Edify Education

Analyst

• Prospectar, inspirar e construir
• Relacionamento com escolas e mantenedores;
• Identificação de oportunidades de upsell, cross-sell e retenção;
• Mapeamento de riscos de rotatividade e implementação;
• Análise estratégica da carteira de clientes;
• Negociação de upsell, cross-sell
• Apresentação de produtos e relatórios de engajamento;
• Interface com áreas internas para melhorias e entregas;
• Apoio em eventos e apresentações de resultados de expansão.

Analista CS Júnior

Recruitment

• Conduct end-to-end recruitment processes (profile alignment, job posting, screening, interviews, and offer)
• Work on openings at different levels (operational, administrative, and strategic)
• Conduct competency-based and behavioral interviews
• Maintain close relationships with hiring managers to understand area needs
• Monitor R&S metrics (time-to-fill, SLA, hiring quality, recruitment funnel)
• Support employer branding and talent attraction initiatives
• Update recruitment systems and controls
• Conduct onboarding processes for new employees

Junior Recruitment & Selection Analyst

People Operations

• Support the management and monitoring of people-related metrics (turnover, absenteeism, headcount, personnel costs)
• Monitor OKRs and targets for the People/HR area
• Prepare People Analytics reports and analyses
• Ensure data and controls for the area are kept up to date and well organized
• Support managers with information and analyses to aid decision-making

Junior Analyst – People Management and People Analytics

Consultant

• Build and maintain relationships with schools.
• Identify upsell and cross-sell opportunities.
• Recover churned customers and prevent churn.
• Conduct strategic analysis of the client portfolio.
• Inspire school owners and education managers to adopt a new approach to teaching English in schools.
• Map clients' pain points and needs.
• Support promotional events for our programs.

Client Relationship and Expansion Consultant

Customer Support

• Supervise and develop the customer experience team, serving as a technical and behavioral reference;
• Monitor and ensure the achievement of KR's and area metrics, such as SLA, AHT (Average Handle Time), CSAT, NPS, MAU/WAU, etc.;
• Create and ensure adherence to a communication plan focused on the customer journey;
• Ensure service quality by using and proposing improvements to customer communication when necessary;
• Produce action plans, conduct root cause analysis, and prioritize initiatives;
• Act as an internal technical reference within the CX area.

Senior Customer Experience Analyst

• Ensure schools' engagement in the Edify journey by interacting directly with teachers and pedagogical coordinators at partner schools;
• Ensure customer adoption of the product journey;
• Play a central role in securing engagement throughout the customer journey, with a special focus on coordinators and teachers in the assigned school portfolio;
• Monitor customer adoption of the journey by conducting meetings, providing materials, and executing activities to ensure customer success;
• Maintain close relationships with coordinators and teachers, becoming a trusted point of contact;
• Stay up to date with updates and new features of our digital products.

Customer Experience Assistant

Operations

• Register schools in the system;
• Verify and ensure contract compliance;
• Create and manage orders;
• Manage the administrative control of the schools' portal, ensuring it is kept up to date;
• Prepare spreadsheets and organize administrative data;
• Handle internal requests and provide support to other departments, coordinating information flows and processes.

Operations Analyst

Procurement

• Perform administrative activities and procedures to ensure the production of printed supplies (books, plush toys, and other Edify materials).
• Open quotations and support suppliers during the process.
• Record items, enter invoices, assemble kits and handle other demands in the Oracle system.
• Post payments, register suppliers and track requests in the Pipefy system.
• Update departmental controls according to production progress and respective deliveries.
• Monitor deliveries and any discrepancies related to negotiated agreements.
• Request scheduling of material pickups with the Distribution team.
• Maintain contact with suppliers and the logistics operator to ensure on-time deliveries.
• Verify data with the logistics operator, such as stock quantities, material receipts and supply controls.
• Assist with ad-hoc requests from management and other teams by providing procurement data.

Procurement Assistant

Product Marketing

• Create and review product communication flows targeted at different audiences
• Produce rich content for top- and mid-funnel campaigns (acquisition and nurturing)
• Participate in building action plans to support the challenges of the Sales and Customer Relations teams
• Support the planning and execution of events and activations
• Frequent interactions with the teams: Sales | Customer Success | Branding | Growth | Pedagogical | Academic

Product Marketing Intern

• Develop and deliver training programs for the Sales team.
• Create strategic materials to support salespeople during negotiations.
• Monitor performance KPIs and suggest improvements to the commercial/sales process.
• Implement technologies to optimize team productivity.

Internship – Sales Ops

• Requesting and controlling payments;
• Dispatching promotional kits and gifts (swag);
• Dispatching exhibition and welcome kits (2026);
• Sending contracts for signature;
• Inventory control (both internal and external);
• Monitoring pedagogical support;
• Following up on handovers;

Sales Ops Assistant

Full-stack Engineer

• As an SDE on the Platform Squad, you will be challenged to participate in defining design patterns, research and develop best practices and optimizations to improve SDE performance, and contribute to solution architecture together with team leaders from other squads.
• Collaborate on architectural decisions for solutions together with each squad's team leader and ensure their proper execution throughout the sprints.
• Participate in squad dynamics and routines.
• Implement proofs of concept to validate/test solution hypotheses.
• Proactively engage in pair programming, perform code reviews, and review and suggest improved implementation approaches and architectural decisions.
• Reproduce and implement bug fixes in Edify’s products. Actively participate in technical decisions, contribute solution proposals, and execute proofs of concept.
• Be aware of and monitor engineers’ performance metrics.

Software Development Engineer

Accounts Receivable

• Calculate and record termination payments, send documentation for signature and homologation, and approve payroll for contractors (PJs);
• Post, calculate, and reconcile payroll amounts, transmit events to eSocial and DCTFWeb, and send financial and accounting reports;
• Coordinate scheduling, calculations, and approvals for vacations, sending receipts for signature and confirmation;
• Collect and remit labor charges (FGTS, INSS, IRRF), meet legal deadlines, adjust to collective bargaining agreements, and prepare the DIRF;
• Verify entries in the cash flow, approve amounts sent to the bank, and oversee payments in the financial system;
• Respond to inquiries via email, monitor legislation, align practices with internal policies, and prepare pay transparency reports.