Employment Hero

IT Operations Manager – Automation

Employment Hero

full-time

Posted on:

Location Type: Remote

Location: Australia

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Tech Stack

Jamf

About the role

  • Transform IT Operations from human-led to automation-first
  • Own operationalisation and automation of IT processes across service desk and workflows
  • Analyse historical IT tickets to extract repeatable patterns for automation
  • Design and implement agent-assisted workflows using automation and AI tooling
  • Manage and mentor the IT team for reliable support and tools
  • Collaborate with stakeholders to scale technology capabilities in line with business ambitions
  • Define success metrics for automation coverage and operational reliability
  • Maintain visibility over SaaS product usage and collaborate with Finance for accurate budgeting

Requirements

  • Strong experience leading IT operations, workplace technology, or internal systems teams
  • Demonstrated ability to operationalise and automate manual processes, not just manage them
  • Systems thinking mindset, able to deconstruct workflows and rebuild them as scalable solutions
  • Comfort working with automation platforms, APIs, and AI-assisted tools (hands-on or closely partnered)
  • Solid understanding of SaaS environments, identity systems, and enterprise tooling
  • Pragmatic approach to risk, security, and change management in automated systems
  • Ability to lead teams through significant shifts in how work is performed
  • Experience with core technologies including, but not limited to, Google Workspace, JAMF, Atlassian, Zapier, and Relevance AI
Benefits
  • You will work remotely, with the flexibility to own your time and impact
  • You will access cutting-edge tools to amplify your work, knowledge and outputs
  • You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
  • You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
  • You’ll also have access to a wide range of benefits that includes: a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
automationIT operationsprocess automationworkflow designAI toolingsystems thinkingrisk managementchange managementSaaS environmentsenterprise tooling
Soft Skills
leadershipmentoringcollaborationanalytical thinkingpragmatic approach