Eldercare Resource Planning

Manager

• Directly oversee a team of 3-4 people including interviewing and hiring for replacements
• Serve as team leader by assessing and developing employees through continuous training and mentoring
• Oversight of direct reports, ensuring efficient management of the team and client caseload
• Effective delegation and engagement, modeling leadership behaviors
• Work with the Director of Medicaid Teams to conduct monthly, quarterly and annual performance reviews; address disciplinary issues when necessary
• Issue Performance Improvement Plans for individual team members when appropriate and ensure appropriate follow up and evaluation for sustained improvement.
• Work with the Director of Medicaid Teams to evaluate team bandwidth and delegation of tasks
• Learn, understand, and research both federal and state Medicaid LTC regulations & eligibility guidelines
• Evaluate cases to facilitate customized eligibility planning strategies for each client
• Serve as adviser on case issues so Medicaid Specialists can accurately process applications within required timelines
• Resolve escalated issues arising from the Medicaid application process
• Hold regular team, and individual direct report, meetings to keep staff updated on process and policy changes
• Promptly respond to client questions or concerns when needed
• Follow company data security policies to ensure client information is secure
• Validate biweekly time cards within RIPPLING
• Be proficient with company productivity tools (CRM database, Google Docs, Adobe PDF editor, online “snail mail”, etc)
• Utilize tracking systems to report data-driven progress towards goals; reviews monthly productivity reports with Director of Medicaid Teams
• Performs other duties as assigned

Medicaid Team Manager