Duke Careers

Operations

• Provide 24/7 leadership and oversight for Unit 3A
• Advocate for patients, families, and staff to ensure the best possible care experience
• Maintain clinical competency in the pediatric cardiac specialty
• Coach, mentor, and evaluate staff
• Ensure compliance with all clinical standards and hospital policies
• Collaborate with the Director of Clinical Operations on budgeting and resource allocation
• Coordinate patient care activities with multidisciplinary teams

Nurse Manager, Operations – Pediatric Cardiac Stepdown

Therapist

• Perform moderately skilled work aiding physical therapists, occupational therapists, and speech language pathologists with departmental operating procedures and patient treatment.
• Prepare patient and treatment area for care, aid therapist with patient care under direct and/or indirect supervision.
• Utilize correct sterile technique when assisting with wound care and dressing changes.
• Assist in scheduling inpatients and outpatients as needed.
• Assist patients as necessary for transfers, dressing and toileting.
• Communicate with patient and staff in courteous, respectful, and supportive manner.
• Report patient responses/reactions to treatment.

Therapy Aide – Sports Med

Business Analyst

• Analyze and disseminate information to direct and inform solicitation and engagement strategies for prospective, past, and current donors to Duke Health
• Perform variety of duties involving analyzing, processing, and documenting prospect data requests within multiple CRM systems
• Partner with DHDAA fundraisers and colleagues to ensure Prospect Management best practices are observed
• Drive strategies to grow size and value of the DHDAA managed prospect pool through maintenance and analysis of information including producing reports and working to develop strategies and solutions that advance programs, services, and offerings
• Utilize organizational knowledge and constituency data, including prospect segmentation tools, to explain and make recommendations for activity, strategy, and assignment
• Assist and support prospect strategy meetings providing data to influence strategy

Prospect Management Analyst

Clinical Research

• Supporting multiple federally funded research projects examining repetitive head impacts in contact and collision sports.
• Coordinating participant scheduling, travel arrangements, and multi-site visit logistics.
• Collecting, recording, and maintaining high-quality research data in accordance with study protocols.
• Conducting literature reviews and assisting with the development of experimental procedures.

Clinical Research Intern

Manager

• Act as the liaison between production staff, box office, audience, and space user.
• Oversee the comfort and safety of the audience by ensuring smooth front of house operations.
• Directly supervise ushers and event staff during events.
• Handle patron problems and report any maintenance issues to senior staff.
• Coordinate with staff and representatives to ensure event success.
• Respond to emergency situations and document events electronically.

House Manager

Director

• Manage and supervise research agreement operations within the contracting unit
• Review, draft, negotiate, and process sponsored and non-sponsored research agreements
• Coordinate with internal Duke offices to ensure agreements meet institutional, regulatory, and sponsor requirements
• Serve as an institutional signatory for delegated agreement types
• Provide guidance to faculty and research teams on contractual requirements
• Maintain accurate records of negotiation activities and agreement lifecycle progress
• Recruit, hire, train, evaluate, and support departmental staff

Director, Office of Research Support – Contracting Services

Supply Chain

• Distribute and restock supplies and/or linen to end users in accordance with established policies and procedures
• Use appropriate Supply Chain technologies (Pyxis and SAP) to document movement of supplies
• Perform cycle count on a regular basis to ensure accuracy of stock levels in all areas
• Check expiration dates on supplies on a regular basis and document and discard expired products
• Accept and sign for deliveries from distributors as necessary
• Inspect shipments, enter Goods Receipts into SAP, filing packing slips
• Report identified shipment discrepancies to SC onsite management
• Prepare and ship out Vendor Returns, rotation of stock in all areas
• Move and stock supplies to appropriate shelfing locations once receiving is complete
• Transport shipments from loading dock to stockroom and deliver packages to appropriate purchasers.
• Deliver non-supply items when specified (e.g. medical gas, linen) in a timely manner
• Participate and perform mid-year and year-end inventory counts
• Ensure all STAT orders are completed according to specified service level agreement
• Demonstrate excellent customer service when interacting with end customers to address linen and/or supply questions
• Ensure all Supply Chain work areas are clean and organized, including all other supply storage areas throughout the facility
• Proactively provide recommendations on operational efficiency improvements to Supply Chain management

Supply Chain Associate – GI Endoscopy

Counselor

• Accurately complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies, to include but not limited to pre-admission, admission, pre-registration and registration functions.
• Ensure all insurance requirements are met prior to patients' arrival and inform patients of their financial liability prior to arrival for services.
• Arrange payment options with the patients and screens patients for government funding sources.
• Analyze insurance coverage and benefits for service to ensure timely.
• Obtain authorizations based payment on insurance plan contracts and guidelines.
• Document billing system.
• Explain bills provides assistance to visitors and patients.
• Explain policies and departmental coverage as requested.
• Calculate and according to PRMO credit and collection policies. Implement appropriate collect cash payments appropriately for all patients.
• Reconcile daily necessity of third party sponsorship and process patients in accordance reimbursement.
• Obtain all Prior Authorization Certification and/or authorizations as appropriate.
• Facilitate payment sources for uninsured patients.
• Determine if patient's condition is the result of an accident and perform complete research to determine the appropriate source of liability/payment.
• Admit, register and pre-register patients with accurate patient demographic and financial data.
• Resolve insurance claim rejections/denials and remedy expediently.
• Evaluate diagnoses to ensure compliance with the Local Medicare Review Policy.
• Perform those duties necessary to ensure all accounts are processed accurately and efficiently.
• Compile departmental statistics for budgetary and reporting purposes.
• Collection actions and assist financially responsible persons in arranging payment.
• Make referral for financial counseling. Determine with policy and procedure. Examine insurance policies and other third party sponsorship materials for sources of payment.
• Inform attending physician of patient financial hardship.
• Complete the managed care waiver form for patients considered out of network and receiving services at a reduced benefit level.
• Update the billing system to reflect the insurance status of the patient.
• Refer patients to the Manufacturer Drug program as needed for medications. Greet and procedures, and resolves problems. Gathers necessary documentation to support proper handling of inquiries and complaints. Assist with according to policy and procedure. Enter and update referrals as required. Communicate with insurance carriers regarding clinical information requested and to resolve issues relating to coverage

