DSV - Global Transport and Logistics

Learning and Development

• Responsible for coordination and delivery of training courses required by DSV and the client
• Develop and conduct competency training that is role-specific
• Monitor, measure, and report KPIs for staff training and development plans
• Facilitate training on safety, operations, quality, and procedural updates
• Evaluate team members’ skill levels and retrain as necessary
• Create and maintain training documents for orientation and safety

Manager, Training – Quality

Customer Support

• Liaise with customers for order bookings
• Monitor cargo movement locally & cross border
• Communicate with customers on daily basis via email/phone

Customer Service Agent

Administrative Assistant

• Provide on-site mobile maintenance and technical support for fleet operations
• Perform light repairs and maintenance on Class 8 tractors and trailers
• Conduct equipment condition assessments and diagnose issues
• Maintain company-provided tools, truck, and equipment
• Serve as a liaison between drivers, vendors, and internal departments

Administrative Assistant, Maintenance Support Technician

Supervisor

• Supervise labor management and planning of inbound, outbound
• Conduct staff meetings and ensure continuous improvement
• Train new staff and assess progress of trainees
• Keep Manager advised of operations and issues
• Manage operations to meet prescribed productivity goals

• Responsible for the overall safety and security of assigned facility, operations, and staff for the site.
• Maintain positive IFR statistics and other safety metrics for assigned location/operations.
• Ensure compliance with the standards outlined in the DSV Safety Programs Policies and Procedures and the related site and client specific Standard Operation Procedures.
• Establish HSE goals that are consistent with corporate polices and aligned with the corporate and site vision.
• Implement effective systems to comply with all applicable HSE laws and regulations.
• Communicate site HSE goals, action plans, and results to the organization.
• Review and develop HSE policies and procedures on an annual basis in keeping with best practices.

Supervisor, Safety

Business Analyst

• Generate insights to guide operational strategy and execution
• Gather customer insights, mine data, and make recommendations
• Collaborate with operations team to shape business structure and support
• Develop metrics, reports, and dashboards to drive business decisions
• Analyze business procedures and recommend new methods and procedures
• Support Business reviews by developing and presenting performance materials

Senior Business Analyst

Program Manager

• Oversee day-to-day execution and introduction of new products and programs
• Develop strong relationships across the North American region
• Responsible for consistent feature deployments and customer implementations
• Manage programs successfully offering centralized support across the program
• Identify and evaluate common tools and practices

Program Support Manager

Procurement

• Provides overall direction and guidance to the procurement activities of the organization.
• Provides strategic leadership and management to individuals supporting procurement projects, programs, and systems.
• Develops and implements long and short-term strategies to achieve financial and savings targets.
• Develops KPIs and OKRs to track compliance of deployed procurement initiatives.

Senior Manager, Procurement Operations

• Acts as a detailed knowledge expert of DSV’s new product capabilities, roadmap, systems, and operations
• Develops strong relationships across North American region and contributes to the development of the strategy to achieve product goals
• Oversees the execution of DSV’s market segment expansions to new and existing facilities in the United States and Canada set by executive leadership
• Ensures consistent feature deployments, customer implementations, and daily operating guidelines are used across the entire network
• Works to correct gaps in network
• Manages programs successfully offering centralized support across the program

• Lead the warehouse department in all operational disciplines
• Schedule warehouse personnel for product selection and receiving
• Manage daily warehouse activities including shipping, receiving, and inventory control
• Oversee maintenance of warehouse equipment and safety programs
• Recruit, train, and manage warehouse personnel

Warehouse Supervisor

General

• Manage and coordinate the exportation of goods by air
• Prepare and process required documentation for customs clearance
• Track and monitor shipments, providing regular updates to customers
• Manage relationships with customers and address any concerns
• Collaborate with other internal departments to ensure timely service delivery
• Ensure compliance with all relevant regulations and laws
• All other duties as assigned

Freight Forwarder, Air Export, Aerospace

Operations

• Lead and supervise a team of freight handlers and operational staff.
• Assign tasks, provide guidance, and monitor performance to ensure efficient operations.
• Coordinate the loading, unloading, and handling of freight shipments.
• Ensure proper documentation, labeling, and packaging of goods in compliance with regulations.
• Plan and prioritize freight operations to meet customer demands and deadlines.
• Monitor workflow and adjust resources as needed to optimize efficiency.
• Liaise with customers, carriers, and other stakeholders to coordinate freight movements and address inquiries or issues.
• Ensure timely communication and resolution of customer concerns.
• Implement quality control measures to ensure accuracy and integrity of freight handling processes.
• Conduct regular inspections and audits to maintain high standards of service quality.
• Enforce safety protocols and procedures to promote a safe working environment.
• Conduct safety training and provide guidance on proper handling techniques.
• Oversee inventory control processes, including stock management, cycle counts, and reconciliation.
• Prepare operational reports, including performance metrics, inventory levels, and incident reports.

Operations Supervisor

• Oversee day-to-day operations of freight handling
• Lead and supervise a team of freight handlers and operational staff
• Coordinate the loading, unloading, and handling of freight shipments
• Prepare operational reports, including performance metrics and inventory levels
• Enforce safety protocols and procedures to promote a safe working environment

Travel Team Supervisor

• The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently.
• Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers.
• CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
• Associates are expected to meet company objectives in the areas of performance, safety, and quality.
• Process and input all customer orders.
• Running and printing shipments from WMS.
• Generate all related paperwork and necessary information required for customer work orders.
• Check all orders for special requests.
• Follow up with other departments to ensure the service standards are being met.
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Ensure the accuracy of all receiving and shipping documents.
• Assist in resolving any discrepancies.
• Greet customers and visitors to the office.
• Answer incoming telephone calls in a cheerful, courteous, and timely manner.

Customer Service Team Lead – Warehouse B Shift, Mon-Fri 2pm-10:30pm

Supply Chain

• Oversee the transportation and logistics department's daily operations to ensure all processes run smoothly and efficiently
• Coordinate with internal departments, such as sales and customer service, to ensure customer needs are met
• Develop and implement transportation and logistics strategies to improve efficiency, reduce costs, and increase profitability
• Collaborate with external partners, such as carriers and suppliers, to maintain strong relationships and ensure reliable transportation services
• Monitor transportation and logistics performance metrics and implement corrective actions where necessary
• Conduct regular audits of transportation and logistics processes to ensure compliance with company policies and regulations
• Provide timely and accurate reports on transportation and logistics activities to management
• Identify and implement continuous improvement initiatives to optimize transportation and logistics operations

Manager, Training – Quality

Customer Service Agent

Administrative Assistant, Maintenance Support Technician

Supervisor

Supervisor, Safety

Senior Business Analyst

Program Support Manager

Senior Manager, Procurement Operations

Program Support Manager

Warehouse Supervisor

Freight Forwarder, Air Export, Aerospace

Operations Supervisor

Travel Team Supervisor

Customer Service Team Lead – Warehouse B Shift, Mon-Fri 2pm-10:30pm

Operations Manager II – Warehouse