ECM Tek, LLC

CCM Developer

ECM Tek, LLC

part-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

JavaScriptSQL

About the role

  • We seek a skilled and experienced Customer Communications Management (CCM) Developer to join our team.
  • Design, develop, and maintain CCM solutions using SmartCOMM, xPression, and Thunderhead applications to meet business requirements.
  • Perform data transformation tasks, including but not limited to, data mapping, XML parsing, and mid-level SQL operations to extract, manipulate, and format data for use in customer communications.
  • Create and modify templates and layouts for customer communications, ensuring consistency and compliance with branding guidelines.
  • Collaborate with IT teams to integrate CCM applications with other systems and databases for seamless data exchange.
  • Conduct thorough testing and debugging of CCM solutions to ensure the accuracy and reliability of customer communications.
  • Maintain detailed documentation of CCM configurations, templates, and processes.
  • Work closely with business stakeholders and end-users to gather requirements and provide technical expertise to improve customer communication strategies.
  • Provide training and support to end-users on CCM applications and best practices.

Requirements

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