Elgin

Customer Success Manager

• Architecture and Strategy: Design and implement complex solutions in Sales Cloud and Service Cloud, ensuring scalability and alignment with manufacturing processes;
• Project Management: Lead implementations of new features, from gathering requirements with stakeholders to final deployment;
• Integrations: Manage and optimize integrations between Salesforce and legacy systems (ERP, WMS, e-commerce), ensuring end-to-end data flow;
• Mentorship and Technical Leadership: Serve as a reference for the support team and junior/mid-level analysts, defining best practices for governance and development;
• Advanced Automation: Create and maintain complex flows (Flow Builder), validations, and automations that reduce manual work for field and back-office teams;
• Data Intelligence: Develop executive dashboards and analytical reports that support the board's strategic decision-making.

Senior CRM Analyst III

Support Engineer

• Provide support to internal and, occasionally, external customers by answering technical questions and inquiries to assist them.
• Share technical knowledge with the rest of the support team through training sessions (when necessary).
• Share support procedures with the team to facilitate technical support actions for equipment and improve system utilization.
• Communicate new requirements to the product team, performing tests to remain qualified to train the team.
• Identify gaps in equipment currently under technical handling based on evidence.
• Technical knowledge to configure automation equipment.
• Adhere to remote access rules and support procedures as defined by the department.

Technical Support Assistant I

Administrative Assistant

• Support administrative activities of the IT department;
• Manage invoices and payments;
• Update spreadsheets, internal controls and reports;
• Create purchase requisitions (PR) in SAP;
• Assist with purchasing processes and equipment inventory;
• Act as an interface between the IT team and suppliers;
• Submit reimbursement requests, ensuring verification of documents and approvals;
• Send communications and updates related to the IT area.

Administrative Assistant – IT Governance

Analyst

• Realizar apuração e análise de custos industriais;
• Efetuar o fechamento mensal de custos no SAP;
• Realizar análise de margem por produto, cliente e unidade de negócio, identificando oportunidades de melhoria da rentabilidade;
• Controlar e validar provisões, rateios, valorização de estoques e contabilizações da área de custos;
• Elaborar relatórios gerenciais e indicadores financeiros para suporte à tomada de decisão;
• Garantir aderência aos processos contábeis, fiscais e controles internos;
• Apoiar auditorias internas e externas, fornecendo análises e documentações necessárias;
• Interagir com as áreas industrial, fiscal e contábil, garantindo alinhamento das informações e processos;
• Atuar em projetos de melhoria contínua e automatização dos processos da área;
• Apoiar parametrizações e validações de custos no SAP;
• Analisar, periodicamente, as variações de ordens de produção e pedidos de venda, encaminhando os resultados às áreas responsáveis;
• Levantar e analisar dados relacionados às variações de recebimento periódico e aos gastos de produção.

Analista de Custos Sr I

• Experience in ICMS calculation and submission of related filings. Desirable knowledge of Amazonas state tax legislation (AM);
• Handling tickets related to goods withholding – Amazonas state (AM);
• Biweekly monitoring of the DEC for the states of the companies under your responsibility;
• Handling tickets for CEST validation;
• Biweekly review of outbound (sales) transactions;
• Monitoring and completion of the PIN - SP and SC;
• Handling re-invoicing (refaturamento) tickets – SC;
• Submission of ICMS no-activity filings (no movement), except for AM;
• Entry of self-assessments via FI;
• Biweekly review of inbound (purchase) transactions;
• Risk calculation and analysis;
• Monthly tax calculation and remittance;
• Analysis of change in intended use (deviation of purpose);
• Monitoring tax legislation and publications;
• Weekly preparation of the Tax Bulletin;
• Support for audits and inspections;
• Responsible for updating the ICMS-ST factor spreadsheet.

Tax Analyst, Mid-level

Marketing

• Responsável pelas ações da área de trade marketing;
• Desenvolvimento de mpdv;
• Suporte na plataforma de campanha de vendas / incentivo, verificação de NF
• Desenvolvimento campanha de incentivo;
• Construção do calendário promocional;
• Alinhamento de ações de visibilidade em lojas e nos site dos parceiros ( Banners, Paginas de Produtos / Marca, Materiais de Pdv, Ponta de Gondola e Displays);
• Atuação junto a equipe de treinamento para desenvolver conteúdos para os clientes;
• Controlar os lançamentos de notas / requisição no SAP
• Brifar e propor planos de melhorias com agências / fornecedores
• Visitar o mercado para entendimento e desenvolvimento de inovação, além de reuniões externa com os parceiros
• Realizar análises estratégicas e planejamento de ações anuais das key acounts
• Acompanhar e organizar planilhas e relatórios de performance (BI) para tomadas de decisão - sell in, sell out e preço;
• Monitorar os resultados e gerar reports das ações com evidências da execução e resultado;
• Apoiar no desenvolvimento dos eventos e da Convenção Anual de Vendas;
• Apoiar no levantamento de novas oportunidades de lançamentos entendendo a necessidade do time comercial e de todos os clientes;
• Contato direto com diversas áreas

Analista de Trade Marketing, Pleno

Systems Engineer

• Focus on technical specifications for system solutions related to Data;
• Support business teams in specifying requirements;
• Work with IT architecture on functional and adaptive definitions of technological guidelines for the Elgin environment;
• Develop and maintain data pipelines (ETL/ELT) in an AWS environment;
• Ingest, transform, and load data from various sources (internal and external);
• Write and optimize queries using ANSI SQL;
• Support data modeling (data marts, analytical layers, and dataset structuring);
• Monitor data routines, ensuring data quality, consistency, and availability;
• Identify and resolve failures in pipelines and data processes;
• Collaborate with BI and business teams to understand data requirements;
• Assist in documenting processes, pipelines, and the data dictionary;
• Follow data governance, versioning, and information security best practices;
• Contribute to continuous improvements in data architecture and existing processes.

Junior Systems Analyst

Account Executive

• Active Prospecting - Actively seek new leads through market research, networking, and the use of CRM tools.
• Lead Qualification - Evaluate and qualify potential customers to identify those most likely to convert.
• Solution Presentation - Effectively communicate the benefits and features of the products or services offered, tailoring the approach to each customer's specific needs.
• Relationship Building - Establish and nurture relationships with prospective customers to increase conversion rates.
• Negotiation and Closing - Conduct negotiations and close sales by overcoming objections and offering customized solutions.
• Performance Tracking - Monitor and analyze sales performance, adjusting strategies as needed to meet established targets.
• Feedback to Sales Team - Share market and customer insights and feedback with the sales team to continuously improve processes and offerings.

Junior Sales Executive

Pricing Analyst

• Analyze commercial performance indicators (sales, margin, targets, KPIs);
• Prepare and monitor management reports and dashboards;
• Support the commercial team with strategic and operational information;
• Manage and track orders and contracts;
• Interface with areas such as Marketing, Logistics and Finance;
• Identify opportunities to improve commercial processes;
• Provide support for sales planning and forecasting;
• Monitor performance of customers, channels and products.