Deliver secure and reliable collaboration experiences to employees worldwide by managing and optimizing platforms such as Microsoft 365, Slack Enterprise Grid, and Google Workspace.
Increase adoption of advanced technology, including AI integrations and in-product AI enhancements, to boost productivity and simplify how teams connect.
Strengthen system security and compliance through proactive incident response and ongoing safeguards for sensitive information.
Enable organization-wide growth by developing training programs and sharing knowledge with lower-level support teams to enhance operational maturity.
Collaborate across IT, business units, and vendors to ensure alignment between collaboration platform strategy and eBay’s broader strategic objectives and product roadmaps.
Guide successful change and release management, translating upcoming technology updates into user-oriented solutions for business continuity.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or equivalent work experience; certifications like ITIL, COBIT, Agile, Six Sigma, Slack, or Microsoft are valued.
7+ Years of experience administrating M365 and Google Workspace configurations.
5+ Years of experience with Slack Enterprise Grid administration and integrations.
5+ Years of experience administrating Exchange, Exchange Online, Cisco Cloud Email Security or other email systems and have implemented DMARC, DKIM, SPF, and BIMI.
3+ Years of experience administrating Windows and Linux OS.
1+ Years of building and implementing AI agents, MCP Servers, and in-product AI enhancements.
Deep expertise in administering Microsoft 365, Google Workspace, and Slack Enterprise Grid, with strong skills in platform integrations and automation using PowerShell and Graph API.
Track record of securing enterprise applications and applying identity and access management principles, including hands-on experience with Exchange Online, Cisco Cloud Email Security, Active Directory, and Entra ID.
Experience implementing and supporting AI-powered agents and enhancements, and using tools such as PowerAutomate and Google Apps Script.
Advanced problem-solving capabilities for complex networking and firewall issues, along with knowledge of release management and compliance standards such as CAB, MS Purview, and MS Defender.
Willingness to participate in 24x7 on-call rotation and ability to communicate effectively with diverse stakeholders, including non-technical users and global teams.

Benefits

Full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft 365Google WorkspaceSlack Enterprise GridAI integrationsPowerShellGraph APIExchange OnlineCisco Cloud Email SecurityWindows OSLinux OS

Soft Skills

problem-solvingcommunicationcollaborationtraining developmentchange managementincident responseoperational maturitystakeholder engagementuser-oriented solutionsknowledge sharing

Certifications

ITILCOBITAgileSix SigmaSlackMicrosoft