Dun & Bradstreet

Customer Success Manager

• Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow and helping clients turn uncertainty into confidence.
• Manage day-to-day activities across data partnership accounts, focusing on improving data quality, increasing data volume, and driving revenue and commercial opportunities.
• Support partner acquisition from initial conversations, negotiation, and contracting through to onboarding and ingestion.
• Work closely with business operations and taxonomy management to monitor supplier volumes, diversify sources, and ensure data quality against definitions.
• Conduct annual or quarterly business reviews and monitor monthly revenues, identifying growth areas and troubleshooting technical issues.
• Align with commercial sales teams to expand partnership growth opportunities.

Partner Success Manager, Digital

Customer Support

• Vet business information and steward data to provide high quality service.
• Each team member expected to have a high level of accuracy and perform due diligence when validating customer requests.
• Research, fact-checking, and validation skills to ensure valid data sources and verify accuracy.
• Provide accurate, timely, complete, and consistent global customer support via telephone, email and web inquiries.
• Own interactions end-to-end to resolve customer issues and uphold high CSAT and operational standards.
• Work in a team environment, listen empathetically, identify customer needs and deliver service to meet those needs.
• Make outbound phone calls as needed to confirm business information.
• Maintain professionalism with clients by phone or email and build positive rapport with every customer.
• Update customer information in the customer service system/CRM during and after each call.
• Develop and build knowledge on D&B products, services, data supply chain, customer service tools, procedures and technology.

Customer Service Advisor

• Research, fact-checking, and validation to ensure valid data sources and verify accuracy.
• Provide accurate, timely, complete, and consistent global customer support via telephone, email and web-based inquiries.
• Take ownership and full resolution responsibility throughout customer interactions, upholding CSAT and operational standards.
• Work in a team environment to listen empathetically, identify customer needs, and deliver service.
• Make outbound phone calls as needed to confirm business information.
• Maintain professionalism with clients by phone or email and establish positive rapport.
• Update customer information in the customer service system/CRM during and after each call.
• Develop and build knowledge on D&B products, services, data supply chain, customer service tools, procedures and technology.

Sales

• The Specialist IV is responsible for cultivating customer relationships, gaining a deep understanding of their business challenges and determining where D&B can provide value within its Sales & Marketing Solutions business.
• This role requires a deep understanding of Dun & Bradstreet’s product offerings and the specific business concerns facing our customers.

Sales Specialist IV, Sales & Marketing Solutions (R-18358)

Full-stack Engineer

• Lead Production Operations for a large enterprise platform running in GCP.
• Prioritize the incoming incidents and requests among the team members and ensure successful resolutions on them.
• Perform analysis on the incoming incidents/requests, identify patterns for automation and operations improvements.
• Provide hands-on Level 2/ Level 3 support for a platform running in GCP.
• Provide on-call support for any customer impacting Severity 1 or 2 incidents.
• Perform root cause analysis for any customer impacting Severity 1 or 2 incidents.
• Become an application SME and guide other team members in the platform functionalities.
• Co-Ordinate with development team and provide necessary support during deployment and ensure successful knowledge transition to Operations team on the deployments.
• Learn new technologies to support the platform, as it evolves based on the organization technology goals.

Principle Software Engineer

Security Engineer

• The Senior Director of Product Security and Resilience will lead the strategic direction, development, and execution of secure-by-design principles across the product lifecycle.
• This role is responsible for embedding security and resilience into engineering practices, driving cross-functional collaboration, and ensuring that products meet the highest standards of security, availability, and trust.
• The ideal candidate is a visionary leader with deep technical expertise, strong business acumen, and a proven track record of building scalable security programs in complex environments.

Dun & Bradstreet

Partner Success Manager, Digital

Customer Service Advisor

Customer Service Advisor

Sales Specialist IV, Sales & Marketing Solutions (R-18358)

Principle Software Engineer

Senior Director, Product Security and Resilience (R-18339)

Senior Director, Product Security and Resilience