e.surv Chartered Surveyors

Manager

• Maintain and enhance e.surv’s internal policies and controls with Quality and Technical teams.
• Work closely with Customer Care to mitigate against and reflect on indemnity claims and the Post Valuation Query team to reduce the number of queries into the business.
• Work with the Project Team as a subject matter expert on internal products.
• Attending regular internal meetings.
• Monitor and react to industry news and policy changes.
• Contribute to articles and analysis of industry press on a range of issues affecting the sector including detailed analysis on key aspects of the residential market.
• Create and issue regular guidance to internal stakeholders.
• Answer internal technical and policy queries within SLA agreement.
• Support Learning and Development in creating learning material for internal compliance.
• Become a Technical and Quality lead within the e.surv B2C environment, providing guidance on level of reports; including Home Survey Product technical guidance, MI analysis and audit support.
• Contribute to audit and quality compliance.
• Input on contracts, with relation to SME lead on B2C Products.
• Support with internal risk reports and dashboards used across the business.
• Become one of the subject matter experts for internal policies and processes including managing the Valuation Controls Manual.
• Contribute to quarter end, month end and key milestone reporting.
• Use analytical skills to interpret and analyse data, identify trends, and generate actionable recommendations to inform and guide strategic decisions to management.

Quality Manager – Surveying

Business Development Rep

• Prospect and win new B2B accounts: Identify and contact all appropriate new B2B business opportunities.
• Utilise all forms of outreach such as phone, email and virtual meetings to engage prospects.
• Present tailored solutions that meet client needs and position e.surv as the preferred partner.
• Ensure smooth onboarding for newly acquired clients.
• Manage accounts until they are actively transacting, providing support and guidance throughout the initial stages.
• Create \ refine strategies to maximise efficiency and effectiveness.
• Adapt approaches-based trends, client feedback, and company objectives.
• Hand over all active accounts to the Customer Success team following established procedures.
• Take ownership of reactivating dormant accounts when required.
• Update and manage client information in CRM systems.
• Provide timely and accurate reporting to support decision-making and performance tracking.
• Work closely with internal teams (CS, LCP etc) to deliver seamless service and resolve client queries efficiently.
• Monitor market developments and industry news to identify opportunities and risks.
• Attend relevant events to build knowledge and expand networks.
• Ensure all team tasks are performed to the necessary standards in order to align to quality standards and ensure data confidentiality, integrity and availability.
• Ensure own H&S, and that of colleagues by complying with both legal and policy requirements.

Business Development Representative – B2C

Customer Success Manager

• Develop and execute strategies to grow revenue within individual accounts, ensuring alignment with business objectives.
• Proactively identify and pursue upsell and cross-sell opportunities.
• Build, maintain and grow strong relationships with B2B clients, acting as a trusted advisor.
• Guide new clients through onboarding, ensuring smooth implementation and understanding of our services.
• Track client health metrics, usage data, and feedback to identify risks and opportunities for improvement.
• Act as the first point of escalation for client queries and issues, ensuring timely resolution and maintaining service excellence.
• Identify additional opportunities within existing accounts, supporting revenue growth and client retention.
• Work closely with internal teams (Business Development, Lead Conversion Partners & Accounts) to deliver seamless service and resolve client queries efficiently.
• Prepare regular performance reports and insights for clients and internal stakeholders, highlighting trends and recommendations.

Customer Success Executive – B2C

SDET

• Design and implement automated tests for data pipelines, APIs, and machine learning products.
• Integrate test automation into our Azure DevOps CI/CD pipelines.
• Collaborate closely with data engineers, data scientists, and product owners to define quality criteria and acceptance scenarios.
• Drive test-first thinking and practices within the team (e.g., BDD, TDD).
• Identify areas for test coverage improvement and ensure automated checks are in place across the SDLC.
• Mentor team members on best practices in automated testing.
• Champion quality as a shared team responsibility.
• Stay updated with the newest procedures and testing tools available.

Quality Manager – Surveying

Business Development Representative – B2C

Customer Success Executive – B2C

Senior Test Automation Engineer