Duck Creek Technologies

Underwriter

• Define and own the product strategy and roadmap for Duck Creek’s underwriting domain, including workflows, decision support, and automation capabilities.
• Act as the general manager for your product, owning strategy, execution, and financial outcomes.
• Translate insurer underwriting practices, risk appetite, and regulatory considerations into clear, prioritized product capabilities and outcomes.
• Provide product leadership for underwriting workbench experiences that support underwriter productivity, decision quality, and throughput.
• Lead structured product discovery to frame complex underwriting and risk-selection problems in partnership with customers and internal stakeholders.
• Serve as the primary product steward for the underwriter persona, ensuring workflows reflect real-world decision contexts and operational constraints.
• Provide product leadership for application-level decision-support and AI-enabled capabilities that augment underwriter judgment within defined controls.
• Partner with data science and analytics teams to integrate models, scores, and insights into underwriting workflows in an explainable and trusted manner.
• Translate underwriting guidelines, rules, and authority structures into configurable, scalable product capabilities, balancing automation and human oversight.
• Guide adoption of straight-through processing while ensuring transparency, exception handling, and appropriate escalation paths.
• Ensure underwriting workflows and recommendations are auditable, compliant, and aligned with internal and external governance requirements.
• Partner with Engineering and Architecture to ensure underwriting capabilities are technically sound, scalable, and aligned with platform standards.
• Collaborate with Product Marketing, Sales, and Professional Services to support value articulation, enablement, and consistent product positioning.

Principal Product Manager, Underwriting

Marketing Operations

• The Senior Marketing Operations Manager of ABM and AI is responsible for designing, governing, and optimizing Duck Creek’s marketing technology ecosystem to support global demand generation.
• The role carries responsibility for defining the processes, systems, and methods necessary to accomplish established objectives.
• The individual manages core marketing systems, data structures, AI driven workflows, and account-based marketing operations that enable accurate targeting, efficient execution, and measurable pipeline impact.
• The role partners with Sales, Product Marketing, Revenue Operations, and Demand Generation to ensure the marketing engine functions with precision, scalability, and alignment across teams.
• Own the execution, optimization, and governance of Duck Creek’s ABM and marketing technology stack.
• Design and manage AI driven workflows including insights, personalization, scoring, and routing.
• Develop scalable ABM programs that support pipeline acceleration and sales alignment.
• Partner with Sales and Product Marketing to identify and activate high intent accounts.
• Lead operational design for multi channel campaigns across email, ads, events, and sales plays.
• Maintain data governance, segmentation, enrichment, and account hierarchy structures.
• Build and maintain dashboards for ABM performance, funnel efficiency, and pipeline impact.
• Manage marketing automation workflows, nurture programs, scoring logic, and integrations.
• Evaluate and optimize new AI tools that support personalization and operational scale.
• Align with Sales Operations on account structures, lifecycle stages, and reporting standards.
• Provide data driven insights and recommendations to improve targeting and campaign impact.
• Ensure compliance with data privacy requirements and internal operational best practices.

Senior Marketing Operations Manager

Product Manager

• Own the strategy, definition, and delivery of software products within a complex, customer‑driven SaaS environment
• Translate market and customer needs into clear product requirements
• Guide prioritization decisions and partner closely with Engineering and cross‑functional teams
• Define and prioritize product requirements, manage the product backlog, and track market and customer demand
• Create product artifacts such as use cases, business scenarios, and user personas
• Own product release planning and execution in partnership with Engineering and the Principal Product Manager
• Serve as a product subject‑matter expert and support training, documentation, and enablement needs
• Represent the product directly with customers and stakeholders, including presenting product vision and direction
• Anticipate customer needs, monitor market trends, and influence product strategy accordingly
• Lead and influence cross‑functional teams, operating independently in a fast‑paced, matrixed environment

Senior Product Manager

Product Marketing

• The Senior Director, GTM Lead of Professional Services (P&C) is a senior management role responsible for directly leading the sales function to achieve professional services revenue targets.
• Provide overall leadership and direction for solution architecture teams, including workforce planning, performance management, coaching, career development, and readiness to support sales and delivery.
• Establish and maintain solution architecture standards, reference architectures, and best practices aligned with Duck Creek products, cloud platforms, and integration patterns.

Senior Director, GTM Lead – Professional Services, P&C

Vice President

• Define and implement the global application support strategy aligned with business goals, customer success outcomes, and product roadmap priorities.
• Lead and manage Level 1, 2, and 3 global support operations across multiple regions and time zones in a 24x7 follow-the-sun model.
• Define and own strategy, capacity, staffing and skill development for teams responsible for both standard and premium support model.
• Establish and oversee performance management metrics for support operations.
• Own incident, change, and problem management processes, including major incident coordination and post-incident reviews.
• Lead a global support team including support engineers, incident liaisons, knowledge management resources, and regional support leads.

Principal Product Manager, Underwriting

Senior Marketing Operations Manager

Senior Product Manager

Senior Director, GTM Lead – Professional Services, P&C

Vice President – Global Application Support