Customer Service Advisor

Eakin Healthcare

Customer Retention & Support Advisor providing medical device customer service for Eakin Healthcare. Ensuring customer order accuracy and satisfaction in hybrid Nottingham role.

Posted 7/17/2026full-timeNottingham • 🇬🇧 United KingdomMid-LevelSenior💰 £26,719 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on accuracy and efficiency in processing orders and handling inquiries. Builds relationships with healthcare professionals while maintaining excellent product knowledge to enhance customer satisfaction.

Highest-signal resume keywords

Customer Service Advisor ExperiencePrescription ProcessingOrder ManagementHealthcare Sector ExperienceProduct Promotion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingPrescription ManagementCustomer Inquiry ResolutionCourier Delivery MonitoringProduct Knowledge

Soft Skills

Friendly PersonalityCan-Do AttitudeTeam CollaborationProfessionalismProactive Approach

Industry Keywords

Healthcare SectorCustomer Relationship ManagementCustomer RetentionService QualityCustomer Queries

About the role

Key responsibilities & impact

Provide the best possible customer service to our customers
Ensure all customer orders are processed accurately and monitored through to delivery
Handle all customer queries effectively and in a professional manner
Ensure prescriptions are requested for all customer orders required on prescription
Process prescriptions in a timely manner, ensuring accuracy and endorsement
Build relationships with GP surgeries regarding prescriptions
Answer customer telephone calls and process orders promptly
Maintain excellent product knowledge and resolve customer inquiries
Contact customers regularly to confirm orders
Maximise the number of existing customers who continue to use our service
Regularly review the status of courier deliveries and communicate with customers

Requirements

What you’ll need

Previous experience working as a Customer Service Advisor
Friendly personality with a "can-do" attitude
The ability to work as part of a small team with limited direct supervision
The ability to handle queries professionally and efficiently with sensitivity
The ability to deliver a high-quality service
Conscientious and able to act proactively
Previous experience in the healthcare sector (Desirable)
Experience of promoting products and services to existing and potential customers (Desirable)

Benefits

Comp & perks

Blended Working
Bonus
25 days holiday plus bank holidays (rising to 28)
Option to buy holiday days
Wellbeing Programme
Health Cash Plan
Pension
Life Assurance
Enhanced Maternity/Paternity
Cycle to Work Scheme
Referral Scheme
Long Service Awards
Free Parking