Customer Support Assistant – Customer Success

Edify Education

Customer Success Assistant at Edify engaging with customers and ensuring their satisfaction while co-creating English learning solutions. Multi-channel communication and problem solving required.

Posted 7/1/2026full-timeRio de Janeiro • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities by effectively managing inquiries, maintaining accurate records, and ensuring high customer satisfaction. Proficient in problem-solving, conflict resolution, and utilizing digital tools like Zendesk to enhance service delivery.

Highest-signal resume keywords

Customer Support ExperienceZendesk ProficiencyProblem-Solving SkillsStrong Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyOrganizational SkillsConflict ResolutionProactive CollaborationTime Management

Tools & Technologies

Digital SystemsZendesk

Industry Keywords

Customer ServiceCustomer SatisfactionInquiry ManagementRecord KeepingInformation Sharing

About the role

Key responsibilities & impact

Record, monitor, and assist customers across multiple channels
Respond clearly, empathetically, and efficiently to inquiries
Identify customer needs and escalate or route them to the appropriate teams when necessary
Participate in team meetings for alignment and information sharing
Keep customer records and information up to date in the system
Maintain high customer satisfaction by providing prompt and effective support

Requirements

What you’ll need

Ability to problem-solve and manage multiple tasks simultaneously
Proactive, able to work independently and collaboratively
Strong written and verbal communication skills
Organized with strong attention to detail
Empathetic, able to understand customer pain points and provide appropriate guidance
Conflict resolution and problem-solving skills
Comfortable learning and using digital systems and tools
Previous experience in customer support/customer service
Knowledge of and experience with Zendesk

Benefits

Comp & perks

Health insurance 🩺
Dental insurance 🦷
Meal/food allowance on CAJU card 🥗
Home office allowance on CAJU card 💻
Edify Online — continuous English learning platform 🌎
Continuous learning: we promote a culture of continuous learning focused on soft and hard skills 💻
Birthday day off 🎂
Childcare or nanny subsidy 🍼
Extended maternity leave (6 months) 🍼
Extended paternity leave (20 days) 🍼
Gympass membership 🏋🏾
Life insurance 💓
Flexible work arrangements 💻