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Client Delivery Manager
Durst KerridgeManager leading Client Delivery function at Franklin Madison Group LLC overseeing marketing campaigns. Responsible for team leadership, campaign execution oversight, and client relationship management.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
campaign executionproject managementprint productionperformance monitoringresource allocationworkflow standardizationdata accuracymetrics reportingprocess improvementclient communication
Soft Skills
leadershipcoachingcollaborationaccountabilityproblem-solvingcommunicationexpectation managementclient confidence buildingcross-functional alignmentfeedback provision
Tools & Technologies
marketing campaign toolsproject management softwareresource management toolsdata analysis toolsworkflow management systemscommunication platformsperformance tracking systemscollaboration toolsproduction specifications softwareclient relationship management systems
Certifications & Qualifications
Bachelor’s degree in BusinessProject Management Certification
Industry Keywords
client deliverycampaign strategyproduction specificationscontinuous improvementperformance expectationsescalation managementefficiency identificationbest practicesmarketing executionresource management
About the role
Key responsibilities & impact- Lead, coach, and develop a team of Client Delivery Managers
- Establish clear performance expectations and provide ongoing feedback
- Monitor workload and allocate resources effectively
- Foster a culture of accountability and collaboration
- Oversee execution of marketing campaigns from strategy through delivery
- Ensure accuracy of timelines, proofs, data, and production specifications
- Provide guidance on complex campaigns and resolve escalations
- Drive consistent and scalable execution processes
- Serve as escalation point for client delivery challenges
- Support client communication and expectation management
- Build client confidence through strong execution
- Enhance overall client experience
- Standardize workflows and best practices
- Identify inefficiencies and implement improvements
- Drive cross-functional alignment
- Support new tools and technologies adoption
- Maintain visibility into campaign status and risks
- Monitor performance and report metrics
- Ensure alignment with scope and timelines
- Capture learnings for continuous improvement
Requirements
What you’ll need- Bachelor’s degree in Business or related field
- 7+ years of experience in campaign execution or project management
- 7+ years of experience in print production
- 2+ years of leadership experience
- Strong cross-functional collaboration skills
- Excellent communication and problem-solving skills
Benefits
Comp & perks- Life insurance
- AD&D insurance
- Short-term disability
- Long-term disability
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k) savings plan with a 4% company match
- Generous time off policy