately and are communicated transparently to the product squad.
• Be able to host, conduct and articulate presentations to the whole organisation, including C-level execs, as well as corporate partners and external customers

Client Services Representative

• Provide timely, accurate, and professional support to clients via email and video calls
• Troubleshoot and resolve client inquiries related to HR and payroll products, ensuring clear explanations and solutions for any technical or functional challenges
• Offer support and guidance on navigating Employment Hero platform, ensuring clients understand how to use the system to meet their HR and payroll needs
• Provide assistance with payroll-related queries, including calculations, tax deductions, and compliance issues, in alignment with Canadian payroll regulations
• Work closely with the Implementation, Client Success, Risk and Compliance, Benefits teams, Finance, and Operations to ensure accurate and effective solutions for clients
• Maintain detailed and accurate records of client interactions and resolutions to ensure all issues are tracked and resolved effectively
• Act as a liaison between clients and internal teams, collecting feedback on system improvements and potential feature requests
• Contribute to the development and enhancement of internal processes, guides and manuals to improve support efficiency and client satisfaction
• Assist existing clients with KYC/ KYB when creating new accounts
• Generate and present monthly reports on implementation progress, client feedback, and potential risks to internal stakeholders
• Occasionally provide accurate and timely translations of written communications to support seamless interactions between stakeholders and clients.

Client Support Associate

Account Executive

• You will be the bridge between SMBs and their global expansion goals.
• Consult with C-level and HR executives on how to hire, onboard, and pay talent anywhere in the world without the need for local entities.
• Managing the full sales cycle from initial discovery to close.
• Generating your own pipeline from outbound prospecting for new global growth opportunities while leveraging the existing Employment Hero network.
• Conducting high-impact demos of the Employment Hero platform, specifically showcasing our HeroForce and EOR functionality.
• Partnering with SMB owners to help them scale their headcounts across borders instantly and compliantly.

Account Executive, Global Employment Solutions

• As the Product Manager, you will lead the product strategy, vision, delivery roadmap and collaborate with cross-functional teams to ensure that we deliver exceptional value to our users.
• Defining our roadmap for global scale up of our recruitment and marketplace strategy on a global basis
• Responsible for the delivery of the product vision and its success.
• Drive the product discovery for features and initiatives on the roadmap.
• Translate the product vision and roadmap through to delivery, operation and continuous improvement.
• Monitor and adapt the product vision and roadmap as constraints are identified whilst staying true to the product vision.
• Apply a strategic mindset to user story prioritisation and delivery.
• Continually maintain a prioritised backlog of user stories.
• Balance business goals, stakeholder expectations and customer desirability with what can feasibly be delivered (technically and within available time and budget).
• Represent the customer and business in decision-making prioritisation during release and sprint planning.
• Collaborate with designers and product leadership team to plan, undertake and input results of testing and performance measurement into future release and roadmap planning.
• Collaborate with our Product Designers to ensure we deliver best-in-class designs, and create appropriate user stories and acceptance tests.
• Collaborate with Developers to ensure the product vision and designed solutions are feasible and viable.
• Work with Sales and Marketing to develop launch collateral with the aim of educating and sharing Product’s vision with customers and prospects alike.
• Collaborate with Professional Services and Support teams to create rollout and implementation plans for existing customers.
• Concisely explain ideas, issues or project status to key stakeholders and the wider organisation at an appropriate level of business or technical detail.
• Ensure product requirements are gathered accurately and are communicated transparently to the product squad.
• Be able to host, conduct and articulate presentations to the whole organisation, including C-level execs, as well as corporate partners and external customers.

Product Manager – Marketplaces

Brand Manager

• Supporting the execution of Employment Hero’s Canadian brand strategy
• Helping develop creative campaigns and programs that elevate brand awareness
• Coordinating with global creative, brand, and social teams to adapt assets for Canada
• Managing day-to-day delivery of organic social content, brand partnerships, and local activations
• Contributing to an ongoing event and content program that positions EH as a trusted authority for Canadian SMBs
• Executing multi-channel brand campaigns, from planning through to delivery
• Localizing global brand assets and messaging to reflect Canadian customer needs
• Owning day-to-day Canadian organic social publishing, engagement, and reporting
• Coordinating with internal teams and external agencies to produce assets (videos, graphics, case studies, event materials, sales enablement content)
• Supporting the planning, promotion, and execution of webinars and in-person events
• Conducting research and gathering insights to inform campaign decisions and audience understanding
• Tracking performance metrics, monitoring ROI, and reporting results to senior stakeholders
• Managing timelines, deliverables, and workflows to ensure campaigns launch on time and at a high standard

Marketing

• Develop and execute the local-first marketing strategy for New Zealand, driving measurable growth in brand awareness, consideration and demand generation, ultimately contributing to the growth objectives of the market
• Lead integrated campaigns across digital channels, offline channels, events, webinars, content and more, working closely to successfully brief ANZ regional channel owners and global in-house creative team through to successful execution
• Tell the local NZ stories, working closely with the global customer advocacy team to ensure a consistent pipeline of compelling, local social proofs
• Use data and market insights to plan and prioritise initiatives, ensuring the NZ marketing strategy aligns with global goals while reflecting local business culture and need
• Work closely with the NZ Sales team to ensure alignment and drive go-to-market effectiveness, including tracking campaign performance, lead progression, conversion rates through the funnel and ROI using Salesforce and marketing analytics tool
• Work closely with the NZ Partnership Sales team and the ANZ Partner Marketing team to integrate our EH Partners as a strategic channel to market
• Report on campaign effectiveness, including highlighting impact on commercial outcomes
• Continue to challenge the status quo with a “test-and-learn” mentality, define innovative pilot go-to-market tests to find new mechanisms for growth in New Zealand

