eLEND Solutions

Closer

• Review mortgage loan files to identify and clear outstanding conditions prior to closing.
• Manage loans through the final stages of the mortgage closing process.
• Prioritize and manage an active closing pipeline based on scheduled closing dates.
• Coordinate with Processors, Underwriters, Funding, and Team Leads to ensure timely closings.
• Resolve closing issues while keeping transactions on schedule.
• Prepare and issue Closing Disclosures (CDs) to borrowers and settlement agents in accordance with CFPB and TRID timing requirements.
• Ensure Closing Disclosures are acknowledged prior to document preparation.
• Generate complete closing packages for settlement agents.
• Verify the accuracy of closing documentation before release.
• Maintain accurate loan documentation throughout the closing process.
• Partner with title companies and closing agents throughout the closing process.
• Confirm closing costs and review final settlement figures.
• Ensure all required closing documents and conditions have been received.
• Communicate outstanding items necessary to successfully complete transactions.
• Respond to questions and resolve issues related to scheduled closings.
• Ensure compliance with CFPB, TRID, agency, investor, and company guidelines.
• Maintain current knowledge of federal, state, and local mortgage regulations.
• Verify loan information for accuracy prior to closing.
• Maintain complete and compliant loan records.
• Support quality standards that minimize post-closing corrections.
• Enter and maintain accurate loan information within Encompass and the Loan Origination System (LOS).

Platform Engineer

• Design and implement scalable workflow orchestration platforms using technologies such as Temporal, Azure Durable Functions, Camunda, or similar workflow engines.
• Build long-running, fault-tolerant workflows supporting underwriting, borrower onboarding, fulfillment, servicing, and operational lending processes.
• Develop durable execution patterns including retries, checkpointing, recovery mechanisms, asynchronous coordination, and workflow resiliency.
• Design distributed event-driven architectures utilizing Azure Service Bus, Event Grid, APIs, and messaging services.
• Build highly scalable AI execution infrastructure capable of orchestrating complex multi-step business workflows.
• Continuously optimize workflow performance, scalability, and operational efficiency across AI-enabled platforms.
• Architect and deploy cloud-native applications using Microsoft Azure services.

A.I. Platform Engineer

Marketing Analyst

• Confirm TBA and specified pool trades with broker-dealers while validating trade details and resolving discrepancies.
• Manage the complete trade lifecycle from execution through settlement.
• Monitor trade activity to ensure timely execution and operational accuracy.
• Coordinate trade assignments and investor communications.
• Support best execution strategies across agency and government products.
• Manage class settlements, including pool allocations and 48-hour notifications.
• Coordinate settlement activities with broker-dealers through good-day settlement.
• Execute pool settlements by coordinating loan delivery, wire instructions, and confirmation of settlement funds.
• Ensure timely and accurate settlement documentation.
• Resolve settlement issues and delivery exceptions as they arise.
• Support bulk bid origination by preparing bid tapes and distributing opportunities to investors.
• Analyze investor bids and assist in determining best execution awards.
• Coordinate investor communications throughout the bidding process.
• Support mandatory trade executions and delivery strategies.
• Assist with assignment of trade (AOT) execution activities.
• Execute GNMA pooling activities from pool formation through final certification.
• Validate loan eligibility and pool compliance requirements.
• Complete initial and final GNMA certifications.
• Ensure pools meet investor and regulatory requirements.
• Coordinate timely delivery of pooled loans.
• Partner with Capital Markets, Operations, Accounting, Servicing, and Investors to support loan delivery activities.
• Communicate trade status, settlement updates, and operational issues to stakeholders.
• Maintain accurate records and reporting throughout the trade process.
• Identify opportunities to improve operational efficiency and execution.
• Perform additional responsibilities that support the Secondary Marketing team.

Secondary Marketing Analyst

Technical Product Manager

• Lead and coordinate enterprise-wide strategic initiatives across Product, Technology, Operations, Data, and Innovation teams.
• Partner with executive leadership to define priorities, objectives, success measures, and implementation strategies.
• Support organizational planning, governance, and execution of high-impact cross-functional programs.
• Develop program structures, timelines, dependencies, and accountability frameworks.
• Facilitate alignment across business and technology stakeholders.
• Drive visibility, transparency, and execution discipline across strategic initiatives.
• Gather, analyze, and document business and technical requirements.
• Translate strategic objectives into actionable plans, user stories, workflows, and requirements.
• Support product discovery, roadmap planning, prioritization, and solution design activities.
• Create Product Requirement Documents (PRDs), business cases, and executive summaries.
• Ensure alignment between business goals, operational requirements, and technology solutions.
• Identify opportunities for process improvement, automation, and operational efficiency.

