Duke Careers

Operations

• create and administer processes to design and implement grant projects including pilot program and multiple cohorts; ensure compliance with University and the sponsoring agency policies and procedures and prepare financial and administrative reports for submission to sponsoring agency.
• Analyze and edit grant request for proposals and applications for alignment, lead review processes and make recommendations for funding.
• Engage, train and supervise contractors who will facilitate events, adjudicate proposals and evaluate reports.
• Identify, monitor and minimize conflicts of interest between contractors and applicants or grantees.
• Evaluate quality of contractors’ work and make recommendations about future opportunities for growth and work.
• Analyze data gathered from applications for trends.
• Compare the trends with available research.
• Report themes and make recommendations based on findings.
• Collaborate with department’s business manager in maintaining and improving the data systems ensuring that information is available for reporting to sponsors as well as executing payment requests to the university.
• Collaborate with department’s business manager to determine fiscal requirements, make projections and prepare departmental budgets; monitor, verify, and reconcile expenditure of budgeted funds; prepare financial statements reflecting status of programs and activities; ensure compliance with University policies and procedures.
• Assist in the preparation of grant proposals to include compilation of data and preparation of budget projections; monitor and verify expenditures.
• Supervise and coordinate work of designated employees; manage personnel activities to meet University and departmental objectives in training, equal pay, equal employment, and wage and salary administration; advise on employment terms of faculty and administration of appointment procedure.
• Collaborate with the department’s director of communications in formulating and implementing marketing and communications plans to advance grant program objectives.
• Serve as departmental liaison with select peer organizations that provide grants and support services to Lilly Endowment grantees in order to provide peer support and collaboration on select projects.
• Perform other related duties incidental to the work described herein.

Director of Grant Operations

• Provide overall administrative management and coordination of a complex group of convenings related to grant programs.
• Build and improve processes for registration, communications, managing contractors, and overall evaluation.
• Ensure compliance with University and the sponsoring agency policies and procedures.
• Prepare financial and administrative reports for submission to sponsoring agency.
• Recruit and assess contractors and vendors who have skills in event planning, facilitation, and worship leadership.
• Analyze data gathered from participants for trends.
• Collaborate with department’s business manager in maintaining and improving data systems.

Director of Convening Operations

• Manage and supervise functions of assigned patient care area on a 24 hour basis
• Ensure effective delivery of clinical patient care and compliance with administrative and clinical policies and procedures
• Participate in the development of the clinical areas' strategic and operational plans
• Actively support and promote a professional practice model encouraging staff participation in the development of clinical standards
• Serve as the collective voice for unit(s) staff to communicate with administration
• Interface with patients and families to ensure that care is consistent with their expectations
• Develop programs that foster continued clinical development to positively impact on patient care and career satisfaction of staff

Nurse Manager, Operations – Surgery Center

Research Analyst

• Assist in the administration and coordination of technical activities of a scientific research laboratory
• Assist the Scientific/Research Laboratory Manager in managing research projects, budgets, schedules, and performance metrics
• Serve as an advisor to Research Associates, Lab Analysts, and Lab Technicians
• Evaluate and interpret experimental data and prepare comprehensive reports
• Collaborate with the Principal Investigator and Lab Manager to design research plans and interpret findings
• Perform scientific and administrative analysis supporting the R35 research program
• Collect and document data through observation, experimentation, and operation of laboratory instrumentation
• Manage day-to-day laboratory operations including ordering supplies and maintaining inventory levels
• Provide orientation, training, and supervision of research personnel

Senior Lab Research Analyst

Supply Chain

• Perform duties in computerized order entry, distribution of supplies, linen, and equipment, and the shipping and receiving of hospital merchandise.
• Maintain effective inventory management by meeting supply needs with prompt delivery, ensuring accuracy of issues, and ensuring good working order and availability of equipment.
• Distribute and restock supplies and/or linen to end-users.
• Use appropriate Supply Chain technologies (e.g., Pyxis and SAP) to document the movement of supplies.
• Perform regular cycle counts to ensure the accuracy of stock levels.
• Check expiration dates on supplies, documenting and discarding expired products as needed.
• Accept and sign for deliveries from distributors.
• Inspect shipments, enter Goods Receipts into SAP, and file packing slips.
• Report identified shipment discrepancies to on-site Supply Chain management.
• Prepare and ship vendor returns and rotate stock in all areas.
• Move and stock supplies in appropriate shelving locations once receiving is complete.
• Transport shipments from the loading dock to the stockroom and deliver packages.
• Deliver non-supply items (e.g., medical gas, linen) in a timely manner.
• Participate in and perform mid-year and year-end inventory counts.
• Ensure all STAT orders are completed according to specified service level agreements.
• Demonstrate excellent customer service when interacting with end-users to address supply and linen questions.
• Ensure all Supply Chain work areas and supply storage areas throughout the facility are clean and organized.
• Proactively provide recommendations on operational efficiency improvements to Supply Chain management.

