Duck Creek Technologies

Manager

• Manage the performance, reliability, and operational support of Duck Creek Technologies' software applications globally
• Monitor and manage the operational performance of all enterprise applications, ensuring their availability and reliability
• Provide advanced application support for critical incidents and problems, including troubleshooting and root cause analysis
• Collaborate with cross-functional teams to identify, analyze, and resolve technical issues that impact application functionality
• Develop and implement best practices and processes for application monitoring, issue escalation, and resolution
• Coordinate with product development teams to ensure timely updates, patches, and releases to the applications
• Manage incident, problem, and change management processes, ensuring timely resolution
• Utilize performance monitoring tools and analytics to identify trends, potential risks, and areas for improvement
• Lead efforts to optimize application support processes and workflows
• Create and maintain comprehensive documentation of application support processes, troubleshooting guides, and resolution steps.

Application Support Manager

Sales

• Duck Creek Technologies is seeking an experienced professional Vice President of Sales with a history of over performance in quota attainment to join our Sales team
• As the VP of Sales at Duck Creek, you will continue to build, lead and expand our team of Sales Directors
• You will engage with P&C Carriers alongside the Sales Directors, identifying and establishing alignment between Duck Creek’s solutions and customer’s business drivers
• You will be supported by industry leading products and the best sales talent, training, tools and partners in the Insurtech industry
• Our sales team is passionate and enthusiastic about teaching customers something new/valuable about how to compete in their market and translating that into a commercial relationship with Duck Creek
• Provide strong and credible leadership to the sales staff, setting a unified direction for the team and ensure priorities are clear at all times
• Build relationships with key influencers, develop business insight into and have informed opinions on future strategies of assigned accounts
• Build relationships and collaborate with internal cross functional teams
• Deliver compelling customer presentations and proposals that expertly articulate the Duck Creek Value Proposition and how it supports the prospect’s strategic objectives
• Lead the development, maintain and grow an ongoing sales pipeline
• Implement a sales strategy and methodology to guide the sales team
• Maintain a solid knowledge of the Company’s underlying technology, the range of existing products and consulting services
• Maintain current and accurate information on account status and sales activity in SalesForce.com
• Accurately forecast new bookings
• Achieve annual and quarterly targets
• Build out and deploy strategies for securing new accounts
• Develop a thorough understanding of the Duck Creek consultative and solution selling process
• Apply solution and Challenger-based sales skills to manage sales cycles

Vice President, Sales – Insuretech

Backend Engineer

• Design, build, and maintain full-stack applications from frontend UI to backend services
• Develop frontend experiences using TypeScript (React, Next.js, or similar)
• Build backend services and APIs using Python (FastAPI or equivalent)
• Integrate AI features (e.g., LLM APIs, automation, summarization, copilots) where they provide real product value
• Design clean service boundaries, API contracts, and data models
• Work with cloud infrastructure (Azure preferred) to deploy and operate applications
• Collaborate closely with product, design, and platform teams to ship features end-to-end
• Write maintainable, well-tested code and participate in code reviews
• Apply sound judgment around security, data handling, and reliability

Senior Full Stack Engineer – AI-Enabled, TypeScript, Python

Network Engineer

• Design and implement cloud-native and hybrid networking solutions (VNETs, subnets, peering, VPNs, ExpressRoute/Direct Connect, NSGs/NSAs, firewalls)
• Lead network architecture and infrastructure planning for cloud migration and modernization projects
• Manage and optimize network routing, load balancing (e.g., Azure Load Balancer, Application Gateway, F5, NGINX), DNS, and traffic flow in cloud environments
• Implement security controls and compliance configurations, including network segmentation, traffic inspection, and encryption in transit
• Collaborate with DevOps and security teams to automate network deployments using Infrastructure as Code (IaC) tools such as Terraform, Bicep, or CloudFormation
• Monitor cloud network performance and troubleshoot issues across multi-cloud or hybrid environments
• Provide escalation support for networking-related incidents and changes

Senior Cloud Network Engineer

Infrastructure Engineer

• Design and support modern Azure cloud services
• Proactively manage servers, networks, and cloud platforms
• Collaborate across teams to deliver secure, scalable, and reliable solutions
• Shape cutting-edge infrastructure and solve complex engineering challenges
• Ensure that Cloud Infrastructure adheres to security standards and compliance requirements
• Mentor junior engineers by providing documentation and hosting knowledge transfer sessions for best practices and Cloud Strategies
• Provide detailed technical documentation to ensure seamless transitions between resources and internal teams
• Periodically provide off-hours on-call support for production and development environments

Senior Infrastructure Operations Engineer

Salesforce Administrator

• Oversee the administration and integration of enterprise systems
• Manage a team of professionals for efficient operation and continuous improvement
• Collaborate with various departments to support business objectives and drive technological advancements
• Develop and implement strategies to optimize performance and reliability of enterprise systems
• Ensure alignment of initiatives with business goals and objectives
• Drive continuous improvement in system administration and integration practices and processes

Salesforce Manager

Technical Customer Success

• The Director, Customer Success Architect leads a regional team within the Customer Success Engineering group at Duck Creek Technologies.
• This role ensures strategic alignment and operational excellence in customer engagement architectures, focusing on scalability, technical expertise, and customer satisfaction.
• Provide leadership for Customer Success Engineering initiatives, including technical solutioning, upgrades, and OnPrem-to-OnDemand migrations.
• Act as a trusted technical advisor, facilitating high-level customer engagements and managing escalations effectively.
• Support the implementation of Customer Success Engineering strategies aligned with organizational goals.
• Partner with cross-functional teams to ensure adherence to technical standards and successful delivery of solutions.
• Drive efficiency and scalability through process improvement, automation, and best practice adoption.
• Monitor and report on KPIs, ensuring transparency and accountability across teams.
• Foster a culture of ownership and accountability to achieve customer and organizational objectives.
• Manage and mentor regional teams, focusing on talent development and performance management.
• Support technical roadmaps and provide guidance for solution architecture tailored to customer requirements.
• Oversee regional personnel planning, hiring, and resource allocation to meet demand.
• Collaborate with peers in Sales, Services, Product, Engineering, and other departments to enhance customer satisfaction.

Application Support Manager

Vice President, Sales – Insuretech

Senior Full Stack Engineer – AI-Enabled, TypeScript, Python

Senior Full Stack Engineer – AI-Enabled, TypeScript, Python

Senior Cloud Network Engineer

Senior Infrastructure Operations Engineer

Salesforce Manager

Director, Customer Success Engineering