Director, Call Center Training
DSI
Learning and Development Manager
Corporate Relations — IIT Delhi
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $120,000 per year
Job Level
Mid-LevelSenior
About the role
- Partner with designated business leaders to develop and execute a comprehensive learning strategy aligned with business objectives
- Conduct needs assessments to identify skill gaps and training priorities
- Design engaging learning programs, workshops, and e-learning modules
- Partner with internal stakeholders, instructional designers, and external vendors to deliver training solutions
- Support succession planning through targeted development programs
- Monitor and evaluate training effectiveness using KPIs and feedback, and continuously improve programs
- Stay current with trends in learning technologies and adult education
- Ensure training programs meet regulatory and compliance requirements and maintain accurate records and reports for leadership and audits
Requirements
- Bachelor’s degree in Human Resources, Education, Organizational Development, or related field (Experience may be substituted for education)
- 5-7 years of experience in training and development (minimum 5 years)
- At least 2 years of demonstrated experience managing, designing and implementing training programs
- Proven experience in instructional design and adult learning principles
- Program facilitation experience in person and with remote teams
- Demonstrated use of AI in learning program development
- Strong project/program management and communication skills across all levels of the organization
- Ability to thrive in a fast-paced environment and prioritize shifting demands
- Proficiency with LMS platforms (Workday preferred)
- Proficiency with digital learning tools (Articulate 360, Illustrator, Canva)
- Proficiency with Microsoft Office Suite
- Certification in training (e.g., CPTD, ATD) is a plus
Benefits
- Flexible Work Environment
- Paid Parental Leave
- Medical, Dental, Vision
- Life and AD&D Insurance
- Short-Term and Long-Term Disability
- 401(k) with Company Match
- Paid Time Off + Holidays
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
instructional designadult learning principlestraining program developmentneeds assessmentprogram facilitationproject managementKPI monitoringtraining effectiveness evaluationAI in learning developmente-learning module design
Soft skills
communication skillsorganizational skillsability to prioritizeadaptabilitycollaborationstakeholder engagementleadershipproblem-solvingcritical thinkinginterpersonal skills
Certifications
CPTDATD
