Project Manager
Valtech
Job Level
Mid-LevelSenior
About the role
- Drive operational excellence and compliance across the market, including risk management, physical security, cash controls & banking, H&S, inventory management, audit readiness, IT infrastructure, collection of retail metrics and data analysis
- Cascade top-down operational best practice into market, ensuring market compliance
- Create, define and refine operational processes for the market; implement and streamline the library of guidelines, programs and available SOPs
- Promote a process driven culture; conduct internal audits, business continuity plans and H&S risk assessments
- Work on systems to monitor and track the highest of retail standards
- Support the market with the rollout of new store collateral and tools
- Implement services compliantly that optimise the shopper experience (e.g. next day delivery, collection from store, virtual queuing)
- First line of support: training of store teams on operational procedures, compliance mechanisms and roll out of new store services; assistance on store hardware, H&S and other business critical functions
- Support bonus and overtime payment process, review targets and validate results
- Work with Head of Retail on budget setting and P&L optimisation
- Oversee communications to Dyson Retail Experts and Stylists in the field
- Optimise stock control efficiencies within Direct Stores estate
Requirements
- +5 years store operations or store management experience in for a similarly dynamic, international and complex organisation
- Strong understanding of IT systems & payment processes
- Comprehensive understanding of premium retail experience and evolving shopper expectations
- Experience communicating cross functionally and working in a matrix organisation
- Excellent communicator with written and verbal presentation skills. Digitally savvy
