Durst Kerridge

Manager

• Lead, coach, and develop a team of Client Delivery Managers
• Establish clear performance expectations and provide ongoing feedback
• Monitor workload and allocate resources effectively
• Foster a culture of accountability and collaboration
• Oversee execution of marketing campaigns from strategy through delivery
• Ensure accuracy of timelines, proofs, data, and production specifications
• Provide guidance on complex campaigns and resolve escalations
• Drive consistent and scalable execution processes
• Serve as escalation point for client delivery challenges
• Support client communication and expectation management
• Build client confidence through strong execution
• Enhance overall client experience
• Standardize workflows and best practices
• Identify inefficiencies and implement improvements
• Drive cross-functional alignment
• Support new tools and technologies adoption
• Maintain visibility into campaign status and risks
• Monitor performance and report metrics
• Ensure alignment with scope and timelines
• Capture learnings for continuous improvement