Vice President of Field Training
Bowlero Corporation
Job Level
Mid-LevelSenior
About the role
- To proactively manage and progress own workload in line with service level agreements, best practice and internal policies and processes.
- Follow at all times any applicable client claims reserving philosophy and claims standards, including adherence to contractual service standards.
- To work flexibly in adjusting to changes in priority of workload.
- Awareness of relevant client strategies and ensuring implementation on cases/projects.
- Achievement of individual KPI's and contribution to team performance at a high level, including financial and non-financial measures where applicable.
- To research solutions to problems/issues on cases/projects to develop your own technical knowledge.
- To deliver revenue for the team through existing business activity and develop own professional network.
- Generate ideas for implementation which develop new ways of working and challenge the status quo.
- To be proactive in problem-solving on cases through identifying potential issues and solutions, always adding value to the case/project.
- Full engagement in the Firm's Performance Review cycle.
- To support the training and development of more junior team members, being a 'go-to' subject matter expert.
- To demonstrate the Firm's Winning Behaviours, delivering a commitment to the firm's values and CSR agenda.
Requirements
- Experience of/within the Personal Injury and EL/PL legal field in a similar role
- A proven track record of success both in terms of financial results and client service.
- Ability to prioritise effectively and manage multiple tasks.
- Excellent attention to detail to be able to carefully analyse information.
- Ability to work well under pressure and under tight deadlines.
- Experience dealing with direct Claimants
- Customer Service background/ ethic, and experience with customer focused outcomes.
- Desirable: Experience of/within the specific Motor/Third Party Property Damage.