Supply Chain Associate – Ambulatory Surgery Center

Financial Planning and Analysis

• Perform monthly account reconciliations and resolve discrepancies in accordance with Duke financial standards.
• Maintain expense tracking files and support financial projections and balance reporting.
• Maintain and distribute endowment reports.
• Prepare variance analyses explaining material fluctuations.
• Monitor the shared vendor inbox and update tracking systems.
• Support month‑end close activities, including accrual/deferral validation and documentation.
• Prepare and review journal entries and vouchers with appropriate documentation.
• Review and approve corporate card transactions and high‑dollar purchases.
• Process Accounts Payable requests according to Duke policy.
• Assist with contract processing and ensure appropriate treatment.
• Manage travel reimbursements, advances, and reconciliations.
• Serve as the primary financial contact for PAMC‑supported units.
• Advise departments on accounting processes, internal controls, and policy applications.

Staff Accountant, Financial Coordinator

Counselor

• Analyze insurance coverage and benefits for service to ensure timely reimbursement.
• Obtain all Prior Authorization Certification and/or authorizations as appropriate.
• Facilitate payment sources for uninsured patients.
• Determine if patient's condition is the result of an accident and perform complete research to determine the appropriate source of liability/payment.
• Admit, register and pre-register patients with accurate patient demographic and financial data.
• Resolve insurance claim rejections/denials and remedy expediently.
• Calculate and collect cash payments appropriately for all patients.
• Reconcile daily cash deposit.
• Evaluate diagnoses to ensure compliance with the Local Medicare Review Policy.
• Perform those duties necessary to ensure all accounts are processed accurately and efficiently.
• Compile departmental statistics for budgetary and reporting purposes.
• Explain bills according to PRMO credit and collection policies.
• Implement appropriate collection actions and assist financially responsible persons in arranging payment.
• Make referral for financial counseling.
• Determine necessity of third party sponsorship and process patients in accordance with policy and procedure.
• Examine insurance policies and other third party sponsorship materials for sources of payment.
• Inform attending physician of patient financial hardship.
• Complete the managed care waiver form for patients considered out of network and receiving services at a reduced benefit level.
• Update the billing system to reflect the insurance status of the patient.
• Refer patients to the Manufacturer Drug program as needed for medications.
• Greet and provides assistance to visitors and patients.
• Explain policies and procedures, and resolves problems.
• Gathers necessary documentation to support proper handling of inquiries and complaints.
• Assist with departmental coverage as requested.
• Obtain authorizations based on insurance plan contracts and guidelines.
• Document billing system according to policy and procedure.
• Enter and update referrals as required.
• Communicate with insurance carriers regarding clinical information requested and to resolve issues relating to coverage and payment.

Financial Care Counselor – Spine

Clinical Research

• serve as an institutional expert in FDA, IND, and international regulatory requirements
• direct teams to appropriate Duke offices for contract execution and approval processes
• oversee investigational product (IP) management for multiple studies
• develop, optimize, and manage systems for specimen collection, processing, shipping, and storage across the research program
• lead preparation for monitoring visits, audits, and regulatory inspections
• provide advanced oversight and training for participant-level documentation
• guide teams in accurate identification, documentation, and reporting of adverse events
• select and implement data capture methods for multiple studies
• independently draft grant applications, study aims, and background sections for funding proposals
• mentor teams on communication with sponsors and CROs

Senior Clinical Research Coordinator

• Develop software control and user interfaces for custom laboratory imaging devices.
• Utilize Python, C++, hardware control, and project management skills.
• Support advancement of laboratory and diagnostic imaging research.

