Account Manager, Team Lead

eLEND Solutions

Senior Account Manager at eLEND responsible for client relationships and operational support. Ensuring loan files meet compliance and quality standards in a remote environment.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Conduct detailed pre-closing reviews to ensure loan files meet agency, investor, and internal requirements.
Perform FHA checks, verification of employment reviews, flood certificate validations, FEMA disaster reviews, and appraisal data entry within the LOS system.
Review APR changes and loan modifications to ensure compliance requirements are met and updated Closing Disclosures are issued appropriately.
Maintain consistent communication with brokers, borrowers, account executives, underwriters, and internal operational teams regarding loan status updates and outstanding conditions.
Review, verify, update, and manage approval conditions throughout the loan lifecycle.
Evaluate conditions submitted by brokers and coordinate with underwriting teams for review and approval.
Input and validate homeowner’s insurance, flood insurance, tax, title, and broker fee information accurately within the system.
Verify receipt of required tax transcripts and supporting documentation when applicable.
Distribute updated conditional approvals and communicate next steps to brokers and borrowers.
Ensure all disclosures comply with AFR policies, federal and state regulations, and agency guidelines including Conventional, FHA, VA, USDA, Fannie Mae, and Freddie Mac requirements.
Respond to inbound phone calls and email inquiries related to conditional approvals, documentation requests, and file status updates.
Partner closely with Account Executives to support strategic client relationships and operational success.
Exercise elevated authority by reviewing and clearing select conditions beyond standard Account Manager approval authority.
Support process improvement initiatives designed to improve operational efficiency, communication, and client experience.
Assist with additional operational or client support responsibilities as business needs evolve.

Requirements

What you’ll need

3+ years of mortgage operations, account management, processing, underwriting support, or correspondent lending experience.
Strong knowledge of agency and investor guidelines including FHA, VA, USDA, Conventional, Fannie Mae, and Freddie Mac products.
Experience reviewing loan conditions, disclosures, compliance documentation, and pre-closing file requirements.
Ability to manage strategic client relationships in a fast-paced, deadline-driven environment.
Strong understanding of mortgage loan workflows, compliance standards, and operational processes.
Exceptional communication and customer service skills with the ability to build trust and credibility with both internal and external partners.
Strong analytical and problem-solving abilities with close attention to detail.
Ability to manage multiple priorities, loan files, and escalations simultaneously while maintaining accuracy.
Experience working within LOS platforms, mortgage systems, and operational tools.
Demonstrated ability to collaborate cross-functionally with underwriting, sales, operations, and closing teams.
Commitment to operational excellence, compliance, and delivering a high-touch client experience.
Ability to work independently while contributing positively within a collaborative team environment.

Benefits

Comp & perks

Competitive base salary plus incentive opportunities
Comprehensive medical, dental, and vision coverage
401(k) plan with company participation
Paid time off and company holidays
Professional development and career growth opportunities
Access to tools, training, and resources to support success

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

FHA checksloan modificationsappraisal data entryhomeowner’s insurance validationflood insurance validationtax transcript verificationcompliance documentation reviewloan condition managementoperational process improvementmortgage loan workflows

Soft Skills

communication skillscustomer service skillsanalytical abilitiesproblem-solving abilitiesattention to detailrelationship managementcollaborationindependenceorganizational skillsadaptability