e.surv Chartered Surveyors

Quality Manager – Surveying

e.surv Chartered Surveyors

full-time

Posted on:

Location Type: Hybrid

Location: Kettering • United Kingdom

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About the role

  • Maintain and enhance e.surv’s internal policies and controls with Quality and Technical teams.
  • Work closely with Customer Care to mitigate against and reflect on indemnity claims and the Post Valuation Query team to reduce the number of queries into the business.
  • Work with the Project Team as a subject matter expert on internal products.
  • Attending regular internal meetings.
  • Monitor and react to industry news and policy changes.
  • Contribute to articles and analysis of industry press on a range of issues affecting the sector including detailed analysis on key aspects of the residential market.
  • Create and issue regular guidance to internal stakeholders.
  • Answer internal technical and policy queries within SLA agreement.
  • Support Learning and Development in creating learning material for internal compliance.
  • Become a Technical and Quality lead within the e.surv B2C environment, providing guidance on level of reports; including Home Survey Product technical guidance, MI analysis and audit support.
  • Contribute to audit and quality compliance.
  • Input on contracts, with relation to SME lead on B2C Products.
  • Support with internal risk reports and dashboards used across the business.
  • Become one of the subject matter experts for internal policies and processes including managing the Valuation Controls Manual.
  • Contribute to quarter end, month end and key milestone reporting.
  • Use analytical skills to interpret and analyse data, identify trends, and generate actionable recommendations to inform and guide strategic decisions to management.

Requirements

  • Detailed knowledge of RICS “Red Book” requirements.
  • Knowledge of current trends and emerging issues in residential surveying and valuation.
  • Proven practical expertise in completing a wide range of valuation and survey instructions.
  • Minimum AssocRICS, (MRICS. FRICS desirable).
  • Valuer Registration Scheme accreditation.
Benefits
  • e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs.
  • Pre employment screening - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisaudit supportMI analysisvaluationsurvey instructionsinternal compliancepolicy developmentrisk reportingguidance creationtechnical support
Soft Skills
communicationcollaborationanalytical skillsproblem-solvingleadershipstakeholder engagementadaptabilityattention to detailcritical thinkingtime management
Certifications
AssocRICSMRICSFRICSValuer Registration Scheme