Medicaid Team Lead

Eldercare Resource Planning

Medicaid Team Lead overseeing a team managing Medicaid applications and cases at a remote U.S. company.

Posted 6/25/2026full-timeRemote • California, Colorado, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New York, Pennsylvania, Tennessee, Texas, Virginia, Washington, West Virginia • 🇺🇸 United StatesSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medicaid LTC regulationseligibility guidelinesfinancial data analysisspreadsheet calculationsproblem solvingprocess improvementfile managementdocument managementperformance improvement plansteam management

Soft Skills

leadershipcommunicationstrategic thinkingcollaborationorganizational skillsself-startercultural competencymentoringdelegationconflict resolution

Tools & Technologies

RIPPLINGCRM databaseGoogle DocsGoogle SheetsAdobe PDF editoronline mail servicestracking systemsproductivity toolsperformance reportsdata security policies

Industry Keywords

Medicaidlong term careeligibility planningclient caseloadperformance reviewsdisciplinary issuesteam bandwidthclient questionsdata-driven progresscultural backgrounds

About the role

Key responsibilities & impact

Directly oversee a team of 3-4 people including interviewing and hiring for replacements
Serve as team leader by assessing and developing employees through continuous training and mentoring
Oversight of direct reports, ensuring efficient management of the team and client caseload
Effective delegation and engagement, modeling leadership behaviors
Work with the Director of Medicaid Teams to conduct monthly, quarterly and annual performance reviews; address disciplinary issues when necessary
Issue Performance Improvement Plans for individual team members when appropriate and ensure appropriate follow up and evaluation for sustained improvement.
Work with the Sr Manager Medicaid Teams to evaluate team bandwidth and delegation of tasks
Learn, understand, and research both federal and state Medicaid LTC regulations & eligibility guidelines
Evaluate cases to facilitate customized eligibility planning strategies for each client
Serve as adviser on case issues so Medicaid Specialists can accurately process applications within required timelines
Resolve escalated issues arising from the Medicaid application process
Hold regular team, and individual direct report, meetings to keep staff updated on process and policy changes
Promptly respond to client questions or concerns when needed
Follow company data security policies to ensure client information is secure
Validate biweekly time cards within RIPPLING
Be proficient with company productivity tools (CRM database, Google Docs, Adobe PDF editor, online “snail mail”, etc)
Utilize tracking systems to report data-driven progress towards goals; reviews monthly productivity reports with Sr Manager Medicaid Teams
Performs other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
English fluency and professional written and verbal communication skills
Minimum 3 years in a supervisory role with people management experience
Experience with managing and training direct reports; talented at identifying strengths and sources of confidence in team members
Working knowledge of long term Medicaid, including processing applications and a thorough understanding of Medicaid LTC eligibility rules
Ability to think strategically and contribute to process and system improvements
Demonstrated ability to understand financial assets, such as IRA’s, life insurance policies, annuities, trusts, etc.
Ability to analyze financial data using spreadsheet calculations; high comfort level with math.
Experience with complex problem solving and process improvement techniques
Ability to collaborate within a team environment; self aware and able to accept constructive feedback from team members
Strong planning and organizational skills
Responsible self-starter who keeps commitments to deadlines
History of working successfully with individuals and groups representing a range of cultural backgrounds, orientations, and life experiences
Experience with file and document management
Proficient in Google Suite of products, including Google Docs and, particularly, Google Sheets
Proficient using pdf editing software, such as Adobe Acrobat

Benefits

Comp & perks

Paid time off for federal U.S. holidays; additional personal time off (PTO)
We provide you with a work computer, and related software/hardware, internet stipend
Health insurance stipend
Career opportunity to become a Certified Medicaid Planner™
Comprehensive leadership training and mentorship while becoming familiar with the team management role