Business Intelligence Analyst
Providence
SQLTableau
Associate Solutions Engineer, Housing
EliseAI
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $75,000 - $100,000 per year
Job Level
JuniorMid-Level
Tech Stack
SQLTableau
About the role
- Deeply understand EliseAI systems, client configurations, and how clients use the product
- Understand onboarding processes and translate client preferences into system settings
- Understand integrations with client email, calendar, CRM, and property management systems
- Provide quick, clear, and professional customer communication to diagnose issues and business impact
- Resolve issues with empathetic, high-quality customer service and prioritize by client business impact
- Advise clients on best practices for configuring and interacting with their AI Assistant
- Investigate root causes of issues using SQL queries, logs, and other data sources
- Write clear ticket summaries with reproduction steps, impact, and supporting documents
- Communicate bug fixes to clients, confirm resolution, and share updates with internal teams
Requirements
- Bachelor's degree in Computer Science or equivalent field
- Demonstrated technical proficiency (computer science degree, bootcamp certificate, or previous work experience)
- Experience with support software and CRMs (e.g., Zendesk, Salesforce) is a plus
- Bias towards data-driven decision-making and analytical skills
- Strong written and verbal communication skills
- Experience in a customer-facing role is a plus
- Willingness to work in person at our office 5 days a week
- Legal authorization to work in the United States (application asks about work authorization and sponsorship)
