Service Sales Engineer
Emerson
Job Level
Mid-LevelSenior
About the role
- Handle post-sales opportunities: generating spares opportunities, framing Annual Maintenance Contracts, framing rate contracts for spares and man-day service, shutdown jobs, offshore contracts for field products; overall responsible for MSOL LCS Business Growth in South India
- Help customers select spares/services according to installed base, considering lead-time and budget
- Proactive follow-up of quotations to secure orders
- Respond to customer commercial and technical questions by phone and e-mail
- Verify purchase orders align with offered financial and technical proposals and resolve order cycle issues
- Maintain accurate and complete records in CRM and other tools
- Conduct site walk activities for generating leads and conduct workshops for plant shutdowns
- Present Emerson MSOL LCS service strengths to customers using presentations
- Manage orders POR, accurate planning and forecasting of orders, and regular review
- Implement management initiatives for business growth
- Tap old installed base for upgrades, revamps and refurbishments
- Generate leads for competition displacements
- Work with service and operations teams to meet customer deliverables
- Work on customer RFQs, submit tenders, engage in commercial discussions and negotiations to close orders
- Collaborate with regional Service Sales Engineers, Product Sales Engineers, HO, proposal team and order entry team for RFQs and orders
Requirements
- Good Technical knowledge in Level, Flow, Wireless, Corrosion technologies
- Work experience on products like PT/DPT/TT, Radar level, Coriolis, Magnetic & Vortex flow meters, Flow computers, associated skid components like pumps, digital valves
- Knowledge of Metering Skids, SRV systems, B&T Systems, Gas Chromatographs, flow computers
- Good presentation skills and communication skills
- Bachelor in Electronics or Instrumentation Engineering with minimum 4-6 years of work experience in field of Sales (preferred)
- Experience on Analytical Systems for Power and Oil & Gas Industry (preferred)
- Experience on Emerson field instruments, metering skids and analyzer systems (preferred)
- Ability to conduct site walks, run workshops for plant shutdowns, and present to customers
- Ability to manage RFQs, submit tenders, and perform commercial negotiations
- Maintain accurate CRM and order management records
