Customer Service Advisor

Eakin Healthcare

Customer Retention & Support Advisor serving stoma and continence patients through Eakin Healthcare's Prescription Dispensing Service. Providing customer support and ensuring high-quality service delivery in a hybrid role.

Posted 7/17/2026full-timePeterborough • 🇬🇧 United KingdomMid-LevelSenior💰 £26,719 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on order retention and customer loyalty, while adhering to health, safety, and quality policies. Capable of handling customer queries with professionalism and sensitivity in a healthcare context.

Highest-signal resume keywords

Customer Service ExperienceOrder RetentionHealthcare Sector ExperienceHigh-Quality Service DeliveryTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Friendly PersonalityCan-Do AttitudeConscientiousnessProactive ApproachProfessionalism

Industry Keywords

Customer LoyaltyPrescription Customer SupportCustomer ComplaintsCustomer ComplimentsEqual Opportunities PolicyDignity at Work PolicyHealth and Safety PolicyQuality PolicyEnvironmental Policy

About the role

Key responsibilities & impact

Outbound Customer Contact - Order Retention
Customer Loyalty
Prescription Customer Support
Customer Complaints and Compliments
Other duties as may be reasonably required
To attend relevant training courses
To adhere to the company’s Equal Opportunities policy and Dignity at work policy
To adhere to the company’s’ Health and Safety policy
To adhere to the company’s Quality policy and Environmental policy

Requirements

What you’ll need

Previous experience working in Customer Service
Friendly personality with a “can-do” attitude
The ability to work as part of a small team with limited direct supervision
The ability to handle queries professionally and efficiently with sensitivity
The ability to deliver a high-quality service
Conscientious and able to act proactively
Previous experience in the healthcare sector (Desirable)
Experience of promoting products and services to existing and potential customers (Desirable)

Benefits

Comp & perks

Blended Working Bonus
25 days holiday plus bank holidays (rising to 28)
Option to buy holiday days
Wellbeing Programme
Health Cash Plan
Pension
Life Assurance
Enhanced Maternity/Paternity
Cycle to Work Scheme
Referral Scheme
Long Service Awards
Free Parking