Elligo Health Research

Customer Support

• The Travel Support Specialist is responsible for supporting the needs of the travel department within Elligo Health Research.
• Focuses primarily on administrative tasks with an emphasis on billing, coding, site training and financial support.
• Collaborates with both the Associate Director and the Associate Manager to create back-end support for vendor communications, compliant filings and billing support that is not limited to project support.
• Requires great organization, follow through and strong Excel skills.
• Data entry as required to complete billing process.
• Code transactions into RAMP from vendor receipts.
• Secure vendor invoices.
• Link receipts for vendor charges.
• Pull hotel authorizations and link to internal SharePoint.
• Collaborate with the Project Management team to develop materials for Sponsor and CRO clients.
• Handle multiple projects simultaneously while maintaining communication with the team and/or clients.
• Support travel specialists by sending credit card authorization forms to hotels once booking has been made.
• Assist with site onboarding and lead site training when requested/needed.
• Assist with curating KPI information needed for client submission and tracking.
• Attend internal study meetings to review projects and accept delegated tasks.
• Responsible for entering all daily applicable time accurately into NetSuite.

Travel Support Specialist

Analyst

• Responsible for the preparation of Medicare Coverage Analysis, internal billing grids, Clinical Trial Budgets, and Contracts
• Develop and negotiate clinical trial budgets with research Sponsors on behalf of Sites
• Ensure billing compliance for clinical research and support CTMS utilization
• Evaluate clinical research protocols and develop coverage analysis/billing guide
• Create detailed coverage analysis and communicate results to principal investigators
• Develop internal budgets, billing grids, and negotiate contracts for Clients

Senior Research Coverage Analyst

QA Engineer

• Supports the Executive Director of Compliance and development in all aspects of the quality system operations.
• Internal auditing and daily maintenance/review of the quality system processes to ensure compliance and improvements.
• Maintains annual audit schedules and communicates with departmental personnel on audit planning.
• Analyzes and maintains processes to ensure compliance, effectiveness, and improvements.
• Performs internal audits of the quality system processes.
• Assesses compliance with regulatory requirements.
• Follows up on training and verifies compliance through follow-up checks.

QA Analyst

Business Development Rep

• Proactively identify, prioritize, and initiate outreach to CROs, Pharma, Biotech, MedTech, Physician Practices, and Healthcare Institutions to expand ClinEdge’s site network
• Conduct advanced lead qualification and needs assessments to align prospects with clinical trial opportunities
• Cultivate and maintain relationships with senior decision-makers and influencers within healthcare and life science organizations
• Consistently achieve and surpass monthly and quarterly revenue and pipeline growth targets
• Use Salesforce and CRM tools to track complex sales cycles, analyze data trends, forecast performance, and provide insights to leadership
• Develop and implement targeted marketing and sales programs for assigned territories or accounts
• Define, track, and report on pipeline health and deal progression; manage forecasting
• Partner with outside sales, marketing, and operations teams to ensure market coverage and smooth handoffs
• Prioritize and respond strategically to inbound leads and RFPs to maximize conversion
• Oversee relationship management for a defined book of business and serve as primary point of contact
• Monitor industry trends, competitor activity, and regulatory changes to refine outreach strategies
• Represent ClinEdge at conferences, trade shows, and industry forums
• Coordinate internally to ensure smooth project transitions and resolve escalations
• Lead special business development projects and mentor junior associates
• Other duties as assigned.

Senior Business Development Associate, Clinical Trials

• Develop and foster relationships with key decision-makers at biotech and pharmaceutical companies
• Manage an assigned territory by building a strong sales pipeline and advancing sales opportunities
• Grow relationships with unidentified accounts
• Utilize established relationships with pharma/biotech and generate new leads through industry analysis, research, and phone contact
• Vet-qualified sales leads from inside sales, trade shows, referrals, etc.
• Lead new business development efforts and manage corporate meetings and exhibitions
• Represent Elligo Health Research at local, national, and international meetings
• Develops and secures business by matching clinical trial opportunities with Elligo sites
• Assist in mentoring Directors and Associate Directors within the Business Development team
• Maintain customer relationships by anticipating challenges, recommending opportunities and improvements, and maintaining customer profiles and contact management system
• Maximize market penetration by understanding Elligo services, competitors, and market trends and developing account strategies
• Read, understand, and adhere to organizational SOPs; assist in establishing/enforcing departmental standards and participate in modification of company SOPs related to Business Development

Senior Director, Business Development – Clinical Trials

Medical Director

• Serve as Principal Investigator (PI) / Sub-Investigator (Sub-I) on Elligo Decentralized Clinical Trials; responsible for the conduct of clinical trials as per GCP/HSP guidelines to ensure participant safety and data integrity
• Lead clinical research programs as an Investigator across multiple therapeutic areas and provide strategic medical leadership for Decentralized Clinical Trials (DCT)
• Provide thorough review of protocol and other study materials and determine clinical and practical fit for practice partner sites
• Collaborate with leadership, Feasibility, Operations, site operations, data management, and regulatory teams to ensure high-quality trial execution and patient safety
• Provide therapeutic and protocol specific training and supporting material for project teams and local investigators; prepare risk assessments and participate in recruitment/enrollment strategy development
• Serve as senior medical expert for ongoing trials, providing oversight on safety data, eligibility, and protocol adherence
• Foster and maintain relationships with sponsors, CROs, key opinion leaders, and outside medical experts; participate in technology and strategic committees
• Promote a culture of scientific excellence, monitor employee productivity, provide feedback and coaching, and assess staff performance
• Ensure adherence to Elligo, Clinic, and Sponsor policies, SOPs, GCP guidelines, and ALCOA documentation standards
• Participate in high-level strategy discussions guiding the future direction of decentralized clinical research and perform other duties as required

Travel Support Specialist

Senior Research Coverage Analyst

QA Analyst

Senior Business Development Associate, Clinical Trials

Senior Director, Business Development – Clinical Trials

Senior Medical Director