Employment Hero

Backend Engineer

• Developing and maintaining scalable backend services
• Participating in solution design discussions within your squad
• Debugging issues and performing root cause analysis
• Identifying areas for technical and process improvements
• Conducting peer code reviews to maintain high quality standards
• Writing and executing tests for new features and enhancements
• Maintaining technical documentation and knowledge resources
• Collaborating closely with cross-functional stakeholders in an agile environment

Intermediate Software Engineer, .Net

Customer Support

• Gathering information from customers and ensuring their continued support and success after implementing our Employment Hero HR product.
• Supporting our customers to ensure accuracy and responsible for resolving customer queries via live chat & tickets efficiently and effectively.
• Addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary.
• Responding to and resolving customer tickets, live chats and queries related to the Employment Hero Platform in a timely manner.
• Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers.
• Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
• Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
• Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads.
• Working with customers across multi channels (email, chat, phone) to understand their organisational workflow and how the platform can support them to maximise their people processes.
• Leveraging Zendesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs).
• Proactively contribute feature requests and Help Centre suggestions, where warranted and using customer insights.

Customer Care Specialist

Full-stack Engineer

• Lead by example, designing, implementing, and reviewing scalable backend systems.
• Collaborate with Software Engineers and Product teams throughout the product development lifecycle to identify challenges, shape solutions, and deliver meaningful outcomes.
• Champion engineering best practices including clean architecture, automated testing, CI/CD, and peer reviews.
• Mentor and guide engineers in your squad to foster technical growth and ownership.
• Communicate clearly and proactively in an asynchronous, distributed environment.

Senior Software Engineer – Tech Lead Experience

Operations

• Transform IT Operations from human-led to automation-first
• Own operationalisation and automation of IT processes across service desk and workflows
• Analyse historical IT tickets to extract repeatable patterns for automation
• Design and implement agent-assisted workflows using automation and AI tooling
• Manage and mentor the IT team for reliable support and tools
• Collaborate with stakeholders to scale technology capabilities in line with business ambitions
• Define success metrics for automation coverage and operational reliability
• Maintain visibility over SaaS product usage and collaborate with Finance for accurate budgeting

IT Operations Manager – Automation

• Responding to and resolving customer tickets, calls and queries related to the Employment Hero HR Platform in a timely manner.
• Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers.
• Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
• Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
• Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads.
• Working with customers across multi channels (email, chat, phone) to understand their organisational workflow and how the platform can support them to maximise their people processes.
• Leveraging Zendesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs)
• Proactively contribute feature requests and Help Centre suggestions, where warranted and using customer insights.

Customer Care Specialist – HR

• End-to-end fullstack development for new and current applications
• Navigating different parts of a complex SAAS product - picking up new tools, technologies and subject domains quickly
• Take full ownership of features and within your squad, from scoping to implementation
• Deep dive on your squad's problem space and start becoming familiar with the many areas that compose HR.
• Debug and perform root cause analysis for application issues
• Perform tests and quality checks on your code - you own the quality and security of the code you create
• Take initiative in recommending improvements to the development process
• Proactively identify application pain points and suggest mitigation strategies
• Perform peer reviews of code changes
• Maintain documentation and help articles for new/updated features

Intermediate Fullstack Engineer

Account Executive

• Winning new business in the UK market
• Managing a high-volume, end-to-end sales cycle from prospect to close
• Partnering closely with our SDR team to maximise opportunity conversion
• Delivering a consistent monthly quota through high-quality pipeline management.
• Prospecting, pitching, demoing and closing new business across a wide range of verticals
• Presenting to and negotiating with C-suite and senior HR executives
• Collaborating closely with SDRs to qualify and progress inbound and outbound leads
• Maintaining a strong, accurate sales pipeline using Salesforce CRM
• Hitting monthly revenue targets through consultative, value-based selling
• Contributing to a culture of learning, energy and high performance within the sales team.

Account Executive – Direct Sales

Manager

• Build and lead a high-performing Data and Analytics Engineering function operating effectively across three time zones, with clear ownership, pace, and accountability
• Design and evolve a scalable, resilient data platform that underpins trusted reporting, analytics, and AI use cases across the business
• Set and execute a clear data platform strategy and roadmap that aligns to business priorities and unlocks measurable value
• Enable AI-powered, self-service analytics so teams can answer their own questions quickly, confidently, and without bottlenecks
• Dramatically improve data reliability, performance, and trust, making data a dependable foundation for decision-making
• Reduce analytics backlog by improving tooling, data models, and ways of working, shifting the team from reactive delivery to proactive enablement
• Act as a strategic partner to Product, Engineering, Finance, Marketing, and Operations, translating business needs into durable data solutions
• Communicate progress, risks, and trade-offs clearly to senior stakeholders, enabling informed decisions and timely course-correction
• Create a culture of ownership, pragmatism, and delivery, where teams take responsibility for outcomes and ship meaningful improvements consistently

Data Platform Manager

Marketing

• Build and maintain integrations between platforms like Braze, Marketo, and Google Analytics to enhance automation and targeting.
• Write clean, scalable code using Node, Python, and React to create tools, APIs, and data-driven applications.
• Use AWS and GCP services to deploy and manage lightweight applications and data services.
• Design and refine data pipelines, leveraging platforms such as Redshift, Snowflake, or BigQuery.
• Implement and maintain tracking, event data, and tagging frameworks to support marketing analytics and experimentation.
• Work with Relevance AI and similar platforms to build solutions that use agentic workflows and LLM-driven logic to automate processes.
• Collaborate with the broader MarTech and engineering teams to solve technical challenges quickly and cleanly.

