SEEBURGER

Junior Service Desk Support Engineer

SEEBURGER

full-time

Posted on:

Location Type: Office

Location: Sofia • 🇧🇬 Bulgaria

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Job Level

Junior

Tech Stack

AWSCloudLinuxOraclePostgres

About the role

  • Provide first-level support for customer and system incidents, ensuring timely and effective resolution
  • Operate & monitor SEEBURGER Cloud Services and organize remote sessions to customer systems, performing both technical and business-oriented issue analysis
  • Keep customers informed and engaged by providing clear updates on their inquiries and issues
  • Fulfill standard change requests
  • Identify and suggest possible improvements on procedures to increase quality and efficiency
  • Work as part of unified ServiceDesk, ensuring teamwork and seamless coordination with cross-functional teams for best customer experience

Requirements

  • An enthusiastic individual who enjoys team collaboration and task diversity
  • A reliable contributor who enjoys the freedom of scheduled shifts (based on 24/5 or 24/7 working model)
  • A strong communicator with a customer-first mindset, ensuring technical solutions align with business needs
  • Fluent in English, with excellent written and verbal communication skills
  • A quick learner and analytical thinker with basic knowledge in:
  • Windows Server and Linux administration
  • Networking & Data Transfer
  • Communication Protocols
  • Databases (Oracle, MSSQL, Postgres)
  • Scripting or Coding
  • Experience with SEEBURGER Software is a plus
  • Familiarity with Amazon Web Services (AWS) is a plus
  • Knowledge of German is a plus
Benefits
  • 25 days off (up to 30 days off after 5 yrs.)
  • Hybrid working model
  • Appealing Christmas bonus
  • Additional health and dental insurance
  • 3 additional self-care days off
  • Food vouchers
  • Sports plan
  • Referral bonus
  • Team events
  • Corporate discounts
  • Transport and Internet expenses covered
  • Internal/external top tier trainings
  • LinkedIn Learning access
  • Professional conferences

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows Server administrationLinux administrationNetworkingData TransferCommunication ProtocolsDatabasesOracleMSSQLPostgresScripting
Soft skills
team collaborationreliable contributorstrong communicatorcustomer-first mindsetanalytical thinkerquick learnertask diversity