Duke Careers

Administrative Assistant

• Provide proactive, high-level administrative support to OCH executive and professional staff, including management of complex calendars, meetings, travel, and competing priorities.
• Provide administrative partnership support to the Duke University Office of Community Affairs.
• Support alignment between OCH and OCA by coordinating schedules, materials, and logistics for joint leadership meetings.
• Prepare advanced presentations, briefing materials, executive summaries, reports, and dashboards related to community health, equity, and social impact initiatives.
• Compile, analyze, and synthesize data from internal systems, community partners, and Duke University collaborators; summarize findings for leadership and stakeholders.
• Plan and coordinate logistics for community meetings, advisory councils, university-community convenings, conferences, and leadership-hosted events.

Administrative Specialist

Program Manager

• Provide direction and contribute to the achievement of Duke Raleigh’s mission through the development and leadership of the Patient Experience and Interpreting Services departments.
• Support patient experience efforts by tracking monthly scores, providing monthly patient satisfaction reports to appropriate leaders, and identifying trends.
• Support patient experience efforts by creating strategies for quality improvement and assisting in various patient experience based educational opportunities.
• Design and implement strategies to improve the experience of all guests, including visitors.
• Support interpreting services by planning, organizing, coordinating and reviewing operations within the department.
• Support interpreting services by being the immediate supervisor for medical interpreters.

Program Manager – Patient Experience and Interpreter Services

Supply Chain

• Lead day-to-day activities of the Supply Chain Associates
• Drive process improvements
• Manage employee job functions and schedule shifts
• Coordinate with Procurement to address backorders
• Establish and maintain effective relationships with clinical staff
• Serve as the Subject Matter Expert related to supply chain functions

Supply Chain Team Lead – 1st Shift

Operations

• Provide on-site operational leadership on a 24-hour basis (including weekends and holidays).
• Act independently to provide crisis management, interpret policy, and make timely decisions that directly impact patient care.
• Ensure timely and effective communication and collaboration among departments and provide operational oversight throughout the Hospital.
• Serve as the administrative liaison to patients, families, health system employees, and external customers.
• Support clinical, operational, and facility services throughout the entire Hospital on a 24-hour basis.
• Collaborate with clinical and support staff to foster delivery of quality care.
• Provide on-site management/leadership of crisis situations to prevent or minimize disruption of services.

Operations Administrator, RN

Manager

• Coordinate and facilitate timely implementation of assessments, care plans, and appropriate interventions for identified patient population.
• Provide individual treatment to address barriers and identified concerns by accessing systematically identified data from multiple sources.
• Perform targeted interventions to assist patients with connection to primary care providers and other health care resources.
• Involve the patient and their support systems in the decision-making process.
• Use a patient-centric, collaborative partnership approach to assist the patient with improved self-management and identifying barriers.
• Monitor quality and effectiveness of interventions to the population by setting long term and/or short-term specific, measurable goal(s).
• Develop and maintain positive relationships with customers internal and external to Duke Health System.

Population Health Care Manager, BSN Preferred

Communications

• Deliver exemplary care for heart patients to ensure an excellent patient experience
• Receive an average of 200 calls per day
• Telephonic care management, triage, messaging, scheduling
• Prescription refills, medication reconciliation, patient education, motivational support, and identification of potential readmission risks
• Systematic processing of patient acuity and triaging of multiple demands
• Guide internal and external customers for safe patient and operational needs
• Anticipate potential safety concerns and intervene as needed
• Collaborate with care team members to facilitate patient care needs

Clinical Nurse, Heart Communication Center

Attorney

• Manage and maintain accurate, complete, and highly confidential records for intellectual property matters handled by OTC
• Open and maintain electronic files for new patent, copyright and trademark matters
• Coordinate the preparation, execution, and retention of legal documents related to patent prosecution
• Assist in-house counsel with the filing of US provisional patent applications
• Administer the University’s intellectual property compliance obligations under Bayh-Dole and related Federal agencies
• Prepare financial reports, cost estimates, and docketing forecasts for active technologies
• Compose, edit, and distribute formal correspondence on behalf of the Director of Legal Affairs

OTC Legal Coordinator

Therapist

• Provide psychosocial assessments, diagnosis, and treatment, as well as discharge planning
• Function in a supervisory role as a team leader
• Develop and implement comprehensive psychosocial treatment plans
• Provide training to health care professionals
• Maintain working knowledge of relevant medical/legal issues

Clinical Social Worker – Pediatric Cellular Therapy and Transplant

Learning and Development

• Lead the development and implementation of the talent and organizational development strategy including succession planning, key talent/high-potential development that address current and future business needs.
• Partner with internal stakeholders to assess and identify learning and development needs and solutions for leadership development programs to support the organization and drive long-term sustainable growth.
• Provide support to enterprise advisory partners to build a shared future vision for talent development, co-create programs linked to strategic objectives and enable employees to perform at the highest levels.
• Consult with business leaders to identify and develop key organizational capabilities.
• Design and develop strategic leadership and organizational development programs, tools, and processes to build organization and leadership capability in alignment with organizational business objectives.
• Develop and oversee department and program budgets.
• Support and maintain an enterprise development philosophy and strategy that executes an integrated Talent Development and Organizational Development approach.
• Design and implement change management and organizational development solutions that contribute to business outcomes and team effectiveness.
• Manage day-to-day talent development vendor relationships.
• Monitor performance and identify and resolve service issues.
• Provide guidance and development to Talent Development team members.
• Monitor and assess the quality and effectiveness of initiatives, program delivery, and provide coaching and feedback to ensure consistent effective performance.
• Drive initiatives that enhance engagement, culture, and performance.
• Ensure effective utilization of resources (materials, budgets, vendors, and people).
• Monitor progress towards the established Talent Development scorecard with key metrics and develop associated processes to capture and report progress.

