DuckDuckGo

Cloud Engineer

• Work on the CloudOps Functional Team, accelerating projects across the company.
• Provide infrastructure, tools, and processes that help build great products fast.
• Use tools such as Terraform, Chef/Ansible, Docker, Github actions, bash/perl, nginx, ELK, Grafana, Azure/AWS.
• Engage in recent projects including migrating internal VMs to the latest Ubuntu LTS, Dockerizing applications, and building infrastructure for greenfield projects.
• Responsible for triaging and resolving employee support requests related to infrastructure and DevOps.

Senior CloudOps Engineer

Customer Support

• Provide customer support primarily through Zendesk for DuckDuckGo subscribers and users with product-related inquiries
• Maintain our Help Pages, and deliver timely, accurate responses
• Review all existing DuckDuckGo subscription Help Pages, and make recommendations for updates to ensure accuracy and effectiveness
• Optimize existing automated responses in Zendesk and create new automations to reduce cost per ticket and time to resolution
• Handle a high volume of Zendesk tickets, helping to ensure that we meet our defined service-level goals, escalating requests as needed to the appropriate specialists according to documented procedures
• Work efficiently and aim to resolve support requests with a single reply
• Spot support trends, such as product bugs, outages, etc, from the tickets you handle
• Help identify documentation gaps in our Help Pages to improve their efficacy
• Provide occasional community and/or social media support by responding with approved templates

Customer Support Specialist

Business Development Rep

• DuckDuckGo is an online protection company and remote-first team.
• Remote-first culture of trust, inclusivity, and empowered project management with ownership.
• Senior Business Development Manager on the Partnerships team negotiates and scales high-impact partnerships.
• Leads strategic initiatives that drive product innovation and expand revenue potential — working across technology providers, platforms, emerging AI partners and related projects.
• Projects include negotiating AI model licensing agreements and managing partnerships with browser technology providers.
• Your work will directly influence how our products evolve and reach millions of users.
• Compensation includes $200,267 USD annually and stock options; remote-friendly policies and team support.
• We prioritize wellbeing with paid parental leave, office setup, and co-working allowances.
• Hiring process emphasizes two-way understanding of DuckDuckGo and how we hire.
• DuckDuckGo is committed to diversity, equity, and inclusion; accommodations available for applicants.
• You may need to attend meetings on camera and travel at least twice a year, with a typical 40-hour work week; background check required.