Laboratory Research Analyst I

Analyst

• Assist Defensive Coordinator in creating defensive playbooks and presentations
• Support practice planning and organizational tasks for the defensive staff
• Perform film breakdown and data entry for practices and games
• Produce analytical reports on defensive schemes and performance
• Support recruiting processes including evaluation of prospects

Senior Defensive Analyst, Football

Project Manager

• Align projects at the program level with organizational goals.
• Build integrated project schedules from detailed work plans.
• Guide and inspire cross-functional teams to achieve milestones.
• Communicate progress and results to stakeholders with clarity and confidence.
• Manages multiple projects throughout project life cycle (initiation “discovery” through closing).
• Develops and manages project schedules; analyzes schedule to identify critical path and measure project progress.
• Collaborate with executive sponsors to develop weekly team meeting agendas.
• Facilitate project meetings to drive deliverables.
• Document meeting notes and decisions to ensure clear communication and accountability.
• Manages risk, identifies potential risks, and communicates with project leadership to establish mitigation plans to eliminate or reduce risk factors.
• Monitors and measures the health of the project indicator to facilitate escalations or competing interests to assist in driving resolutions.
• Drive the project team members to meet milestones and high quality, on time deliverables.
• Support analysis of time study and pre- and post-implementation data as it relates to our quality system initiatives.
• Ensure workflows are documented using another project management appropriate tools.
• Emphasize key touchpoints and communication channels within workflows.
• Partner with the co-chairs to design a change management strategy for quality system initiatives.
• Collaborate with performance excellence teams and clinical leadership teams across the system to keep staff informed and engaged throughout the initiatives, facilitating regular updates and success stories.
• Develop and drive comprehensive communications plans to ensure alignment and transparency across all stakeholders.
• Performs other duties as assigned.

Project Manager – Chief Quality Officer

Customer Support

• Answer and resolve all inbound inquiries and issues regarding patient account statements, bad debt write off’s, explanation of benefits, balance due, and other patient and insurance billing related scenarios.
• Analyze the patient’s problem or issue that is presented by collecting information and data and conducting thorough research of Maestro Care patient accounting systems, Hyland Onbase for documents that may have been imaged (EOBs, statements, admitting documentation, patient correspondence, etc.), Researching payor websites and/or contacting the payor as needed.
• Analyze information for an appropriate solution and take the necessary action needed to resolve the issue.
• Ensure Transplant contract guidelines are followed for appropriate payments and adjustments.
• Follow through on all customer issues promptly and accurately until completion.
• Open work items include issues that are tracked via the Transplant Team E-mail, CRM’s and or assigned workques.
• Thoroughly update and document Financial Comments in Maestro Care with all information pertaining to an inquiry (i.e. questions, answers, actions, follow up items required).
• Maintain spreadsheets on all patients.
• Communicate with the patient, physicians, internal departments and all other internal and external customers in a professional, courteous, and respectful manner.
• Post customer service adjustments when supported by policy, contractual adjustments and other adjustments as deemed necessary following appropriate write off guidelines.
• Update insurance information and file and/or appeal claims with insurance companies according to department guidelines.
• Take appropriate actions to bill insurance companies or patients with corrected information including accepting and inputting secondary insurance information into the system and filing claims.
• Coordinate patient refund requests with the Transplant Credit Balance Representatives and/or Credit Balance Department.
• Research EOBs and payment detail to determine if a patient refund is necessary or determine the nature of the credit balance.
• Provide financial counseling to patients, guarantors, and attorneys regarding charges for health care services.
• Validate that charges are correct and request medical review and audit when necessary.
• Refer patients to PRMO customer service representatives to establish payment plans for patients that require extended terms to pay off a balance.
• Produce itemized statements and mail to patients when requested and/or refer to PRMO customer service representatives.
• Identify trends in system problems, training or procedural concerns. Make recommendations and provide feedback regarding corrective and preventive action to the supervisor or manager.
• Stay abreast of all Transplant Contracts and updates.
• Adhere to all HIPAA and confidentiality guidelines.
• Work with a diverse group of internal and external customers (i.e. attorneys, insurance companies, state agencies, physician offices, collection agencies, etc). Work as a team member towards common goals.
• Prepare and/or assist with special reports as requested by management.
• Adhere to a schedule to ensure customer availability and demonstrate flexibility to schedules according to call volume or staffing needs.
• Perform other related duties incidental to the work described herein.

Customer Service Associate – HBC Transplant

Director

• Plan, coordinate, and implement a comprehensive, proactive program to build relationships with local government officials, key governmental staff contacts, and local businesses and leaders.
• Advocate for the Duke University Health System’s (DUHS) position on municipal and county issues in Duke’s service areas.
• Assure an effective flow of information between local government leaders and the DUHS administration on relevant issues.
• Develop and implement a proactive communications program to keep local officials and stakeholders informed about DUHS and its positions on a portfolio of policy issues.
• Participate in the development of a coordinated federal, state, and local government relations strategy to advance DUHS priorities.

