Consultant

• Supports Emory's Finance & Administration Division users' computer equipment to ensure equipment functions properly on the enterprise's networks.
• Provides client-side network support and escalates to Tier 3 support as needed.
• Supports departments' equipment issues and utilizes remote connectivity tools for local and long distance users worldwide.
• Supports customers' Emory-provided communications devices (e.g., Samsung, iPhone, etc.) to ensure devices integrate with the enterprise's networks.
• Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage.
• Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests; documents work in ServiceNow.
• Provides recommendations to advise customers on software and hardware purchases and upgrades and to support customer cost-cutting initiatives.
• Manages computer equipment inventory for emergency replacements and upgrades; coordinates removal of end-of-life equipment for disposal, recycle and surplus and updates asset inventory records.
• Verifies software licensing agreements and supports enterprise-wide software packages; assigns rights and performs testing to ensure operability.
• Uses systems management tool (SCCM) to manage the desktop environment, image systems, and increase efficiencies.
• Assigns permissions using Active Directory and Group Policies to ensure proper security levels; manages printer mappings and network shares.
• Receives V.I.P. trouble tickets and ensures quick responses and issue resolution.
• Ensures systems are encrypted per university policy and participates in a weekly rotating on-call schedule.

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