Elgin

Systems Engineer

• Elicit, analyze and document requirements with business areas, understanding needs and proposing system solutions aligned with the company's objectives.
• Analyze, specify, develop, configure, test, deploy and support corporate systems and applications.
• Support the definition of technical architecture, integrations, data modeling, APIs, automations and improvements to existing systems.
• Perform corrective, evolutionary (enhancement) and preventive maintenance on applications, ensuring stability, performance, security and operational continuity.
• Participate in technology projects, improvement and support initiatives, monitoring timelines, priorities, technical risks and delivery quality.
• Prepare technical and functional documentation, ensuring traceability, standardization and knowledge transfer.
• Support data, BI, automation and Artificial Intelligence initiatives, contributing to the responsible use of information and improved decision-making.
• Interact with vendors, internal IT teams and user areas to resolve incidents, evolve solutions and implement new features.
• Provide technical guidance to less experienced analysts when necessary, sharing best practices and supporting the team's technical development.

Systems Analyst, Senior

IT Support

• Plan, implement, and maintain the company's IT infrastructure, including hardware, software, and networks
• Manage and monitor information security systems to ensure protection of company data and confidential information, using firewall technologies such as FortiGate
• Identify and resolve hardware, software, and network issues to ensure all systems are operating correctly
• Manage the Veeam backup server by creating backup jobs and ensuring they run successfully
• Manage IT projects, working with other departments to deliver solutions on time and within budget
• Provide infrastructure-focused technical support to company users, troubleshooting issues and providing guidance
• Maintain up-to-date documentation of the IT infrastructure, including procedures, user manuals, and support information
• Knowledge of AWS cloud infrastructure (preferred)
• Monitoring using Zabbix (preferred)

IT Infrastructure Analyst, Mid-level

• Coordinate the IT infrastructure team, assigning tasks, monitoring deliveries and promoting the technical development of team members;
• Plan, implement and maintain the company's IT infrastructure, including servers, networks, storage, virtualization and cloud environments;
• Manage and monitor information security systems (firewall, VPN, ZTNA);
• Administer and evolve the virtualization environment (VMware / Hyper-V) and Windows Server and Linux servers;
• Coordinate IT projects, preparing scope, schedule, budget and communication with the involved business areas;
• Manage contracts and SLAs with infrastructure, telecommunications and cloud vendors, conducting negotiations and performance evaluations;
• Ensure availability and performance of cloud environments (AWS / Azure), overseeing costs and optimizations;
• Implement and monitor ITSM processes (incident, change and problem management), ensuring compliance with ITIL best practices;
• Proactively monitor the IT environment using tools such as Zabbix, responding to alerts and preventing outages;
• Support internal and external IT audits by providing evidence and adjusting security and infrastructure controls;
• Prepare management reports on availability, performance, capacity and incidents for IT management;
• Structure and monitor performance indicators (KPIs) for the IT Infrastructure area, ensuring managerial visibility through direct reporting to the IT Manager.

IT Infrastructure Coordinator I

Security Engineer

• Vulnerability identification: Analyze systems, networks and applications to identify vulnerabilities that could be exploited by attackers;
• Threat prevention: Implement proactive security measures such as firewalls, antivirus, intrusion detection systems and security policies to prevent security threats;
• Threat monitoring: Continuously monitor the network and systems to detect suspicious activity that may indicate an ongoing security breach;
• Incident response: Develop incident response plans and act quickly to contain, investigate and remediate security incidents when they occur;
• Security policy management: Develop and implement security policies, guide employees on best practices and promote a security-aware culture;
• Training and awareness: Educate employees about security threats and the importance of secure technology practices;
• Ticket management: Handle access control and termination/offboarding tickets, meeting the SLA and aging metrics established by the department;
• Risk assessment: Perform risk assessments to identify and prioritize potential threats to the company’s information security;
• Data security: Implement encryption, access controls and other measures to protect confidential data;
• Regulatory compliance: Support the legal team with matters related to LGPD (Brazilian General Data Protection Law);
• Continuous improvement: Stay current with security trends, emerging threats and new technologies, continuously adjusting the company’s security measures.

Information Security Analyst (Pleno)

Customer Success Manager

• Architecture and Strategy: Design and implement complex solutions in Sales Cloud and Service Cloud, ensuring scalability and alignment with manufacturing processes;
• Project Management: Lead implementations of new features, from gathering requirements with stakeholders to final deployment;
• Integrations: Manage and optimize integrations between Salesforce and legacy systems (ERP, WMS, e-commerce), ensuring end-to-end data flow;
• Mentorship and Technical Leadership: Serve as a reference for the support team and junior/mid-level analysts, defining best practices for governance and development;
• Advanced Automation: Create and maintain complex flows (Flow Builder), validations, and automations that reduce manual work for field and back-office teams;
• Data Intelligence: Develop executive dashboards and analytical reports that support the board's strategic decision-making.

Senior CRM Analyst III

Support Engineer

• Provide support to internal and, occasionally, external customers by answering technical questions and inquiries to assist them.
• Share technical knowledge with the rest of the support team through training sessions (when necessary).
• Share support procedures with the team to facilitate technical support actions for equipment and improve system utilization.
• Communicate new requirements to the product team, performing tests to remain qualified to train the team.
• Identify gaps in equipment currently under technical handling based on evidence.
• Technical knowledge to configure automation equipment.
• Adhere to remote access rules and support procedures as defined by the department.

Systems Analyst, Senior

IT Infrastructure Analyst, Mid-level

IT Infrastructure Coordinator I

Information Security Analyst (Pleno)

Senior CRM Analyst III

Technical Support Assistant I