Elevate and Delegate

Customer Success Manager

• Conduct outreach to schools and community organizations to secure new partnerships and programs
• Handle all inbound calls, inquiries, and leads with a strong focus on sales and conversion
• Book private lessons, birthday parties, and studio rentals efficiently
• Follow up with leads consistently to close sales and maximize bookings
• Maintain and grow outreach accounts, ensuring strong relationships and continued business
• Manage scheduling, client communication, and accurate system entry for all bookings

Client Success Manager – Sales & Outreach

Video Editor

• Client Deliverables (first priority)
• Testimonial edits and brand story videos
• Short-form campaign videos (30–90 seconds)
• Event recap content
• Internal / Social Content
• Short-form content for the client’s social accounts and pages
• Behind-the-scenes, educational, and personal brand videos
• At full capacity: 5 short-form videos + 1 long-form per week + ongoing client work
• Workload fluctuates based on active projects
• Initially starting with a backlog of content ready to be edited (LENS intro videos, Jersey Smooth, VSL)

Video Editor – Media Production

Administration

• - Answer and manage the company’s main office phone line (Vonage), including directing and transferring calls appropriately
• - Maintain and manage company software platforms and user access
• - Oversee IT coordination, including onboarding setup, troubleshooting support, and vendor communication
• - Maintain and organize corporate document management systems
• - Manage and maintain the company’s annual calendar (events, key dates, holidays, deadlines)
• - Ensure office systems and processes run efficiently
• - Coordinate and support employee onboarding processes (documentation, system access, welcome coordination)
• - Manage and distribute staff updates and internal communications
• - Assist with general HR administrative tasks and documentation
• - Support planning and coordination of staff meetings
• - Maintain employee records and compliance documentation
• - Organize employee celebrations, milestones, and company events
• - Support internal culture initiatives and team engagement efforts

Office Administrator – General Contractor

Digital Marketing

• - Own and manage relationships with clients and stakeholders
• - Lead client meetings, status updates, and ongoing reporting
• - Ensure work is on track, in scope, and aligned with client goals
• - Monitor performance, surface insights, and partner with specialists to guide strategy
• - Provide education and help clients understand SEO, PPC, and digital marketing fundamentals
• - Proactively identify challenges or opportunities before clients do
• - Maintain a minimum retention rate of 95% and NPS scores of 8+

Digital Marketing Account Manager

Performance Marketing

• Build, manage, and optimize campaigns across Google Ads, Meta Ads, and other paid platforms
• Own daily performance and hit CPA / ROAS / conversion targets
• Analyze data to uncover trends and growth opportunities
• Create and maintain dashboards (AgencyAnalytics, Looker Studio, CallRail, etc.)
• Collaborate with account managers and creative teams
• Present performance updates and recommendations to clients

Senior Paid Media Specialist

Accountant

• Conduct daily cash audits for both SM and OPCO operations.
• Communicate with store team members regarding discrepancies, ensuring timely follow-up for resolutions.
• Troubleshoot Loomis safe issues.
• Prepare credit card integration for SM and OPCO.
• Reconcile SM credit card transactions using reports from First Data.
• Analyze chargebacks in First Data and maintain an up-to-date Excel spreadsheet to track discrepancies.
• Prepare and reconcile delivery receivables weekly to ensure accurate funds are received for all participating stores.
• Prepare and submit weekly sales reports.
• Analyze reports to ensure RBI and Yum! payments are accurate, free of duplicate charges, and processed correctly.

Client Success Manager – Sales & Outreach

Video Editor – Media Production

Office Administrator – General Contractor

Digital Marketing Account Manager

Senior Paid Media Specialist

Junior Staff Accountant