Client Delivery Manager

Durst Kerridge

Manager leading Client Delivery function at Franklin Madison Group LLC overseeing marketing campaigns. Responsible for team leadership, campaign execution oversight, and client relationship management.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $100,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Client Delivery Managers
Establish clear performance expectations and provide ongoing feedback
Monitor workload and allocate resources effectively
Foster a culture of accountability and collaboration
Oversee execution of marketing campaigns from strategy through delivery
Ensure accuracy of timelines, proofs, data, and production specifications
Provide guidance on complex campaigns and resolve escalations
Drive consistent and scalable execution processes
Serve as escalation point for client delivery challenges
Support client communication and expectation management
Build client confidence through strong execution
Enhance overall client experience
Standardize workflows and best practices
Identify inefficiencies and implement improvements
Drive cross-functional alignment
Support new tools and technologies adoption
Maintain visibility into campaign status and risks
Monitor performance and report metrics
Ensure alignment with scope and timelines
Capture learnings for continuous improvement

Requirements

What you’ll need

Bachelor’s degree in Business or related field
7+ years of experience in campaign execution or project management
7+ years of experience in print production
2+ years of leadership experience
Strong cross-functional collaboration skills
Excellent communication and problem-solving skills

Benefits

Comp & perks

Life insurance
AD&D insurance
Short-term disability
Long-term disability
Medical insurance
Vision insurance
Dental insurance
401(k) savings plan with a 4% company match
Generous time off policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

campaign executionproject managementprint productionperformance monitoringresource allocationworkflow standardizationdata accuracymetrics reportingprocess improvementclient communication

Soft Skills

leadershipcoachingcollaborationaccountabilityproblem-solvingcommunicationexpectation managementclient confidence buildingcross-functional alignmentfeedback provision

Certifications

Bachelor’s degree in BusinessProject Management Certification