e.surv Chartered Surveyors

Customer Success Executive – B2C

e.surv Chartered Surveyors

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Develop and execute strategies to grow revenue within individual accounts, ensuring alignment with business objectives.
  • Proactively identify and pursue upsell and cross-sell opportunities.
  • Build, maintain and grow strong relationships with B2B clients, acting as a trusted advisor.
  • Guide new clients through onboarding, ensuring smooth implementation and understanding of our services.
  • Track client health metrics, usage data, and feedback to identify risks and opportunities for improvement.
  • Act as the first point of escalation for client queries and issues, ensuring timely resolution and maintaining service excellence.
  • Identify additional opportunities within existing accounts, supporting revenue growth and client retention.
  • Work closely with internal teams (Business Development, Lead Conversion Partners & Accounts) to deliver seamless service and resolve client queries efficiently.
  • Prepare regular performance reports and insights for clients and internal stakeholders, highlighting trends and recommendations.

Requirements

  • Minimum 2–3 years in B2B Customer Success, Account Management, or a similar client facing role with a focus on revenue growth
  • Demonstrated track record of growing accounts and achieving revenue targets
  • Strong proactive communication and relationship-building skills, with the ability to influence and negotiate effectively
  • Highly organised, detail-oriented, and confident using technology and CRM systems and data-driven performance monitoring
  • Ability to manage multiple priorities in a fast-paced environment
  • Proactive, problem-solving mindset with strong business acumen
  • Background in property, surveying, or financial services (not essential)
Benefits
  • Flexible working hours
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B Customer SuccessAccount ManagementRevenue GrowthPerformance MonitoringData Analysis
Soft Skills
Proactive CommunicationRelationship BuildingInfluencingNegotiationOrganizational SkillsDetail-orientedProblem-solvingBusiness Acumen