Marketing Technology Engineer

• Design and build solutions across our marketing tech stack – from integration through to bespoke utility applications.
• Write code daily across the entire stack – confident operating across everything from React to Node & Python.
• Utilise cloud services to deploy solutions. (AWS, GCP).
• Work with platforms such as Relevance AI to deploy solutions which use agentic and tool capabilities to solve problems in the most effective way.
• Partner with marketers, analysts, platform specialists and developers to turn ideas into scalable solutions.
• Streamline integrations between platforms like Braze, Marketo, and Google Analytics to improve the smarts of these platforms.
• Utilise data pipelines, understanding data objects within Redshift, Snowflake, and modern APIs practices.
• Contribute to technical strategy while still staying close to the tools, codebase, and delivery work.

Tech Lead – MarTech

Product Manager

• As a Product Owner, you’ll be working with our Product Team and will be instrumental in shaping the foundations and shared capabilities of our All-in-One Platform (AIOP), ensuring our Employment Operating System scales seamlessly across all global markets.
• Scaling Platform Excellence: Delivering shared capabilities (Identity, Permissions, Data Models) that enable internal teams to build and ship features 2x faster.
• Product Reliability: Ensuring 99.9% uptime and high-performance standards for all platform-level microservices.
• Seamless Integration: Streamlining the "All-in-One" experience so customers move between HR, Payroll, and Benefits with zero friction.
• Data-Driven Innovation: Leveraging AI and user research to prioritize the platform roadmap based on measurable impact.
• Owning delivery for your platform squad, including backlog grooming, sprint planning, and cross-functional coordination.
• Defining clear scope, epics, and user stories for new platform capabilities and technical enhancements.
• Partnering with engineering to shape pragmatic, scalable solutions across our Ruby on Rails and React/Angular stack.
• Driving platform quality by ensuring initiatives include robust observability, monitoring, and security considerations.
• Collaborating with multiple "spoke" product teams to unblock delivery and ensure platform work accelerates their outcomes.
• Leading discovery for platform opportunities, including technical spikes, problem framing, and outcome definition.

Product Owner

• You’ll be accountable for building, enhancing, and deploying impactful product features that improve the lives of business owners and employees every day.
• From our AI-powered hiring tools to our fully automated payroll and HR platform, you’ll work across both frontend and backend components of our Employment Operating System, contributing directly to our mission of making employment easier and more valuable for everyone.
• You’ll be part of a high-performing, remote-first Product & Engineering squad, collaborating closely with designers, product managers, and engineers across the globe to deliver high-quality solutions at speed.

Intermediate FullStack Engineer

Recruitment

• Employment Hero is a centralised employment operating system - also known as EmploymentOS. Since our inception in 2014, we have grown to successfully trade in five key markets (Australia, New Zealand, Singapore, Malaysia and the UK) and achieved a valuation of $2 billion AUD. We now service over 300,000 customers and more than 2 million active users.
• Our Vietnam Hub is home to 330 outstanding Software Engineers who build and deploy our world-first products everyday. As a Talent Acquisition Specialist, you’ll join our Technical Talent function in Vietnam and take responsibility for scaling this Hub and delivering all of our Software Engineering hiring needs at pace.
• You’ll apply your specialist knowledge of technical roles and your deep recruitment expertise to find exceptional Software Engineering talent at all levels. You will also partner closely with our Engineering leaders across the business, advising on hiring strategies and ensuring the successful delivery of all their hiring needs. You will also play a critical role in identifying areas for operational improvement across our technical Talent function and working efficiently to implement solutions. You’ll live our We Invent value to introduce bold new ideas and ways of working to the team. Finally, you’ll balance quality and efficiency to deliver a fantastic candidate experience while hiring at volume and pace
• Key measures of success in this role are
• - Quality of Hire
• - Speed to Hire
• - Increasing employer brand awareness and consideration
• Key Accountabilities
• - Talent Attraction - attract the best passive and active talent in the market, via a combination of employer brand campaigns, advertising, events and headhunting techniques. And strongly communicate Employment Hero’s mission, vision and culture, sharing our story with candidates
• - Candidate Experience - deliver an exceptional candidate experience for all Engineering candidates (both successful and unsuccessful).
• - Candidate assessment - Use a combination of interviews and technical assessments to identify the best-suited candidates for Employment Hero
• - Stakeholder engagement - Partner with our Engineering leaders to develop highly effective hiring strategies
• - Process improvements - Identify and deliver improvements across the Talent function, driving increased efficiency and operational excellence across the team