Technical Product Manager – Enterprise

• Partner with business stakeholders to gather, analyze, and document business and technical requirements.
• Translate business objectives into epics, user stories, acceptance criteria, and functional specifications.
• Own and maintain product backlogs aligned with strategic priorities.
• Support product discovery, roadmap development, feature prioritization, and solution design.
• Ensure alignment between business goals, customer needs, and technical implementation strategies.
• Drive accountability, transparency, and traceability throughout the product lifecycle.
• Collaborate with leadership to support enterprise-wide product and innovation initiatives.
• Establish documentation standards, governance processes, and best practices across product and technology teams.
• Create and maintain Product Requirement Documents (PRDs), Functional Specifications, Technical Design Documents, Process Flows and Business Workflows, API Documentation, Integration Specifications, Architecture Decision Records (ADRs), Operational Runbooks, Release Notes, User Acceptance Testing Documentation.
• Develop and maintain architecture, workflow, sequence, integration, and data flow diagrams.
• Create and manage System Architecture Diagrams, Application Interaction Diagrams, Data Flow Diagrams, Entity Relationship Diagrams (ERDs), User Journey Maps, Business Process Models.
• Ensure documentation remains synchronized with evolving systems, integrations, AI solutions, and platform architectures.
• Champion Documentation-as-Code methodologies using Markdown, Mermaid, Git-based repositories, and modern knowledge management tools.
• Coordinate delivery efforts across Engineering, Data, QA, Architecture, Operations, and Business teams.
• Facilitate sprint planning, backlog refinement, release planning, and delivery tracking.
• Manage risks, dependencies, assumptions, and blockers throughout the development lifecycle.
• Monitor milestones, timelines, and delivery commitments.
• Drive execution discipline, accountability, and delivery transparency.
• Support Agile methodologies while maintaining predictable outcomes and business value realization.
• Ensure successful implementation of complex technology initiatives from concept through production.
• Serve as the primary liaison between business and technology organizations.
• Facilitate requirements workshops, architecture reviews, solution design discussions, and stakeholder meetings.
• Communicate project status, risks, key decisions, and outcomes to leadership and stakeholders.
• Build alignment across multiple teams and organizational functions.
• Support strategic initiatives led by Product Strategy & Innovation leadership.
• Influence decision-making through strong communication, collaboration, and analytical thinking.
• Support initiatives involving Artificial Intelligence, Machine Learning, Intelligent Automation, and Digital Transformation.
• Identify, evaluate, and prioritize AI use cases and business opportunities.
• Collaborate with engineering, architecture, and data teams on AI-enabled solutions.
• Develop business cases, requirements, and documentation supporting innovation initiatives.
• Participate in proof-of-concepts, pilot programs, and emerging technology evaluations.
• Support eLEND’s FinTech Innovation Program and Center of Excellence initiatives.
• Help shape the organization's AI strategy and modernization roadmap.

Senior Technical Product Manager

Account Manager

• Conduct detailed pre-closing reviews to ensure loan files meet agency, investor, and internal requirements.
• Perform FHA checks, verification of employment reviews, flood certificate validations, FEMA disaster reviews, and appraisal data entry within the LOS system.
• Review APR changes and loan modifications to ensure compliance requirements are met and updated Closing Disclosures are issued appropriately.
• Maintain consistent communication with brokers, borrowers, account executives, underwriters, and internal operational teams regarding loan status updates and outstanding conditions.
• Review, verify, update, and manage approval conditions throughout the loan lifecycle.
• Evaluate conditions submitted by brokers and coordinate with underwriting teams for review and approval.
• Input and validate homeowner’s insurance, flood insurance, tax, title, and broker fee information accurately within the system.
• Verify receipt of required tax transcripts and supporting documentation when applicable.
• Distribute updated conditional approvals and communicate next steps to brokers and borrowers.
• Ensure all disclosures comply with AFR policies, federal and state regulations, and agency guidelines including Conventional, FHA, VA, USDA, Fannie Mae, and Freddie Mac requirements.
• Respond to inbound phone calls and email inquiries related to conditional approvals, documentation requests, and file status updates.
• Partner closely with Account Executives to support strategic client relationships and operational success.
• Exercise elevated authority by reviewing and clearing select conditions beyond standard Account Manager approval authority.
• Support process improvement initiatives designed to improve operational efficiency, communication, and client experience.
• Assist with additional operational or client support responsibilities as business needs evolve.

Closer

A.I. Platform Engineer

Secondary Marketing Analyst

Technical Product Manager – Enterprise

Senior Technical Product Manager

Account Manager, Team Lead