SEEBURGER

Junior Service Desk Support Engineer

SEEBURGER

full-time

Posted on:

Location Type: Hybrid

Location: Sofia • 🇧🇬 Bulgaria

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Job Level

Junior

Tech Stack

AWSCloudLinuxOraclePostgres

About the role

  • Provide first-level support for customer and system incidents, ensuring timely and effective resolution
  • Operate and monitor SEEBURGER Cloud Services and initiate remote sessions to customer systems, performing both technical and business-oriented issue analysis
  • Keep customers informed and engaged by providing clear updates on their inquiries and issues
  • Fulfill standard change requests
  • Identify and propose procedural improvements to increase quality and efficiency
  • Work as part of a unified Service Desk, ensuring teamwork and seamless coordination with cross-functional teams to deliver the best customer experience

Requirements

  • An enthusiastic individual who enjoys team collaboration and task variety
  • A reliable contributor comfortable with scheduled shifts (based on a 24/5 or 24/7 working model)
  • A strong communicator with a customer-first mindset, ensuring technical solutions align with business needs
  • Fluent in English, with excellent written and verbal communication skills
  • A quick learner and analytical thinker with basic knowledge in:
  • Windows Server and Linux administration
  • Networking and data transfer
  • Communication protocols
  • Databases (Oracle, MSSQL, PostgreSQL)
  • Scripting or coding
  • Experience with SEEBURGER software is a plus
  • Familiarity with Amazon Web Services (AWS) is a plus
  • Knowledge of German is a plus
Benefits
  • 25 days off (up to 30 days off after 5 years)
  • Hybrid working model
  • Attractive Christmas bonus
  • Additional health and dental insurance
  • 3 additional self-care days off
  • Meal vouchers
  • Sports program
  • Referral bonus
  • Team events
  • Corporate discounts
  • Transport and internet expenses covered
  • Internal and external top-tier training
  • LinkedIn Learning access
  • Professional conferences, etc.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows Server administrationLinux administrationNetworkingData transferCommunication protocolsDatabasesOracleMSSQLPostgreSQLScripting
Soft skills
Team collaborationReliabilityCommunicationCustomer-first mindsetAnalytical thinkingQuick learner