Service Sales Engineer
Emerson
Job Level
Mid-LevelSenior
About the role
- Handle post-sales opportunities: spares, Annual Maintenance Contracts, rate contracts for spares and man-day service, shutdown jobs, offshore contracts
- Drive MSOL LCS business growth in South India
- Help customers select spares/services based on installed base, lead-time and budget
- Pro-active follow-up of quotations to secure orders
- Respond to customers’ commercial and technical questions via phone and e-mail
- Verify purchase orders against proposals and resolve order-cycle issues
- Maintain accurate and complete records in CRM and other tools
- Conduct site walk activities and workshops for generating leads and plant shutdowns
- Present Emerson MSOL LCS service capabilities to customers via PPTs
- Manage orders (POR), planning and forecasting of orders, and regular reviews
- Implement management initiatives for business growth
- Tap old installed base for upgrades, revamps and refurbishments
- Generate competition-displacement leads and work with service and operations teams to meet deliverables
- Work on customer RFQs, submit tenders, conduct commercial discussions, and negotiate to close orders
- Collaborate with regional service sales engineers, product sales engineers, HO, proposal and order entry teams
Requirements
- Good Technical knowledge in Level, Flow, Wireless, Corrosion technologies
- Experience with PT/DPT/TT, Radar level, Coriolis, Magnetic & Vortex flow meters, Flow computers
- Experience with associated skid components (pumps, digital valves)
- Knowledge of Metering Skids, SRV systems, B&T Systems, GCs, flow computers
- Good presentation and communication skills
- Bachelor in Electronics or Instrumentation Engineering
- Minimum 4-6 years of work experience in field of Sales (minimum 4 years)
- Experience with Analytical Systems for Power and Oil & Gas industry preferred
- Experience with Emerson field instruments, metering skids and analyzer systems preferred
- Ability to conduct site walks, workshops, customer presentations, and generate leads
- Experience working on RFQs, tenders, commercial negotiations, and order management
