Support Engineer

• Provide first-level support for customer and system incidents, ensuring timely and effective resolution
• Operate & monitor SEEBURGER Cloud Services and organize remote sessions to customer systems, performing both technical and business-oriented issue analysis
• Keep customers informed and engaged by providing clear updates on their inquiries and issues
• Fulfill standard change requests
• Identify and suggest possible improvements on procedures to increase quality and efficiency
• Work as part of unified ServiceDesk, ensuring teamwork and seamless coordination with cross-functional teams for best customer experience

Junior Service Desk Support Engineer

GSD First Line Technical Support, German – Night & Weekend Shifts