Director, Call Center Training
DSI
Finance and Technology Trainer
DWF
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Design and implement training programmes focused on SRA compliance and new software introduced via the Digital Transformation initiative
- Deliver engaging sessions using varied formats to suit different learning styles across the Finance Operations team (physical, hybrid, virtual)
- Evaluate training effectiveness through feedback, assessments, and performance metrics, adjusting as needed
- Collaborate on future planning with the Transformation Manager and finance leadership to shape upcoming learning objectives
- Manage training resources, including manuals and online materials, to support continuous development
- Provide coaching and mentoring, maintaining an open-door approach to encourage professional growth
- Stay informed on industry trends and regulatory changes to advise management and guide training strategy
Requirements
- Proven experience as a trainer within a corporate environment with an understanding of finance systems
- Ability to engage and motivate diverse audiences in a physical, hybrid or virtual environment
- Proficiency in training software and tools (e.g., LMS platforms, virtual training tools)
- Excellent presentation, communication, and interpersonal skills, with strong organisation and attention to detail
- Analytical and adaptable, with the ability to solve problems and respond to changing priorities
- Collaborative team player willing to undertake hands-on support when needed
- Committed to continuous improvement and creating a supportive learning environment
- Desirable: Prior law firm experience and knowledge of SRA rules within the context of finance operations
- Desirable: Certification in training or instructional design (e.g., ATD, CPTD) is a plus
- Desirable: Certification or completed courses in SRA regulations
Benefits
- Flexibility to be based from our Manchester office on a hybrid basis
- Inclusive environment and equal opportunities employer
- Adjustments or additional support available during application process
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training programmesSRA compliancefinance systemstraining softwareLMS platformsvirtual training toolsperformance metricscoachingmentoringanalytical skills
Soft skills
presentation skillscommunication skillsinterpersonal skillsorganisationattention to detailproblem-solvingadaptabilitycollaborationmotivationcontinuous improvement
Certifications
ATDCPTDSRA regulations certification
