eHouse Studio

Operations

• Optimization: Utilize reporting and data analysis to identify areas for improvement and optimize store performance, enhancing user experience and driving sales.
• Content Population: Manage and update content across client Shopify stores, ensuring accuracy and timeliness.
• Product Management: Create, update, and maintain product listings, including pricing, descriptions, and images.
• Merchandising: Strategically place and highlight products based on client-specific priorities and preferences, maximizing visibility and sales.
• App Management: Install, configure, and manage Shopify apps to enhance store functionality and performance.
• Site Experience Management: Build and configure landing pages, manage banners across the site, and set up promotional programs, including sales and gift-with-purchase (GWP) offers.
• Core Site Settings: Configure and maintain shipping rules, payment configuration, and related storefront logic.
• Store Maintenance: Address and resolve technical issues, bugs, and other operational challenges to ensure smooth store operations.
• Customer Service Support: Serve as front-line support for customer-facing inquiries related to the storefront.
• Feature Development: Implement new features and improvements to keep clients' stores innovative and competitive.
• Analytics & Reporting: Monitor store performance using tools such as Microsoft Clarity, and compile monthly revenue reporting (MTD, YoY, QoQ) to surface insights and drive proactive improvements.
• Automation & Workflows: Build and maintain Shopify Flow automations to support inventory management, product tagging, merchandising, customer segmentation, and discount auditing.
• Developer Management: Identify when a request exceeds Store Ops scope and requires developer involvement. Own escalated tasks end-to-end, including scoping, developer coordination, and timeline accountability through delivery.
• Client Support: Serve as a reliable point of contact for clients while maintaining clear, proactive communication with internal teams on promotions, site changes, and performance updates.

Contract Store Ops Specialist

Marketing

• Own paid media strategy and execution across search, social, and display
• Build and maintain the marketing systems that keep the function running
• Define what marketing tracks and why for building reporting
• Lead SEO and content production cadence
• Own the marketing technology stack including maintaining UTM architecture

Senior Marketing Manager, Demand Gen

• Develop and own retention marketing strategies across email and SMS for assigned clients.
• Identify opportunities to increase customer lifetime value through segmentation, personalization, lifecycle mapping, and behavioral targeting.
• Translate business goals into actionable retention plans, testing roadmaps, and performance benchmarks
• Plan, build, launch, and optimize email and SMS campaigns and automated flows (e.g., welcome, abandoned browse/cart/checkout, post-purchase, win-back, loyalty).
• Partner with copywriters and designers to deliver compelling, conversion-focused creative that aligns with each brand’s voice and guidelines.
• Ensure all programs follow deliverability, compliance, and best-practice standards.
• Monitor performance against KPIs including revenue, engagement, conversion rate, deliverability, and list growth.
• Conduct A/B tests on subject lines, creative, timing, offers, and segmentation to drive continuous improvement
• Use data and insights to make proactive recommendations and confidently challenge underperforming strategies
• Support account managers in client meetings by presenting strategy, results, and recommendations
• Clearly communicate performance insights, testing outcomes, and next steps in client-facing reports and discussions.
• Act as a trusted retention marketing expert for clients, staying aligned with their broader marketing initiatives
• Collaborate with paid media, CRO, creative, and store operations teams to align lifecycle marketing with acquisition and on-site experiences.
• Contribute to internal best practices, playbooks, and the ongoing evolution of ehouse’s retention marketing offerings.

Retention Marketing Strategist

Account Manager

• Proactively generate new sales opportunities and grow existing client accounts through strategic partner collaboration.
• Build and maintain a robust pipeline via industry events, networking, and proactive outreach.
• Identify and evaluate new partners that align with ehouse goals and client needs.
• Act as the primary point of contact for tech partners, fostering education and collaboration.
• Develop deep technical expertise in partner products to effectively represent them to internal teams.
• Execute strategic partnership plans alongside internal stakeholders to drive agency growth.
• Commit to ongoing education regarding ehouse products, services, and the evolving partner landscape.

Contract Store Ops Specialist

Senior Marketing Manager, Demand Gen

Retention Marketing Strategist

Partnerships Manager