Director – Talent & Organizational Development

Human Resources

• Central point of coordination for all HR operations within Divinity School
• Oversee personnel processes from position planning and recruitment to payroll and employee relations
• Balance precision with empathy, anticipate needs, and solve problems proactively
• Advise managers and staff on compensation, classification, performance evaluation, and professional development

HR Departmental Manager

Software Engineer

• Direct the overall maintenance and engineering support for Duke Clinical or Medical Research facilities and systems
• Establish and maintain a routine and preventive maintenance program for the outlying buildings and research facilities and supporting systems
• Coordinate proactive planning for special maintenance, upgrade and renovation projects
• Monitor the execution, completion and inspection of projects
• Consult and collaborate with other departments, administration, contractor support, and vendors in determining building needs for both short- and long-term planning
• Coordinate resolution for special maintenance and construction problems and assist user in determining priorities for changes as needed
• Review plans, specifications and equipment
• Inspect facilities and ensure compliance with JCAHO, NFPA, OSHA, AALAC and other state and federal codes and regulations
• Manage various personnel actions including, but not limited to, hiring, discipline, firing, performance evaluations, promotions, transfers, training, and scheduling
• Perform other duties incidental to the job as required

Director, Engineering & Operations

Auditor

• Provides support to Duke Raleigh Hospital (DRAH) Perioperative Services.
• Responsible for reviewing and verifying both surgical and medical charges within Epic to ensure accuracy and compliance with regulatory standards for the healthcare services provided.
• Identifies discrepancies within hospital charges and nursing documentation in addition to communicating these findings to the relevant department for resolution and process improvement.
• Daily reconciliation of charge sheets received from Operating Room (OR) and Endoscopy suite.
• Thoroughly reviews surgical records, anesthesia records, and related documentation to ensure that all services provided during the procedure are accurately documented and billed.
• Communicates directly with Periop staff for needed documentation corrections to foster accurate charging and billing.
• Communicates charge capture issues to the appropriate department manager.
• Provides ongoing education for staff to improve charge capture and documentation.
• Tracks charges for supply items under miscellaneous codes and completes paperwork to establish specific charge codes.
• Enters appropriate patient charge codes into Epic OpTime module.
• Educates and orients staff to the charging practices and documentation standards for the department.
• Maintains an understanding of medical record practices, standards, and regulations.
• Contributes to the development and implementation of policies and procedures aimed at enhancing OR billing accuracy, compliance, and revenue capture.
• Protects the security of medical records to ensure that confidentiality is maintained.

Charge Code Auditor, RN

• Support the execution and implementation of the initiatives designed to advance the Talent and Organizational Development Strategy
• Lead a team of Talent Development professionals
• Implement strategies and initiatives that develop and accelerate the Talent and Organizational Development Strategy.
• Execute the talent development strategy including succession planning and high potential identification.
• Support the integration, communication and implementation of the leadership competency model.

Assistant Director – Talent & Organizational Development

• Collaborates with Nurse Manager of Operations to plan, develop, and facilitate all quality management and performance improvement activities including regulatory compliance, safety initiatives, and risk management processes.
• Collaborates with the leadership within emergency services on all quality and safety initiatives in the Emergency Department.
• Includes DUH priority areas and deployment of standard work.
• Development of annual work plan related to quality and safety
• Compile and maintain records, reports and documentation of program, activities, to be used for program evaluation.
• Identifying, planning, development and implementation of goals and objectives of the program with appropriate division director and/or department head; evaluate program objectives on a continual basis; recommend changes to existing policies and procedures as appropriate.
• Participating in establishing and maintaining communication between ancillary departments and physicians, nursing personnel and other health care professionals regarding program and/or unit policies and procedures.
• Collaborate with Emergency Department leadership and Hospital/Health System leadership in identifying, planning, development, and implementation of goals and objectives to ensure highest levels of quality and safety
• Assists in developing data collection tools and Is responsible to assist in analyzing, and trending data around regulatory and compliance measures including but not limited to EMTALA, Pain, Procedural Sedation, Trauma, Stroke, MI, Sepsis and other
• Collaborate with Emergency Department and hospital leadership on short term projects to improve or enhance Balance Score Card metrics as necessary
• Identify areas of opportunity and develop processes, initiatives and action plans to address performance and compliance issues.
• Complete all SSE / RCA investigations and action plans – to include development of countermeasures, implementation and audits
• Collaborate with nursing leadership to engage in activities to ensure compliance with established practices; work with nursing leadership to keep employees abreast of current standards; develop, in conjunction with others, appropriate training.
• Perform other related duties incidental to the work described herein.

Nurse Program Manager – Quality & Safety, Emergency Department

• oversee strategic calendar management for senior leadership involved in global activities
• coordinate travel and expense management for leadership
• organize and manage high-profile meetings and committees, handling all logistics
• screen and route sensitive correspondence with discretion and confidentiality
• support global committees and working groups through scheduling, documentation, and collaboration
• manage internal and external agreements, including MOUs
• assist with special projects, workshops, and conferences, ensuring timely execution
• coordinate logistics for international visitors and delegations
• provide end-to-end support for in-person, hybrid, and virtual events
• manage day-to-day office operations and liaise with other Duke offices