DXC Technology

First-Line Technical Support Analyst, Dutch

DXC Technology

full-time

Posted on:

Origin:  • 🇧🇬 Bulgaria

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Job Level

Mid-LevelSenior

About the role

  • Interact with customers across the globe through multiple support channels (voice, email, chat, portal)
  • Provide technical issue resolution in a positive and professional manner
  • Receive comprehensive technical training to develop and resolve issues independently
  • Work as part of Global Service Desk Bulgaria serving Fortune 500 customers
  • Collaborate with teammates for knowledge sharing and escalation when needed
  • Grow technical competencies and progress along tailored development paths

Requirements

  • Excellent Dutch and English Language
  • Excellent Communication & Interpersonal Skills
  • General IT knowledge
  • Motivated mindset; suitable for candidates with little or no IT experience
  • Previous IT Experience (considered a BIG advantage)
  • Understanding of Windows OS (Windows 7, Windows 10)
  • Knowledge of Microsoft Apps – MS Office, O365, Outlook, Teams
  • Ability to interact with customers across multiple support channels (voice, email, chat, portal)