Edify Education

Customer Success Manager

• Record, monitor, and assist customers across multiple channels
• Respond clearly, empathetically, and efficiently to inquiries
• Identify customer needs and escalate or route them to the appropriate teams when necessary
• Participate in team meetings for alignment and information sharing
• Keep customer records and information up to date in the system
• Maintain high customer satisfaction by providing prompt and effective support

Customer Support Assistant – Customer Success

Supply Chain

• Responsible for monitoring the department's indicators and KPIs, acting when necessary with action plans and process adjustments, and taking a cross-functional view of the area.
• Also responsible for inventory control, including system-based inventory management, tracking stock ins and outs, and monitoring demand to prevent stockouts.

Performance and Inventory Analyst

• Record, follow up on, and assist customers across various channels
• Respond clearly, empathetically, and efficiently to requests
• Identify customer needs and escalate or route to the appropriate teams when necessary
• Participate in team meetings for alignment and information sharing
• Keep customer information updated in the system
• Maintain a high level of customer satisfaction by providing prompt and effective support

Customer Service Assistant, Customer Success

Operations

• Support the structuring and continuous improvement of sales processes;
• Develop and monitor automations to improve operational efficiency;
• Support integrations between tools and systems used by the sales team;
• Participate in the creation of operational workflows using automation platforms and AI;
• Gather requirements from internal teams and propose solutions;
• Monitor metrics and support operational analyses;
• Document processes and maintain organized information;
• Collaborate with teams such as Sales, BI, Marketing, and Operations;
• Present projects, improvements, and results to internal stakeholders.

Sales Operations Intern

Data Engineer

• This position will work on structuring and designing the data architecture that supports the company's intelligence in three main areas:
• Commercial, Customer Success, and Product.
• Develop and maintain data ingestion pipelines using Python and SQL;
• Clean, organize, and model data in the database for analysis and data visualization;
• Build, optimize, and maintain dashboards and reports in Power BI, including Power BI Embedded;
• Maintain the visualization website and Power BI Embedded integrations using Flask;
• Optimize SQL queries and reports to improve performance and scalability;
• Automate processes and operational routines using Python and Google Apps Script;
• Optimize costs by reducing Power BI license usage;
• Support business decision-making through data

Data Engineer – Junior

QA Engineer

• Test Edify Play on devices, covering the main onboarding and engagement flows
• Create and execute exploratory and regression test plans for each release cycle
• Validate the integrity of product events in Mixpanel, ensuring data reflects actual user behavior
• Document bugs with clear product impact, not just technical descriptions
• Participate in story refinement to surface risks before development
• Improve automated test coverage (smoke tests) for critical flows

Customer Support Assistant – Customer Success

Performance and Inventory Analyst

Customer Service Assistant, Customer Success

Sales Operations Intern

Data Engineer – Junior

QA Analyst