Service Sales Engineer
Emerson
Job Level
Mid-LevelSenior
About the role
- Overall responsible for MSOL LCS Business Growth in South India
- Handle post sales opportunities: spares opportunities, Annual Maintenance contracts, rate contracts for spares and man-day service, shutdown jobs, offshore contracts for field products
- Help customer select spares/services according to installed base, considering lead-time and budget
- Pro-active follow-up of quotations to obtain orders
- Respond to customer commercial and technical questions via phone and e-mail
- Verify purchase orders match offered proposals and resolve order cycle issues
- Maintain accurate and complete records in CRM and other tools
- Conduct site walk activities to generate leads and conduct workshops for plant shutdowns
- Present Emerson MSOL LCS service strengths to customers and showcase via PPTs
- Manage orders POR, accurate planning and forecasting of orders, and regular reviews
- Implement initiatives set by management for business growth
- Explore upgrades, revamps and refurbishments of installed base
- Generate leads for competition displacements
- Work with service and operations teams to meet customer deliverables
- Work on customer RFQs, submit tenders, handle commercial discussions and negotiate to close orders
- Coordinate with regional Service Sales Engineers, Product Sales Engineers, HO, proposal team and Order entry Team for RFQs and orders
Requirements
- Good Technical knowledge in Level, Flow, Wireless, Corrosion technologies
- Work experience on products: PT/DPT/TT, Radar level, Coriolis, Magnetic & Vortex flow meters, Flow computers, pumps, Digital valves
- Knowledge of Metering Skids, SRV systems, B&T Systems, Gas Chromatographs, flow computers
- Good presentation skills and communication skills
- Experience conducting site walks and workshops for plant shutdowns
- Experience managing RFQs, tenders, commercial discussions, and negotiation to close orders
- Maintain accurate records in CRM and other tools
- Ability to work with service, operations, proposal and order entry teams
- Minimum 4-6 years of work experience in field of Sales (preferred)
- Bachelor in Electronics or Instrumentation Engineering (preferred)
- Experience on Analytical Systems for Power and Oil & Gas Industry preferred
- Experience with Emerson Measurement products and Metering skids preferred