Director, Government Relations

• Consult with faculty team leaders to provide guidance on best practices, troubleshoot challenges, and support consistent student/faculty experiences across all Bass Connections teams.
• Identify and track affiliated courses, working with faculty to promote interdisciplinary learning opportunities and connect students to relevant academic pathways.
• Serve as theme administrator for the Bass Connections Open channel (≈10 projects), including monitoring team progress, tracking budgets and no-cost extensions, managing communications with faculty, and offering support as needed.
• Serve as back-up support for other theme administrators and provide guidance during staffing transitions.
• Support the travel management process for project teams, partnering with the program coordinator to assess travel risk, update policies, and ensure teams follow Duke’s guidelines.
• Coordinate proposal submissions for grants and awards, manage reviews, prepare decision letters, and track funded projects and outcomes.
• Support student application cycles for year-long and summer project teams and support the process of establishing project teams for academic credit.
• Maintain participant and project databases, ensuring accurate data input and integrity for reporting and assessment.
• Support the Bass Connections Student Advisory Council or a similar student ambassador group, collaborating with the academic coordinator on recruitment, planning, and student engagement activities.
• Help recruit, train, and manage student assistants, as needed, who support administrative and communications functions.
• Develop and manage processes and content development for affiliated grants, fellowships, and courses such as: Collaborative Project Courses, Faculty Fellows Program, Collaborative Project Expeditions, Interdisciplinary Project Management, Graduate Academy.
• Create and update content for the Bass Connections Team Resource Center, ensuring teams have high-quality guidance, templates, and tools.
• Collaborate closely with the Bass Connections communicator to shape and execute communication strategies that advance program goals across digital, print, and event platforms.
• Serve as a key liaison between program leadership and the communicator—identifying story ideas, clarifying priorities, setting timelines, and ensuring execution of strategic communications plans.
• Manage major program events such as the Bass Connections Showcase and Fair, and partner with the program coordinator to staff and support student recruitment events including Blue Devil Days, orientations, and information sessions.
• Support the development of the annual report, assisting with content planning, story development, editing, and distribution.
• Draft and edit website content, write news stories, shape story concepts, and ensure all communications reflect program priorities and demonstrate impact.
• Manage the annual project description workflow, translating accepted proposals into standardized, public-facing descriptions and overseeing project team webpage creation and updates.
• Collect impact and outcomes data from project teams and collaborate with staff to ensure results are reflected across project pages and communications.
• Oversee archiving of project team pages, including updating profiles, tracking outputs, and ensuring long-term accessibility of program history.
• Develop alumni profiles and contribute to donor-facing materials in partnership with communications and development staff.
• Copyedit content to ensure clarity, accuracy, and alignment with the program’s voice and standards.

Assistant Director, Bass Connections

• This role performs duties in computerized order entry, distribution of supplies, linen, and equipment, and the shipping and receiving of hospital merchandise.
• The position maintains effective inventory management by meeting supply needs with prompt delivery, ensuring the accuracy of issues, and ensuring the good working order and availability of equipment.
• Distribute and restock supplies and/or linen to end-users.
• Use appropriate Supply Chain technologies (e.g., Pyxis and SAP) to document the movement of supplies.
• Perform regular cycle counts to ensure the accuracy of stock levels.
• Check expiration dates on supplies, documenting and discarding expired products as needed.
• Accept and sign for deliveries from distributors.
• Inspect shipments, enter Goods Receipts into SAP, and file packing slips.
• Report identified shipment discrepancies to on-site Supply Chain management.
• Prepare and ship vendor returns and rotate stock in all areas.
• Move and stock supplies in appropriate shelving locations once receiving is complete.
• Transport shipments from the loading dock to the stockroom and deliver packages to the correct recipients.
• Deliver non-supply items (e.g., medical gas, linen) in a timely manner.
• Participate in and perform mid-year and year-end inventory counts.
• Ensure all STAT orders are completed according to specified service level agreements.
• Demonstrate excellent customer service when interacting with end-users to address supply and linen questions.
• Ensure all Supply Chain work areas and supply storage areas throughout the facility are clean and organized.
• Proactively provide recommendations on operational efficiency improvements to Supply Chain management.