Emerging Tech

Oracle Health Solution Administrator

Emerging Tech

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

SeniorLead

Tech Stack

OraclePMPServiceNow

About the role

  • Provide administrative, logistical, and programmatic support to Solution Teams to drive operational success.
  • Facilitate collaboration between the VHA Council Support Unit (CSU), EHRM-IO OFC CMIO Process Reengineering, Oracle Cerner, EHRM-IO OFC CMIO-CNIO Operations, EHRM-IO DCIO, EHRM-IO PCD, VHA RDM, and local sites.
  • Support Informaticists, Solution Experts, and Solution Advisors through strategic planning, administrative tasks, and functional requirement translation.
  • Collaborate with Solution Advisors and Solution Experts to support ticket management activities, including triage, reconciliation, and closure.
  • Manage tickets using ServiceNow, leveraging its out-of-the-box features to customize reports and solutions.
  • Support the Office of Functional Champion Testing Team (OFCt) with testing activities and design reviews, offering recommendations for solution optimization.
  • Coordinate Oracle Cerner activities to support scope, schedule, and program milestones.
  • Facilitate national-to-local engagement activities and contribute to the Lessons Learned process.
  • Coordinate across all CMIO-CNIO pillars, OFC Training and Change Management, and the DCIO/Interface team on Interface Change Requests (ICRs).
  • Identify and escalate risks, gaps, and major incident response needs, providing recommendations for mitigation and optimization.

Requirements

  • 10+ years of professional work experience.
  • At least 2 years of experience supporting the full scope of ticket management activities, from triage through closure.
  • 2+ years of experience managing tickets using ServiceNow, including customizing reports and leveraging out-of-the-box features.
  • Experience analyzing business requirements, documenting new service requests/changes, and tracking to execution.
  • Strong leadership, written and oral communication, analysis, and organizational skills.
  • Experience managing IT-related projects, including facilitating scrums using Agile principles.
  • Knowledge of lifecycle and project management methodologies, with proven risk and change management expertise.
  • Experience supporting cross-functional teams (e.g., Solution Owners, Informaticists, clinical staff) to implement technical solutions.
  • Proven ability to identify root causes, propose courses of action, and support major incident or response efforts.
  • Experience facilitating reviews, evaluating stakeholder impacts, and collaborating on optimization strategies.
  • Bachelor’s degree in Engineering, Computer Science, Systems, Business, or a related field; an additional 8 years of relevant experience may be substituted for degree requirements.
  • Preferred Qualifications: Previous experience with the Department of Veterans Affairs.
  • Preferred Qualifications: Experience implementing Electronic Health Record (EHR) systems, Oracle Health preferred.
  • Preferred Qualifications: Project Management Professional (PMP) or Certified Agile Scrum Master certification.
  • Preferred Qualifications: Experience with the Jazz ticketing application.