Manager - Customer Support
Jet Support Services, Inc. (JSSI)
Customer Service Advisor
Dun & Bradstreet
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Vet business information and steward data to provide high quality service.
- Each team member expected to have a high level of accuracy and perform due diligence when validating customer requests.
- Research, fact-checking, and validation skills to ensure valid data sources and verify accuracy.
- Provide accurate, timely, complete, and consistent global customer support via telephone, email and web inquiries.
- Own interactions end-to-end to resolve customer issues and uphold high CSAT and operational standards.
- Work in a team environment, listen empathetically, identify customer needs and deliver service to meet those needs.
- Make outbound phone calls as needed to confirm business information.
- Maintain professionalism with clients by phone or email and build positive rapport with every customer.
- Update customer information in the customer service system/CRM during and after each call.
- Develop and build knowledge on D&B products, services, data supply chain, customer service tools, procedures and technology.
Requirements
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- No prior experience required.
- Knowledge and ability to use computers and related Microsoft Office products efficiently.
- Ability to multi-task and thrice in a fast-paced teaming environment.
- Excellent typing skills.
- Well-developed communication and interpersonal skills including active listening, probing, ability to build empathy, situational awareness and adaptation, problem solving and a team- based orientation.
- Written and verbal English language skills required.
- A detail and process orientation and ability to work in an environment of ambiguity.
- Ability to have analytical skills and deal with complex issues.
- Must have flexible work availability.
