Eakin Healthcare

Customer Support

• Outbound Customer Contact - Order Retention
• Customer Loyalty
• Prescription Customer Support
• Customer Complaints and Compliments
• Other duties as may be reasonably required
• To attend relevant training courses
• To adhere to the company’s Equal Opportunities policy and Dignity at work policy
• To adhere to the company’s’ Health and Safety policy
• To adhere to the company’s Quality policy and Environmental policy

Customer Service Advisor

• Provide the best possible customer service to our customers
• Ensure all customer orders are processed accurately and monitored through to delivery
• Handle all customer queries effectively and in a professional manner
• Ensure prescriptions are requested for all customer orders required on prescription
• Process prescriptions in a timely manner, ensuring accuracy and endorsement
• Build relationships with GP surgeries regarding prescriptions
• Answer customer telephone calls and process orders promptly
• Maintain excellent product knowledge and resolve customer inquiries
• Contact customers regularly to confirm orders
• Maximise the number of existing customers who continue to use our service
• Regularly review the status of courier deliveries and communicate with customers

Assistant

• Assist the Finance Manager in the day to day running of the Accounts Department for all Eakin Healthcare Companies
• Process supplier Stock/non-stock invoices through Kefron AP
• Manage and train users on Kefron AP
• Reconcile Supplier Statements
• Deal with supplier queries
• Processing the payments
• Reconcile Direct debits and PL payments on account
• Month end accruals
• Administer expense claims and company credit card submissions processes group wide
• Maintain expense claim and credit card submission forms
• Train staff members on submission processes
• Collate sustainability information for submission to Sustainability Analyst
• Processing banking
• Bank Reconciliations (Holiday Cover)
• Assisting with Month end Reporting duties when required
• General Duties as and when needed

Accounts Assistant

Accountant

• Support the Head of FP&A, Operations in all aspects of operations related Financial Planning and Analysis (FP&A).
• Key business partnering for operational teams.
• Support Group product costing including twice yearly standard cost revisions, understanding cost absorption methodology as the best fit for each manufacturing operation.
• Provide quality financial reports to operations management across sites to aid in decision making.
• Support a Group project to implement an operations finance module into the Cardiff and Comber sites including manufacturing works orders and WIP management.
• Produce & support relevant business metrics (KPIs) to add visual representations of operations data to include labour productivity, material scrap rates, operations cost per unit and cost per hour, alongside other production & delivery metrics.
• Monthly variance analysis to standard cost, enabling operation managers to understand and interpret data to facilitate continuous improvement (CI).
• Produce and support Capital Expenditure (Capex) proposals through quality analysis including return on investment, net present value and payback modelling.
• Support the New Product Introduction (NPI) process through scenario planning, modelling, analysis and reporting.
• Challenge ways of working, to standardise common tasks and be a champion of CI within the function.

Management Accountant – Operations

Mechanical Engineer

• Collaborate with Product and Insights Team to identify desired outcomes and unmet needs.
• Work with Products Insights Team to translate user insights into user specifications and product requirements.
• Apply innovative design methodology to develop product concepts to address desired outcomes.
• Refine concepts through prototyping, functional lab testing and evaluation.
• Use CAD software to create and review detailed designs and drawings.
• Project management including planning, budget and resource control.
• Contribute as a team member to allocated work-streams within development projects, to meet project targets and ensure end-product meets with customer expectations and operational needs.
• Provide input and author technical reports and design documentation for internal and external users to review, ensuring that the content is accurate and informed.
• Adopt a continuous improvement approach by proactively seeking out personal development opportunities by learning and attending training courses to ensure that department has right skills to deliver business needs.

Customer Service Advisor

Customer Service Advisor

Accounts Assistant

Management Accountant – Operations

Product Design Engineer