Triage, diagnose, and resolve complex issues across laptops, mobile devices, collaboration tools, networking, conferencing platforms, and AV systems.
Act as Single Point of Contact (SPOC) for executive incidents—owning communication, status updates, coordination, and follow-through through full resolution.
Provide P1/P2 live support including: Joining meetings for shadow checks, Audio/video validation, Real-time triage and issue mitigation.
Rapidly implement workarounds (room swaps, dial-in bridges, alternate devices, backup kits) to ensure continuity.
Conduct routine health checks on executive primary and backup laptops, mobile devices, and conferencing applications.
Own technical preparation for Board meetings, All Hands, customer keynotes, and other high-visibility events.
Identify repeatable VIP workflows and partner with IT and AV Engineering to automate where possible.

Requirements

7+ years in a management position
7+ years in Executive IT Support, VIP Support, or similar high-touch technical support roles.
Demonstrated experience supporting C-level executives and Board-level events.
Strong troubleshooting skills across: Windows and macOS, iOS and Android, Microsoft 365 and Microsoft Teams, Zoom and hybrid conferencing environments, Enterprise networking fundamentals, Conference room AV systems are a MUST
Advanced knowledge of collaboration platforms and executive AV environments.
Experience working with monitoring systems and ITSM platforms (i.e., ServiceNow).
Familiarity with incident severity frameworks (P1/P2 handling).
Exposure to automation and process improvement initiatives preferred.

Benefits

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingWindowsmacOSiOSAndroidMicrosoft 365Microsoft TeamsZoomAV systemsautomation

Soft Skills

communicationcoordinationproblem-solvingleadershipcustomer servicetime managementadaptabilityattention to detailcollaborationprocess improvement