Financial Care Counselor – Float Position

Project Manager

• Provide project management support for people-related initiatives
• Coordinate workstreams and manage resources
• Facilitate project meetings and communicate status
• Support change management activities

Project Manager – People Analytics and Innovation

Research Analyst

• Perform development and standardization assays for influenza research.
• Perform assays to assess the antibody response to vaccination against influenza.
• Collaborate with investigators within the lab related to study design and work with the team to analyze and discuss results.
• Develop, optimize, and document workflows for various complex lab processes both existing and new.
• Assist with data analysis to compile reports, presentations, and data summaries.

Lab Research Analyst II

• Oversee daily clinic operations, including patient flow, appointment scheduling, access metrics, and service recovery; ensure operational readiness and a patient-centered experience.
• Supervise and coordinate clinic staff (all clinical but non-nursing), including scheduling, assignment of duties, performance evaluation, and training.
• Monitor and manage operational metrics (volumes, productivity, access, and wait times) to ensure service excellence and efficiency.
• Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements.
• Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities.
• Implement quality improvement initiatives and standard work processes to improve patient outcomes and operational performance.
• Coordinate operational support for physician and APP teams, ensuring efficient clinic workflows and resource availability.
• Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members.
• Serve as primary administrative contact for clinic-based concerns, escalating issues as appropriate to Practice Administrator or Ambulatory Operations Director.

Clinic Manager

Human Resources

• Provide consultative and strategic direction to leaders
• Collaborate across stakeholder groups to ensure consistency
• Offer solutions and escalate complex cases as needed
• Partner to develop effective strategies for leveraging talent
• Provide consultative support to execute total rewards strategy
• Drive change initiatives and guide leaders on employee relations
• Maintain working knowledge of policies and procedures

HR Business Partner

Administrative Assistant

• Support the mission of the Divinity School by ensuring key administrative and financial processes run smoothly
• Collaborate closely with colleagues across multiple programs and centers
• Use judgment, problem‑solving skills, and knowledge of Duke policies to make decisions
• Maintain and track financial records for assigned grants, programs, and centers

Analyst

• Serve as liaison among DHAS, Revenue Management, Clinic Management and Maestro Care teams for development, deployment, support, testing, and implementation involving provider templates in Cadence.
• Manage new referral request process, including referral work queue design for new clinics and clinic relocations, researching request details with clinic/division requestor, and making recommendations to referral workgroup regarding referral orders and workflow.
• Test and implement build activities and provide expertise in the areas of design, build, testing, and scheduling processes around provider scheduling templates.
• Represent DHAS Support Services at validation sessions, regular facility maintenance meetings, hospital-based conversion meetings, and clinic relocation/implementation meetings.
• Create and carry out deployment tasks, and participate in build, testing, and support.
• Advise and assist with complex template build, including updates to MaestroCare master files.
• Educate and train end- users via face-to-face, phone, email, WebEx and classroom training classes on complex template build and referral process
• Act as Maestro Care Cadence application expert for template build functionality and referral workflow
• Evaluate and respond to the Support@Duke service now tickets for department’s assignment groups.
• Research and advise customers on best practice for visit types, blocks, block releases and other template components; serve as gatekeeper for new visit type requests.
• Make recommendations and forward to DHAS/Service Access/IT group for approval.
• Generate provider patient reports for departing providers and relocating providers to facilitate patient communication
• Coordinate appointment conversion activities for new clinic acquisitions and hospital-based clinic conversions, including the coordination of patient notification via letter and telephone reminder.
• Maintain coordinate with outside vendors for mailing of patient letters and updates to automated appointment reminder system.
• Serve as resident experts on appointment communication methods.
• Provide hands-on support to clinics and DHAS Access Centers as needed during conversions and go-lives.
• Collaborate with management and end users to request, test, and implement changes to the Cadence system
• Provide system production support including the analysis, prioritization, and implementation of requested changes
• Responsible for Epic upgrade/new version testing, validation, and implementation
• Responsible for template-related components in Master Files, such as blocks, appointment durations, block settings in DEP, provider mapping to DEP
• Responsible for Master File maintenance including keeping all test systems coordinated for template build-related components
• Develop and document system and user procedures as necessary.

Healthcare IT Analyst – Support Services

Risk

• Develop, implement, and evaluate patient plans for medical care, therapy, and training services.
• Support clinical disease management and assess disease states and utilization.
• Collaborate with interdisciplinary teams to ensure excellence in patient care and optimal clinical outcomes.
• Provide individual counseling on rehabilitation treatment and health maintenance.
• Document interventions within medical records to collaborate with healthcare providers.
• Conduct community encounters with patients and care management team members.
• Participate in quality/performance improvement projects.