Technical Support Assistant I

Elgin

Technical Support Assistant providing internal customer support at Elgin. Assisting with technical inquiries and training team members in support processes.

Posted 5/27/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Provide support to internal and, occasionally, external customers by answering technical questions and inquiries to assist them.
Share technical knowledge with the rest of the support team through training sessions (when necessary).
Share support procedures with the team to facilitate technical support actions for equipment and improve system utilization.
Communicate new requirements to the product team, performing tests to remain qualified to train the team.
Identify gaps in equipment currently under technical handling based on evidence.
Technical knowledge to configure automation equipment.
Adhere to remote access rules and support procedures as defined by the department.

Requirements

What you’ll need

High school diploma or currently pursuing a university degree in Information Technology, Systems Development, or related fields.
Knowledge of operating systems: Linux, Windows, and macOS.
Knowledge of remote access tools and technical support practices.
Technical knowledge to configure operating systems, internet connectivity, networks, and other related settings.

Benefits

Comp & perks

Comprehensive medical coverage for you and your dependents
Optional dental coverage
Meal voucher
TotalPass
Exclusive discounts on Elgin products
Life insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportautomation equipment configurationoperating systems configurationinternet connectivitynetwork settings

Soft Skills

communicationtrainingteam collaborationproblem-solving