Oracle Health Solution Administrator
Emerging Tech
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
OraclePMPServiceNow
About the role
- Provide administrative, logistical, and programmatic support to Solution Teams to drive operational success.
- Facilitate collaboration between the VHA Council Support Unit (CSU), EHRM-IO OFC CMIO Process Reengineering, Oracle Cerner, EHRM-IO OFC CMIO-CNIO Operations, EHRM-IO DCIO, EHRM-IO PCD, VHA RDM, and local sites.
- Support Informaticists, Solution Experts, and Solution Advisors through strategic planning, administrative tasks, and functional requirement translation.
- Collaborate with Solution Advisors and Solution Experts to support ticket management activities, including triage, reconciliation, and closure.
- Manage tickets using ServiceNow, leveraging its out-of-the-box features to customize reports and solutions.
- Support the Office of Functional Champion Testing Team (OFCt) with testing activities and design reviews, offering recommendations for solution optimization.
- Coordinate Oracle Cerner activities to support scope, schedule, and program milestones.
- Facilitate national-to-local engagement activities and contribute to the Lessons Learned process.
- Coordinate across all CMIO-CNIO pillars, OFC Training and Change Management, and the DCIO/Interface team on Interface Change Requests (ICRs).
- Identify and escalate risks, gaps, and major incident response needs, providing recommendations for mitigation and optimization.
Requirements
- 10+ years of professional work experience.
- At least 2 years of experience supporting the full scope of ticket management activities, from triage through closure.
- 2+ years of experience managing tickets using ServiceNow, including customizing reports and leveraging out-of-the-box features.
- Experience analyzing business requirements, documenting new service requests/changes, and tracking to execution.
- Strong leadership, written and oral communication, analysis, and organizational skills.
- Experience managing IT-related projects, including facilitating scrums using Agile principles.
- Knowledge of lifecycle and project management methodologies, with proven risk and change management expertise.
- Experience supporting cross-functional teams (e.g., Solution Owners, Informaticists, clinical staff) to implement technical solutions.
- Proven ability to identify root causes, propose courses of action, and support major incident or response efforts.
- Experience facilitating reviews, evaluating stakeholder impacts, and collaborating on optimization strategies.
- Bachelor’s degree in Engineering, Computer Science, Systems, Business, or a related field; an additional 8 years of relevant experience may be substituted for degree requirements.
- Preferred Qualifications: Previous experience with the Department of Veterans Affairs.
- Preferred Qualifications: Experience implementing Electronic Health Record (EHR) systems, Oracle Health preferred.
- Preferred Qualifications: Project Management Professional (PMP) or Certified Agile Scrum Master certification.
- Preferred Qualifications: Experience with the Jazz ticketing application.