Director of Client Strategy
Zaelab
Senior Director – Health Plan Partnership
Employer Direct Healthcare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Strategy Setting: in partnership with both Health Plan Leadership, Growth and Solutions Architect team, you’ll define our overarching Health Plan Growth and Account Management Strategy for specific health plan partners.
- Account Management: you will be responsible for strategically managing select health plan partnerships, including both the day-to-day operational aspects of the partnership (e.g. managing issues and escalations) as well as longer term growth and expansion; measured by partner NPS, retention and growth rates.
- Driving ASO Growth: you will be responsible for driving the growth of select health plans’ ASO business through:
- Establishing strong relationships with national and local leadership and account execs and connecting our sales teams into the relevant teams to support top of funnel development and sales processes.
- Educating health plan teams on our value proposition and differentiation in the market and engaging with their strategic account planning to establish how we can support.
- Identifying specific opportunities where we can support expansion through new logo acquisition.
- Managing Existing Business: you will be responsible for managing our overlapping Book of Business with select health plan partners in the aggregate, reporting out on the impact we’re delivering to clients as well as identifying ways in which we can improve relationships with the account teams, reporting on impact and member experience.
- New Revenue Opportunities: you will partner closely with our Health Plan Growth team to support new expansion sales across product lines.
- Product Solution / Integration Strategy & Plan: you will be responsible for overseeing the implementation of our integration with select plan partners, while also identifying ways in which we can improve our integrations over time.
- Reporting & Escalation Processes: you will establish reporting for our Book of Business as well as escalation paths for sales and client success to ensure rapid resolutions. Reporting to include: Lantern Results & Health Plan Satisfaction.
- Cross-Functional Partnership with Sales & Client Success: you will be responsible for working closely with our cross-functional teams to ensure a systematic and standardized approach to sales and client success for our plan partnership, specifically:
- Sales: how we partner with each plan through the sales process.
- Client Success: how we work with health plan account teams, issue resolution, impact reporting and communications.
- Defining & Training GTM Teams: you will be responsible for working closely with the enablement teams to convey the rules of the road in terms of interactions and approaches for specific plan partners.
- Sales & Proposal Support: you will be the content expert for both sales and proposal development and refinement in the initial sales approach for all things with specific plans. You will also help the client success team with ASO renewals and expansion sales as relevant.
Requirements
- Expansion Sales & New Business Opportunities: Ability to identify and drive new revenue opportunities across product lines.
- Account Management: Experience in managing a book of business owning client impact, reporting, and improving client relationships.
- Cross-Functional Partnership: proven experience collaborating with sales and client success teams.
- Strategy Setting: Proven track record of collaborating with leadership teams to define and execute growth strategies.
- Exceptional Communication: Ability to convey complex information clearly and effectively.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementexpansion salesrevenue opportunitiesreportingintegration strategysales processesproposal developmentclient successstrategic account planningNPS measurement
Soft skills
communicationcollaborationrelationship managementproblem-solvingstrategic thinkingleadershiptrainingissue resolutionimpact reportingclient engagement
