eBacon

Implementation Specialist

• Oversee the entire client implementation process, from post-sale to completion.
• Collaborate with different departments to address any issues that may arise during implementation.
• Set and manage client expectations using the implementation timeline.
• Provide technical training and support for HRIS and initial payroll processing.
• Work closely with sales and operations teams to ensure smooth implementation, as promised.
• Organize and complete all required implementation documentation.
• Communicate new client information to the implementation team, ensuring all departments are equipped for accurate and timely service.
• Ensure weekly deliverables are met according to the established timeline.
• Handle and resolve client issues and requests, following up until resolved.
• Ensure complete client satisfaction throughout the process.

Payroll Implementation Specialist