Support Engineer

• Provide first-level support for customer and system incidents, ensuring timely and effective resolution
• Operate and monitor SEEBURGER Cloud Services and initiate remote sessions to customer systems, performing both technical and business-oriented issue analysis
• Keep customers informed and engaged by providing clear updates on their inquiries and issues
• Fulfill standard change requests
• Identify and propose procedural improvements to increase quality and efficiency
• Work as part of a unified Service Desk, ensuring teamwork and seamless coordination with cross-functional teams to deliver the best customer experience

Junior Service Desk Support Engineer

Technical Support

Customer Support Engineer