Marketing Manager

Account Manager

• Sourcing and identifying high-potential referral partners across priority categories (HR consultants, Tech Consultants, IT/MSPs, VCs/PE, and other ecosystem influencers within our Ideal Partner Profile).
• Building and managing targeted outbound lists using CRM, LinkedIn, and relevant industry tools.
• Executing multi-channel outbound campaigns (email, phone, LinkedIn, SMS, events) to generate net-new partner interest.
• Creating tailored outreach and value propositions based on each partner’s motivations and client needs.
• Qualifying prospective partners through discovery conversations to assess fit, ICP alignment, and partnership potential.
• Booking high-quality, high-intent partner discovery meetings for Partner Account Executives (PAEs).
• Maintaining a predictable early-stage partner pipeline with clear documentation, insights, and CRM hygiene.
• Collaborating closely with PAEs to refine ICP, vertical focus, and outbound strategy.
• Providing market feedback to marketing and enablement on partner objections, trends, and opportunity patterns.
• Representing the company professionally across all outbound touchpoints and at relevant events when required.

Partnerships SDR

Client Support Associate – Fixed-Term Contract

SDET

• Own the end-to-end quality of our marketing websites, ensuring every release is reliable and regression-free.
• Test new features, fixes and templates across Web, WordPress and API integrations.
• Build clear test cases, regression checklists and QA standards for the squad.
• Work with PMs and developers to clarify requirements early and prevent gaps before development starts.
• Improve processes around documentation, version control and deployment discipline.
• Start with hands-on manual testing while progressively introducing automation for high-value flows.
• Develop lightweight automated tests and integrate them into our CI/CD pipeline over time.
• Identify inefficiencies and propose smarter, faster ways to ensure quality at scale.

Intermediate QA Automation Engineer

• Research and identify potential referral partners across key categories (HR consultants, accounting firms/bookkeepers, IT/MSPs, associations, VCs/PE/accelerators, and industry influencers)
• Build targeted outreach lists using CRM, LinkedIn, industry databases, directories, and web research
• Execute multi-touch outbound campaigns (email, phone, LinkedIn, SMS, events) to engage net-new partner opportunities
• Craft tailored messaging based on partner motivation (revenue share, value-add for their clients, brand/market awareness, efficiency, or ecosystem alignment)
• Qualify partner prospects through discovery conversations to understand their business model, client base, ICP alignment, and partnership motivations
• Book high-quality, high-intent partner meetings for Partner AEs
• Maintain and optimize a predictable pipeline of early-stage partner opportunities
• Document conversations, qualification notes, and partner insights clearly within CRM for seamless PAE handoff
• Work closely with PAEs to refine partner ICP, vertical focus, and outreach strategy
• Provide feedback loops to marketing and enablement on partner objections, common patterns, and market trends
• Represent the company professionally across all outbound interactions
• Attend relevant events (virtual/in-person) to source partner prospects when required
• Serve as an early relationship builder who positions the company as a trusted, value-driven partner solution
• Generate and maintain a healthy funnel of qualified partner opportunities
• Deliver consistent weekly/monthly volumes of: qualified partner meetings booked for PAEs, net-new partnership opportunities sourced, partner prospects added and qualified in CRM.

Sales Development Rep

• Deliver coaching to our UK-based SDR team, across both Inbound and Outbound segments.
• Act as a hands-on coach and quality champion — running 1:1 sessions, shadowing live calls, and reviewing Outreach insights.
• Elevate SDR performance by coaching to best-in-class standards and improving funnel metrics like MQL-to-SAO conversion, connect rates, demo sit rates, and revenue.
• Drive excellence by lifting both quantity (activity, connect rates, pipeline coverage) and quality (targeting, messaging, and CRM discipline).
• Help reps develop the skills, mindset, and consistency to influence revenue — not just generate leads.
• Conduct regular 1:1 coaching sessions, live call shadowing, and structured roleplays.
• Deliver real-time feedback on messaging, objection handling, and conversion techniques.
• Track and optimize funnel performance across MQL-to-SAO conversion, call to connect, connect to opportunity, demo sit rates, and revenue growth.
• Audit SDR calls and CRM hygiene to maintain a consistently high standard of execution, ensuring process adherence.
• Identify performance bottlenecks using data and resolve through coaching or process change.
• Collaborate with Ops to improve workflows, sequences, and data accuracy.

Product Owner

Intermediate FullStack Engineer

Talent Acquisition Specialist – Tech

Lead Product Owner

Product Owner

Client Support Associate

Account Executive, Global Employment Solutions

Product Manager – Marketplaces

Brand Manager

Marketing Manager

Partnerships SDR

Client Support Associate – Fixed-Term Contract

Intermediate QA Automation Engineer

Partnerships SDR

SDR Performance Coach – Fixed-Term Contract