eBay

Communications

• Responsible for the strategy and vendor management of eBay’s global voice communications environment
• Ensure reliable, secure, and cost-effective voice services
• Partner closely with ITSS, CS Tech, GCS, IT Operations, Finance, and external carriers
• Define and execute the global voice telecom strategy, including legacy and modern voice platforms
• Establish and monitor SLAs, KPIs, and quality metrics
• Manage relationships with global and regional voice carriers, SIP providers, and managed service partners
• Lead carrier selection, contract negotiations, and service reviews in partnership with Procurement and Legal
• Ensure compliance with regional telecom regulations, emergency services (e.g., E911), and lawful intercept requirements

Telecommunications Manager

Compliance

• Perform the required screening by validating and documenting the information on a member’s account, as required by the procedures.
• Review alerts by following a detailed SOP and by actioning the accounts accordingly using internal, external tools.
• Resolve eBay member appeals by reviewing appropriate documentation and ensuring compliance requirements are met.
• Complete PEP, SIP escalations and drive for quick, accurate resolutions.
• Follow up with members to ensure information is received correctly and restrictions are removed in a timely manner.
• Conduct side-by-sides and peer reviews for teammates, as needed.
• Lead training sessions as required.
• Collaborate with team members and managers to provide input on policies and procedures and other initiatives.
• Communicate with internal and external partners as directed.
• Demonstrate a high degree of professional presence in both written and verbal communications.
• Balance the demands of multiple situations while consistently meeting SLA deadlines.
• Maintain high KPI performance, including productivity and quality.

Compliance Operations Teammate

Project Manager

• Own day-to-day project coordination activities
• Maintain accurate project documentation
• Support project managers with resource allocation
• Ensure projects adhere to PMO standards
• Provide general administrative support to project teams

Project Manager, Operations

• Lead the development, execution and continuous improvement of eBay’s compliance training strategy that promotes a culture of integrity, addresses emerging risk areas, and reflects best in class training practices.
• Identify and implement tools, technologies, and learning methods to enhance participant engagement and improve the impact of compliance education initiatives.
• Partner with key stakeholders to drive timely training completion, assess training effectiveness, and report key program metrics to senior leadership.
• Develop a process to use training metrics to identify ethics & compliance program enhancements.

Ethics & Compliance Training Lead

• Support the Senior Leader of Financial & Crisis Communications in implementing financial and crisis communications strategies
• Partner with Global Communications, Investor Relations, Legal, Finance, and Government Relations for communications
• Support the earnings process end to end, including development of messaging materials
• Contribute to financial and regulatory communications in close collaboration with Legal and Finance
• Support communications for mergers and acquisitions
• Build and maintain strong relationships with key business and financial media
• Draft executive briefing materials and support preparation for interviews
• Help maintain and activate crisis communications plans
• Leverage AI-enabled tools to inform essential messaging and evaluate reputational risks

Lead Manager, Corporate Communications

Product Marketing

• Oversee the product value proposition narrative and the market entry approach for eBay Live
• Craft messaging that promotes a positive shopping experience for buyers and success for sellers
• Ensure customers get relevant and meaningful communications at the right time and place
• Influence product roadmaps by synthesizing market, customer and competitive insights
• Develop customer feedback loops during the product and marketing development process
• Manage the go-to-market strategy and planning for product launches

Product Marketing Manager

Administration

• Administer and maintain collaboration tools, including Google Workspace, Microsoft Exchange, Microsoft SharePoint and O365, Cisco CES and Ironport to meet eBay's evolving business needs.
• Provide technical, escalation and backend support and solutions for collaboration systems.
• Assist in integrating various collaboration platforms to optimize processes and workflows.
• Investigate new technologies and methodologies to further enhance collaboration capabilities.
• Work with other departments such as service desk, Information security, networking, etc. to implement and refine solutions that boost productivity and efficiency.
• Communicate effectively with stakeholders to gather requirements and deliver technology solutions that align with business objectives.
• Provide documentation to end-users, ensuring they can effectively utilize collaboration tools and systems.
• Coordinate, test, and plan changes to collaboration systems. Communicate these changes, which may include enhancements, maintenance, fixes, and emergency updates.

Collaboration Platforms Administrator

Business Operations

• Serve as the Chief of Staff’s right-hand: surface risks and tradeoffs, prepare decision materials
• translate strategy into execution plans with clear success metrics
• own cross-functional programs from definition to business outcomes
• lead organizational health programs and translate org health signals into action plans
• co-lead planning for headcount and budget in partnership with Finance and People teams

Senior Business Operations Lead

Manager

• Lead technology audit projects from initiation through reporting
• Build, complete, and/or coordinate testing of complex controls
• Develop and communicate audit findings clearly and concisely
• Find opportunities to improve how key controls are built and their efficiency
• Apply judgment to give an overall view of the control environment
• Present results to senior leaders
• Deliver audit assignments on time
• Provide informal training and mentoring to team members
• Contribute to the ongoing improvement of Internal Audit operations

Manager, Internal Audit – Technology

Procurement

• Deliver an ambitious eBay Live GMV target for your assigned categories
• Act as the GM for your category on Live
• Select and onboard new sellers to eBay live
• Conduct BD activities - meet sellers, develop pitches
• Define criteria for selecting sellers to onboard
• Shepherd sellers through the onboarding process
• Help Sellers find success on eBay live
• Advocate for sellers with cross functional teams
• Help us scale eBay live
• Build a team of motivated category managers

Live Category Manager – Electronics

Account Manager

• Cultivate and maintain strong relationships with eBay Live sellers through regular business reviews and strategic consultations
• Develop comprehensive strategies for enterprise sellers to ensure successful platform integration and early growth
• Analyze seller business data to identify growth opportunities and potential risks
• Create and implement customized business plans to help enterprise sellers achieve their growth targets
• Provide advanced platform knowledge and selling strategy consultation
• Develop and implement optimizations to seller’s eBay live programming and schedule
• Collaborate with cross-functional teams to resolve complex seller issues
• Track and analyze seller performance metrics to ensure growth targets are met

Senior Account Manager, eBay Live

• Own the end-to-end financial narrative for the global portfolio
• Drive the transparency of our global budget
• Establish and own standardized tracking of Site Reliability Engineering (SRE) metrics
• Leverage AI capabilities for operational overhead automation

Director – Engineering Business Operations

Data Scientist

• Set Analytics strategy, design and manage analytics roadmaps for Regulatory domain
• Define, design and track key metrics to measure product performance
• Design and execute A/B tests, causal inference, predictive analytics
• Develop dashboards and other self-service data visualization tools
• Partner with cross functional teams (Engineering, Product, Business etc.) to identify, prioritize, and tackle business challenges

Data Science Analyst 3

• Oversee daily tasks as a Team Lead for a Conspiracy/EDD operations team
• Meet deadlines, train and mentor teammates and analysts, and maintain quality assurance standards
• Hold teams accountable to operational metrics
• Acquire comprehensive knowledge of AML processes and procedures

Compliance Operations Supervisor

• Provide strategic guidance on eBay’s workforce strategy and design
• Lead key workstreams within broader Workforce Strategy and AI workforce transformation initiatives
• Build positive relationships across HR, Finance, and Business Units
• Track and analyze company-wide headcount planning efforts
• Drive clarity, remove blockers, and ensure accountability for milestones and outcomes